I took a special trip to this Louis Vuitton store and I was completely impressed with how amazing the customer service was. I walked in looking like a hot mess and I was not treated any differently. The sales rep was very helpful as were the other others that were around. I highly recommend doing your shopping if in the area the convenience of the location is also very nice. It's located in the Fairmont hotel. Other boutique stores also in the area like Dior and Gucci. read more

See all

My wife and I stopped by this Louis Vuitton location during our stay in Vancouver to have our passport wallets stamped. We were greeted upon entry. Upon requesting the stamp, the lady indicated that we would need to make an appointment as they were busy and near close (about an hour prior to close). This is somewhat understandable as it was about an hour removed from close, despite them not being particularly busy. I asked to set up an appointment before we left and she stated we could just walk in, completely diverging from her last statement. We walked half a mile away to the LV Holt Renfrew, also about an hour prior to close. They had about the same level of patronage and were more than happy to accommodate us. Needless to say, it felt like LV Hotel Vancouver tried to shoo us out the door and couldn't be bothered with our request. read more

**Five stars for stellar service at Louis Vuitton Hotel Vancouver!** This was my first visit to the Louis Vuitton boutique at the Hotel Vancouver (I'm usually loyal to the one inside Holt Renfrew), and I was blown away. From the moment I walked in, I felt welcomed--*huge* thanks to Wilson, the sales associate who assisted me with a seamless exchange. I originally purchased the magnetic phone card holder from the cherry Murakami collection at the Zurich store, but I decided to swap it for something completely different: the LV Sneakerina. Wilson made the entire process feel effortless. What stood out the most? The store itself. It's **larger**, has a **beautiful layout**, and carries **a wider selection** than the Holt Renfrew location. Safe to say I've found my new favorite LV spot in Vancouver. Highly recommend stopping by--especially if you appreciate friendly, professional service and an exceptional shopping environment. read more

Louis Vuitton Hotel Vancouver - Sneakerina 2025 - Leather Goods Near Me - Vancouver, British Columbia

Walked by and saw LV on the way back to our hotel. Walked in without any intention of buying anything. The men's merchandise was on the ground floor. Took the escalator up to women's. They're located in an upscale mall with Tiffany's across the way. I was welcomed and assisted right away. I ended up with a cute Zoe wallet small enough to fit in my crossbody. I searched online and saw that the US price was same as CAD, except with the exchange rate was an irresistible buy. I walked out with a nice souvenir of my wonderful Vancouver vacay! read more

See all

I went in and bought my 2nd fragrance from LV. Elena was amazing in helping me out and provided great service to me!

Decided to browse after our afternoon tea and left with a purse! I've never been able to find the Neverfull MM lately. Everything has been sold out online and in stores for months! They finally had the purse I've been searching for. Customer service was excellent and the experience of purchasing my first LV was a memorable one! Thank you LV hotel! read more

Louis Vuitton Hotel Vancouver - Leather Goods Near Me - Vancouver, British Columbia

Came here to get my boyfriend is gift designer belt as a gift for his birthday. There's no parking. There's two floors and they have personalized items (bags, fragrance, etc) The staff here was welcoming and greeted me right when I entered. The lady provided me sparkling water while she was helping me look for belts A gentlemen and lady helped wrapped my gift and also introduced me to their personalized cologne section. I'm glad I came here as I was a bit intimidated but they made me felt welcomed. They wrapped the gift bag in another plastic bag so the bag doesn't get wet from the rain, very considerate and also gave perfume samples Definitely would come back to the store due to a wonderful experience from the staff. read more

Louis Vuitton Hotel Vancouver - Men's department - Leather Goods Near Me - Vancouver, British Columbia

See all

I usually visit the store in Holt renfrew so this is my first time visiting this location as I was invited to join my friend for their Exotic Leather event. My friends are regulars here and I was introduced to their SAs. They were quite friendly and even though I didn't buy much this time, I received excellent service. Actually, from the second I arrived at the door, the door man was very courteous and polite to me. Will be visiting again.... read more

