My mother experienced a medical emergency while attending a family event in Orlando, but she is not…read morean Orlando resident and has never lived there. Our consistent and intended plan has always been for her to return to Miami, where she resides and where all of her established providers are based. My mother has lived in Miami her entire life and was residing with me prior to her hospitalization. All of her established medical providers are within the Baptist Health of South Florida network in Miami, and her care has consistently been centered there. During SNF Review, we clearly communicated that her safe and appropriate discharge destination was her home in Miami, where her long-term support system and full medical team are located. However, we encountered significant barriers that we believe were driven more by insurance and administrative factors than by her clinical condition. I was not given a meaningful opportunity to fully explain or advocate for these circumstances during the decision-making process. Additionally, I was provided with inaccurate information by Stacie, who stated that my mother had been living with my sister. This is not true. My mother has never lived with my sister. My sister is a Cape Coral resident and not an Orlando resident, and she was not part of my mother's living arrangements prior to this hospitalization. This misinformation contributed to confusion during an already complex review process. We transitioned her insurance from Oscar to United in an effort to address limited provider acceptance and ensure continuity of care. Although she was technically in-network with both insurances, the facility still refused her and then claimed concerned with the switch. Why would I keep her under Oscar if no one was taking her under Oscar? It made more sense to change insurance to one that was more widely accepted. Mind you, this has been her ONLY insurance change. From our perspective, SNF Review did not adequately take into account her long-standing Miami residency, her established care within the Baptist Health of South Florida system, or her documented medical history. It felt that non-clinical factors had an outsized influence on the process, which was extremely distressing during an already difficult time. This has been a deeply disappointing experience for our family. We hope that future patients receive more consistent, patient-centered SNF Review planning that prioritizes medical history, established care networks, and the patient's home residence.

From the owner: Villa Maria West Skilled Nursing Facility is a state-of-the-art facility that offers 13-private and…read more14 - semi-private rooms in an environment on the cusp of technological innovation. Our staff of caring, skilled technicians are here to assist you and/or your loved one to reach the highest practicable outcome.

Mother in law was there for approximately two weeks. Nursing care was very good, Dr and Case…read moreManager were very helpful. Excellent care delivered. Would recommend this facility without any reservations.

The nurse here is disgusting. She has a bad attitude and left my grandmother on the toilet alone…read morewhen she can barely walk. She didn't bother coming back to help her. She doesn't deserve to take care of anyone let alone keep her license or job.

Very nice rehab facility. Nicely appointed, clean, pleasant. A friend of mine has been admitted…read morethere and every staff member I have encountered is awesome. Would highly recommend this facility to anyone needing care. A++.

I am truly grateful to West Glades Rehabilitation center for the care they provide. I would…read moreespecially like to recognize Diana Santiso. She consistently goes above and beyond, taking the time and showing genuine love and dedication to ensure my father is able to eat. My father has Paralisis Supranuclear palsy (PSP) and he is unable to eat on his own. With incredible patience and compassion, Diana is able to accomplish what even family members cannot. Her kidness and dedication make a meaningful difference in his life and in ours. We deeply thankful for her.

muy profesionales y su trabajo es satisfactorio además que responden muy rápido cuando uno acude a…read moreellos

From the owner: Our goal is to make a positive difference every day by providing reliable care that families can…read moretrust. Skill nursing Occupational therapy Physical therapy Speech therapy Home Health Aid Infusion therapy

I've enjoyed working with Miralys and Lian at Right at Home for almost a year as a key partner for…read moreour senior living community in Miami. They stand out with their commitment. They have demonstrated their deep industry knowledge, understand the needs, and provide specialized services to residents. For their value and dedication, and overall experience, I recommend their services and look forward to continuing our partnership.

Right at Home is fantastic! The staff is friendly, professional, and truly cares. They made…read moreeverything easy and stress-free. Highly recommend!

