I was treated so poorly by the apparently new receptionist at Body Therapeutics & Medical Massage,…read morethat I WON'T likely be going back. My boyfriend gave me an immersion tank floatation session and a massage as a surprise, relaxing birthday gift. Upon arrival, the receptionist asked our name and immediately turned her back to us while she continued to talk. I asked her to repeat herself so we could hear what she was saying. She went on to hand me the stack of papers (which she clearly did not have ready for our arrival) and to tell me that I could not receive the flotation service if I had colored hair or used self-tanning products. I told her that I did both and that I doubt that my permanent hair color would be a problem. And BTW, I am so fair and had done so little self-tanning that you could not even tell by looking at me (I use Jergen's Daily Moisturizer that has a very mild, colorless self-tanning additive). But she didn't ask about that. She then proceeded to tell me that I would have to pay $1500 if my hair color stained their flotation tank. I told her that I would not sign anything that said I may have to pay $1500 to them if there was some kind of trouble with their tank. At this point, the conversation was really making me wonder how they ever get ANY female clients over 40 to purchase this service with those restrictions. About that time, another employee who I later learned had been there more than a year, came out and was introduced to me as the person who would get me ready for my services. I continued filling out my paperwork and mentioned that there is nothing in the paperwork about hair color, self-tanner or a $1500 fee. The experienced employee then said that the issue is more of a problem with temporary hair color and looked at me and said that I would not be a problem. So, I finished my paperwork and signed it. He then politely asked the receptionist if she wanted to take her lunch which she did and the experienced employee brought me back to the treatment area. And I just chalked up the pointless and stressful conversation to a bad reception hire. But the STRESS was not over! About 10 minutes after I was in the flotation room, there was a knock on the door and this receptionist who was supposed to be at lunch, said to me thru the door that the floating session had been cancelled and to get out. Who knows what she had said, but apparently, she didn't like that the experienced employee had looked at my permanent hair color and obvious low use of self-tanner and said that it would not be a problem and she went off somewhere else to call an off-site manager who the receptionist was now reporting had said to stop the service. Something is wrong over there. Either, they have a very poor setup where common personal products can cause a problem even though you shower BEFORE entering the flotation tank and they want their customers to incur the cost of their poor setup OR they didn't care to investigate the facts being provided by what appears to be an inexperienced employee who didn't agree with the experienced employee. Furthermore, even if a minute amount of self-tanner is a problem or permanent hair color is a problem, this receptionist could have offered another treatment for me to do at the same time. But she did not. I'm surprised that we have not received a call from management apologizing for this very poor experience. Whatever their problem, the net cost is that they lost a potential long-term customer and we were caused a lot of stress and to waste a good part of our day. So needless to say, I don't recommend this business.

I've had many massages in the past few years here. It wasn't until yesterday that I was bitterly…read moredisappointed. Nevermind the fact that I requested a male therapist. It's my preference. Instead I got a female, which is fine, but not what I requested. I filled out my intake form, long after my initial booking, twice mentioning that my right collarbone was extremely sensitive to touch. Natacia, my therapist, with virtually no communication began my massage focusing almost completely on my right collarbone! She worked on the most painful part of my body more than any other part of my body for the majority of my hour. I booked the cbd oil treatment. I did not receive it. I booked the rose aromatherapy. I did not receive it. I booked the leg gel therapy thing. I did not receive it. Thankfully they did not charge me for the services I didn't get, but I was left very disappointed, and in far worse pain than I was before I walked through that door. I would like to add that the level of unprofessional treatment I received yesterday was embarrassing. I love this place and have always enjoyed coming until yesterday. I had been waiting for over a month, looking very forward to this transformative visit, only to be put into pain by a person who clearly doesn't know what she is doing. Sadly, I can't say I would like another visit. What happened to you guys? If it were possible, I would have given a zero star review. DO BETTER.