See all

Came in here to purchase the LV Neverfull in Damier Azur MM pink. I knew exactly what I wanted when I went into the store, so I was looking for an associate/ sales rep to help me out. After a few minute of standing around a nice sales rep came to help. She told me that they didn't have the pink Damier azur MM that I wanted in stores, but she took out two neverfulls MM and GM for me to compare the size. She said I could order it in-store and just have the one I wanted shipped directly to my house when the shipment came in. So I decided to do that. I was then transferred to another associate called Dora to finish the purchase, payment and personal information. I doubled check with Dora to make sure that it was the PINK interior, and she said it was. I was given my receipt and went home, super excited for my bag to arrive! Two days later (Friday), Dora texts me to let me know that the bag has shipped from the store. The following Tuesday, I received the package. It was beautifully wrapped in the LV orange package with a red bow. I opened it super excited and was super super disappointed. The interior of the bag was the neutral tan colour. (The whole reason why I wanted it was for the pink interior). So I was really annoyed... because it's LV... people pay a lot of money for the bag... but I didn't even receive the correct bag. I then texted Dora, and she told me to go back IN STORES and she will switch my bag for me. So I went in... had to pay for parking downtown... and when I saw Dora, she didn't even acknowledge me until I told her I was there for the bag. She then told another associate to go upstairs to get the pink bag, and another associate did the exchange for me. Dora didn't even personally help or apologize for her mistake. Later I asked the associate how the mistake was made, and she said "it could have been a human or computer error" like she didn't want to admit there was a mistake. But when I looked at the receipt, I saw right away... my new receipt said Rose Ballerina (pink) but the old receipt didn't. So I'm positive that Dora was the one who made the mistake. Which really bothers me because I double checked with her too! Anyways, all in all, this review is mainly based on Dora and her lack of customer service. She paid attention to another customer when I went in for the return... because she wouldn't be getting any commission from me (since i already purchased it) but with the other customer she would. HIGHLY disappointed. but I do love my bag! read more

Came to this location on two separate occasions. The first was to buy a bag for myself and today, the second time, was to get one for my husband. Both times the store was inadequately staffed, without even a greeting when we walked in, much less anyone who was free to assist us. The first time we browsed for half an hour and since no one was able to help us, we decided to leave. Today we already knew exactly what we wanted and just went in for a quick purchase but again couldn't find anyone to take the bag for us and ring it up. We waited for 20 minutes and left. This was the worst experience I've had at LV across the globe. Even in other busy locations, there was at least acknowledgement that someone will come to assist soon. We were ignored through and through - this is unbecoming of LV's commitment to their customer. read more

Great shopping experience! Across the street from Hermes, I entered from the street- side and was greeted right away. The stationary display caught my eyes. I was given a background of the line and the pieces available. What threw me off was both the earrings and the leather box sold to me were the display and the only inventory at this location. Huge store, 2-story, terrific selection, limited inventory. read more

Louis Vuitton Hotel Vancouver - Leather Goods Near Me - Vancouver, British Columbia

God I love this place. I love the way it looks and even the way it smells. The sales people are usually helpful and will answer all your questions. I've never purchased anything other than their bags and have never been disappointed. The quality in their bags are amazing and are always in style. I've had my purses from 5-10 years now and they are still holding up. You definitely get what you pay for. read more

It's a posh location and it is always busy. The space is big and there are a lot of products available in here, even when the online LV store says it's unavailable. Customer service is great; they pay attention to you, are very friendly, and they certainly will showcase whatever you ask for. They will gladly make recommendations to you as well, just ask. It does get busy and with COVID-19 precautions in place, make sure to book an appointment. It certainly is one of my favorite stores, will gladly buy their products: quality, beautiful and elegant. read more

ABSOLUTELY THE WORST CUSTOMER SERVICE I HAVE EXPERIENCED. Yes, I am writing in caps, for the amount of money I spent there they treated me very little when I was purchasing items and asking about it. I noticed they didn't treat me as nice as the people who "looked rich" and were very rude to me. Especially the old lady with short hair. I thought it was just a bad day but every time I came back she was just rude and all the associates. I try to be nice and ask for help but I just decided they lost a good customer. Never going back! Associates in Holt Renfrew are a lot nicer. I would suggest going there. Not to mention the items they gave ripped in under 6 months. read more

They good. Michelle is my sales representative. She's always got the sauce. Make sure you ask for Michelle, and say I sent you. She will hook it up. read more

I give the overall experience 1 star, but the racial profiling was ON POINT. My wife and I walked in the store and within two minutes of our arrival, we had, not one but TWO sales attendants following us around. We asked to see women's shoes and were directed upstairs and followed at a distance of about three feet. No one tried to sell us anything, no one offered help, they just stood and watched. When I asked one of the attendants if it was customary for sales reps to follow customers around the store, she said "YES!" But, imagine my surprise when I noticed at least half a dozen unattended white customers milling around the store. It was the most blatant case of racial profiling I have experienced in my 34 black years on Earth. We'll be keeping our money at Fendi and Gucci read more