0% recommended, very unprofessional, and reported to the BBB (Better Business Bureau). They…read moreincreased me from $ 30 to $ 65 a day for no reason, all because the owner, instead of worrying about the customer, my 82-year-old mother, is looking at the cameras and the phone behind her husband, unfounded jealousy, mixing it up. personal with the professional. Tell your husband not to show up at my house or work, and neither do you, I also have cameras and I can show you how many times he came. As the owner of an elderly care business, your duty and obligation is to guarantee your well-being and good care, not to call me in person or by phone to ask me if I am married and have a husband, that is my personal life and it has nothing to do with my mother's care. If you have an infidelity or horns problem, it is your personal problem, not an adult care business problem. All of this caused emotional distress in my 82-year-old mother's routine and should be reported to the knowledge of people who seek the best care of their parents while they are working, you should be ashamed to play with older people in this way. All of this caused emotional distress in my 82-year-old mother's routine and should be reported to the knowledge of people who seek the best care of their parents while they are working, you should be ashamed of playing with older people in this way. 0% recommend, muy poco profesional, y reportado al BBB (Better Business Bureau). Me aumentaron de $ 30 a $ 65 por dia sin ninguna razón, todo porque el dueño, en lugar de preocuparse por el cliente, mi madre de 82 años, está mirando las cámaras y el teléfono detrás de su esposo, celos infundados, mezclándo lo personal con lo profesional. Díle a tu esposo que no venga a mi casa o al trabajo, y tu tampoco, yo también tengo cámaras y puedo mostrarte cuántas veces llego. Como propietario de un negocio de atención a personas mayores, su deber y obligación es garantizar su bienestar y buena atención, no llamarme en persona o por teléfono para preguntarme si estoy casada y tengo esposo, esa es mi vida personal y no tiene nada que ver con el cuidado de mi madre. Si tiene un problema de infidelidad o de cuernos, es su problema personal, no un problema comercial de cuidado de adultos. Todo esto causó angustia emocional en la rutina de mi madre de 82 años y debe informarse al conocimiento de las personas que buscan el mejor cuidado de sus padres mientras están trabajando, debería avergonzarse de jugar con personas mayores de esta manera.

I was not getting enough hours for my mother at another day care. I visited this place to transfer…read moreher there as the staff is very nice and caring. I informed the management that I would transfer my mother once her long term care coverage was completed and in effect. They insisted that i should transfer right away, that it would be OK. (I eventually found out that they would receive payments from LTC a few months down the road and they in effect would have my mom there for free until payments started.) I told them that I wanted to keep her where she was because at least I got 4 hours a day, and i could not afford the payments to them now. They persisted, and i relented. I moved my mother. A few weeks later my dad was discussing nursing home/ALF options. They became aware as we had nothing to hide, after all it was just talk and we still have not placed my mother inpatient anywhere. So they told us my mother could no longer attend their center as they were not being paid and since we were discussing nursing home they would never get paid. I explained it was only preliminary discussion and we decided against it. They just didn't believe us. Regardless they insisted she could only return if we paid out of pocket 45 dollars a day plus transport costs. I again told them she was not going to nursing home, and to remember that i had her in a place and they insisted I place her in their center and not to worry. I'm not asking for freebies, but i also don't want to hurt my mom. My mother is 93 y/o and went from having four (4) hours a day to nothing because persons who opened an adult day care were so greedy to enroll people that they ended up harming my mom. Its now 2 months later, my mom has the long term coverage. I am looking for a center to place her, but I am saddened that she has had to endure 2 months of aggravated depression because she looked forward to the interactions these centers allowed her. That because of the greed and selfishness of the management at this site a old woman suffered more than she should have. They kicked her out, i could not afford to make the payments. And because of their distrust of us telling them they would not lose her as a client, they got mean with us. She now has the coverage, they would have begun receiving payments and my mom would not have been so sad these past months for lack of social interaction with others her age. I would not recommend this place to anyone because the management here (all of them) are horrible. The staff is OK, but the management showed us that they are not to be trusted and very greedy. I get it, they have to make money, understood. But you made us take her out of another place for greed and then threw us under the bus when you thought you would not get paid even though we swore to you she was not going anywhere. You just thought were we lying to you and that's that. The irony for us is, your center created this problem, i wanted to wait until her coverage was ready, greed told you to convince me to move her to you at all costs. Because of that my mom suffered. You should be ashamed of yourselves. Shame on you for being so callous!