Omg just met the kindest and nicest SA i have ever met in my whole life especially LV. I would to recommend Lily compared to all of the other staff. Lily is such an amazing SA. She is very helpful and make things got easy and interesting. She is beyond top tier. If you come here, make sure to find Lily instead of the others. Ohh I saw one SA who was just starring at me just and didnt respect my area there and thinking im poor. Bruh i can probably buy your mom go buy a mirror!!! On the other hand, Lily who was very nice and did not even discriminate by the way i look. Just because someone who would wear t shirt and short pants dont mean they cant buy LV bozooo. Ohh i dont wear them though. But these people probably can buy the whole store just saying. Look at Lily she worked there for a year and she was super friendly and did not judge me and felt shes the manager and the experience onr. I can vouch for Lily and please take my the feedback for her. Find Lily guys!! Thank you Lily for making my visit wonderful! Cheers!! read more

Fast and friendly service, knowledgeable staff and very personable. Very easy to spend more $$ than you anticipated in this store, but well worth it. Pleasure to be greeted by name and nice that they remember what you have from them to help matching. Well done, ladies! read more

I have been to both LV locations and let me just say, I have friends who work at Holt, and yet for LV stuff I would still rather come to the hotel location. Why you ask? Because every single time I have ever visited this location, I have been greeted politely, not ignored just based on how I look or dress (ahem, holt LV). I have purchased a few things through my SA Fiona who is the best! She responds to my text messages no matter how trivial my questions are, helped me order stuff online when it wasn't available in store, fixed a problem with my new 6key holder that holt LV refused to fix, and always tries to find the exact thing I need! The managers are super nice and understanding as well with any problems I have ever had. So if you ever go, do ask for Fiona (she currently works only on Saturday, but trust me it's worth waiting for!) read more

Called and ordered a bag today. Confirmation email had the wrong bag. Called back and got disconnected twice. The salesperson I spoke with did not have a professional or helpful attitude at all. Seems like the salespeople here can all use a little help with professional customer service skills. I was really annoyed with the fact they wasted my time. If need be I will shop of Holt Renfrew. read more

I went browsing today with my mom and daughters today since my older one wanted a Louis Vuitton handbag so we thought giving her surprise for her birthday. On entering they took our name and we started looking. None of the staff came out to help and the 2 security guys start staring at us as if we were stealing. Totally racial profiled us. They stared at us and went to the lady by the door asking about us. I walked up to them and said thank you and walked out of the door with the family. Never have been treated like this in any other stores but ended up buying Burberry for her. Sometimes staff needs to not to judge people by who they are. You never know who walks in through that dor. read more

I walked into this Louis Vuitton store on Burrard street and received patient service in helping me to select a bag. When I was on the fence of getting a smaller bag or a slightly larger one, the SA emphasized their 14-day return / 30-day exchange policy, assuring that I could always come back to get the other one should I found the one I bought not completely satisfactory. I took out my credit card and sealed the deal. Three days later I did return to this store for an exchange of a bigger bag. This time I received very different service. Another SA served me and I don't know if it was because she couldn't get commission off an exchange, she seemed to be in a big hurry, took a bag from a drawer, handed it to me, left me less than 10 seconds for inspection and asked impatiently, "OK??", waiting to complete the exchange and send me off. Come on, I was getting a thousand dollar bag that I would hang on to for years, shouldn't I deserve at least a minute or two (or even as long as it takes) to make sure I'm getting something flawless? Another SA showed the same attitude too, when I was pointing out the uneven stitching on the first bag, he quickly grabbed the bag off my hands and said to his coworker in a sarcastic tone, "Give her another bag, she doesn't like this one." I took the second bag, paid the difference and left. The whole exchange lasted for around five minutes. Interesting that I happened to run across this forum discussion about how LV treats its customers after sale: http://www.complaints.com/directory/2006/july/14/16.htm. So think twice before you commit to buy. It seems to be their corporate culture that LV (- at least in this location) only cares about taking money from you, and once it's done, they're also done with you. read more

Sales staff were so rude. Just because I don't get all decked out when I want to buy a new bag doesn't mean I don't have money. Went to Gucci instead, and won't be shopping at LV ever again. read more

LOUIS VUITTON is super dog friendly! I love the atmosphere of this particular LV because of the warm and attentive sales people. I still feel like a valued customer even when I don't wear expensive/fancy clothes there. Even when I tell them I have no intention on buying and just wanting browse around, they never turn around and ignore me. This guy helped me to find the perfect collar for my dog and I guess he assumed I was going to make a purchase. When I told him that I'd come back next time, he was still very nice. I need to find more dog friendly stores like Louis Vuitton. Everybody treats my dog so well there. If you know any dog friendly stores in Vancouver, please send me a message :) read more

Came by here after having high tea next door. I really don't appreciate how the employees don't even pay any attention to you. I would like more friendliness from them considering I will be SPENDING ALOT OF MONEY in LV. I love the french lady she is probably the only employee that works here who is nice and appreciates her customers. Yes I purchased a bag but I wanted to see all the options I had before committing to a bag. An asian lady was assisting me and I kept asking to see the bags on the wall, and she kept getting frustrated with me.. Why work in a high end store when you don't even look like you wanna be there to help customers?! read more

Louis Vuitton makes beautiful pieces- BUT, Louis Vuitton's clientele- Annoying, whiny, overly-made up, fake nails, fake eyelashed women. OK, people can do whatever they want with their money. But I'm not sure why so many women like carrying brown bags with the LV logo on them. Every other girl owns a Louis Vuitton in Yaletown and I think, carbon copies!!! read more

I rarely come to this location. The staff are not as friendly as the Holts store. They are a bit snooty. It's pretty hard to get any help because they don't have enough staff working. I always have to stand around and wait for service. Although this is the flagship store, I still like the Holts location better. read more

This place is located behind the Fairmont or I guess you can say inside the Fairmont. You can either enter on Burrard or you can enter through the hotel. As soon as I walked in I was greeted. Then a salesperson came up and we talked for about 30 minutes just about randomness. I thought that was a great part on customer service. If your willing to spend the time to talk to me and ask me how my day was and see if I am enjoying life then you are either really bored or you really enjoy your job. Amazingly he didnt try to sell me anything and let me browse on my own and gave me opinions when I requested them. Even after my purchase he shook my hand and gave me his business card and wished me well~ How nice was taht...its unfortunate that I lost the business card when canadian customs was looking through my stuff...i hate customs~ Great job LV~ next time I go I will get his name~!! read more

The service at this store was poor at best. Was handed off between multiple sales staff for a simple purchase. The different sales people seemed to have differing opinions on whether or not items could be personalized same day. Was ultimately told that I would be contacted when my purchase was ready to be picked up but even that appeared to be a challenge as I was never contacted by anyone When I finally went in to find what was going on I was told my purchase was ready but that the person doing personalization was on holidays resulting in sales staff having to do it In their spare time and things were falling through the cracks. At this price point none of this acceptable. I expected a lot more from an LV purchase. read more

I love my local LV. Staff are so friendly, patient and accommodating. The atmosphere is very relaxed. I always have a great experience shopping here, even if I'm looking around and being indecisive. I find that it doesn't matter what I wear here; whether in nice work clothes or casual weekend wear, I'm always treated very well. They have a repair specialist on site. He's a great guy; very intelligent and so good at his job. Fixed up my new handbag like no one's business. read more

I have never seen a worse service in my life. Especially when you are buying a 2k bag. Our sales rep was just texting on the phone and not even paying attention to us. What a shame, management please train your staff, they need to act like they at least love their job and there should be a no phone for employees policy since all they do is stare at their phone. read more

mmmmmm...I loves me my Luis Vuitton...I drooled over their products for years and when I was finally at a point in my life that I could afford a few pieces...it was truly a miracle day not to be forgot! I have a few wallets and bags but not a lot of big pieces...most I have had for up to 8 years and they still look like new...this is one of the best parts of a brand that quality is really what they pride themselves on.. Once Marc Jacobs took over as head designer the collection have continuously amazed me and left my pocket book a bit unhappy with me...but it's a Louis pocket book so is allll good... I am a bit of a regular at this location so a few of the staff recognize me and know what I like. They are just as excited to show me new collections as I am to see them...it's great when the associates passion for the product shows...it makes you want it that much more though..mayhaps it's a big ploy?? meh..ploy away! read more

I went here because I had to replace a shoulder strap of one of my duffle bags. Now, this was from a 2 year old item that I originally bought when I lived in LA so it took them some research to finally figure out which item exactly they need to order. Service was very professional the entire time though which encouraged me to also get some other things like two very useful passport covers (one for each PP) and an iPhone sleeve. What I like about the recent designs is, that you have many options now aside from the usual monogram style which (at least for men) is a bit 'too much on the eye' if you know what I mean. Why 5 stars? Well... I went to 2 other Flagship stores and the service there was dismal to say the least. Not so at this location and I was very satisfied with the service. Ok you can argue for the prices they charge this is the way it should be but then again, the other experiences show it's not a given. #FirstWorldProblems. -S read more

I just recently bought a bag here for Xmas. The customer service was amazing and has been since I have been shopping here for over 25 years. I prefer this location over the Holt Renfrew location. My husband used to come to this location to buy things all the time, and he raved about the service. I bought my very first LV at the age of 18 (25 years later) and its still in amazing condition. It just shows the quality and workmanship of LV products. I was given an Epi wallet as a gift, I already had one similar so I returned it. Even though it was a return they treated me like I was buying something, smiling at me the entire time. IMO quality of product and service is everything to any business, and LV succeeds in both. read more

I love this location. Always have I been treated well and have been helped in concert with my needs. My daughter shops here as well and gets nothing but great service. This is unlike other high end boutiques....which will remain nameless..where she was racially profiled. So all in all... five stars! read more

Very nice store on Burrard and carry a few more items than the counter at Holt Renfrew. The ladies are really nice here and let you browse without hovering around. They do great repairs here. My friend's purse strap broke and they replace it for a small fee, but when it broke again due to a faulty clasp, they replace it for free. Only down side is the tours of tourist that storm the store like its Black Friday.. Really rude and annoying. read more

Admittedly, I came to this location due to dissatisfaction with the Holts boutique. I had preferred the Holts location prior due to Holts Icon points but the unprofessional service I received was not worth it. I'm the type of fast shopper where I don't normally walk in a store to browse, I browse online and if I like something then I visit the store. I walked in knowing exactly what I wanted, and Bill made the entire purchasing process effortless. I was in and out in 10 minutes. Would definitely visit again. read more

Having had some experience shopping for (and selling) higher-end luxury goods, I was pleasantly surprised by the relative friendliness of this sleek and elegant location. LV has an aura around it, of massively over-priced coated canvas goods with a universally revered name, and hence you expect a certain level of service when you walk in one of their stores. I did not get that here. Although they weren't exactly falling over themselves in a rush to help and engage, the associates were friendly and welcoming in an aloof way. They were attentive when necessary, and kept their distance the rest of time. I knew I could approach them if I had questions. As for the store itself, it is laid out well - tasteful displays, clean and organized. They even have some rare collectible display pieces not for sale; a huge, battered box the sign designated as a hatbox, meant for six ladies' hats, dating from 1907. Very cool. I would never buy a piece from here, but it is certainly a fun excursion if you're aimlessly wandering around downtown Vancouver. 20/30 read more

Yes I am a self proclaimed Louis V addict. I have been frequenting this location weekly for a few years, not only because of the product but the service...ask for Monika D - she will always make sure you are taken care of with no pressure. Shoes, sunglasses, luggage I always can find a reason to keep buying Louis, and with last years extensive renovation, the ready to wear just means more shopping. See you at the bag bar! read more

Terrible, frustrating experience at this location. Went the first time to get shades for me and bf. Given its Covid times, I understood there would be waiting involved. We got there, paid for parking and were told it would be an hour and 45 mins wait, we decided to wait in line incase we could go in sooner. We were able to get in after 45 mins wait. Hand sanitizing and masks are mandatory for everyone, which was awesome (they hand out masks at the door). We knew exactly what we wanted and were greeted and helped right away. We were done in 10mins. Once home, bf realized he didn't like his shades as much and would like to exchange. So, trying to avoid the wait again, I went online and booked an appt for a week and a half later (earliest available). Second visit, we expected to not wait again at the door and be done in short time. We were put in a separate line since we made an appt, and yet had to wait AN HOUR again. It was super frustrating, they kept taking other customers in, who may have walked in and waited for their turn. What is the point of making an appointment if we still have to wait even more than we waited when we walked in the previous time? They said, your rep is just finishing with a customer and will get you soon. After 30 mins of wait, I asked how much longer it would be, then they gave me the reply about Covid and Regulations... I said I completely agree with that and glad that you are following the rules about Max # of customers in store. But why do i have to wait 30 mins after making an appt a week and half in advance. I don't care which rep helps me, when I booked the appt. i didn't book with a particular rep nor did it say online that you would still have to wait even if you book an appt. We ended up getting a refund and getting out of there. Its not worth to give them our business when they don't care about customer service. read more