Aaron did a great job in identifying the problem which had been an issue with the generator. He worked in high temperature for hours and got it done. It has been running fine after the problem had been fixed. In these cold temps it is a relieve to know the generator is ready to run. read more

We have our generator maintained annually by these guys, great people, great service, always there. I would highly recommend, exceeded expectations following Hurricane Francine. read more

I called to have a generator installed on my property. The lady who answered the phone promptly put me in touch with a sales rep to set an appointment. The appointment was scheduled for today at 1:00pm. I just received a phone call from the sales representative that is supposed to be here in 45 minutes. Upon answering the phone, he verified we had an appointment for today at 1:00pm. (then happily exclaimed LSU won their game last night) I asked him: "What does that have to do with my appointment?" He said that he was taking his family to go see the LSU game in Omaha. So apparently, LSU is more important than keeping an appointment with a customer who is ready to buy a generator. He wanted to know if I would like to reschedule......NO, I want a generator. read more

Can't say enough about these guys. Big Piece of Mind knowing that my generator is ready when I need it. Nichole is a pleasure to talk to on the phone and they are on top of their game. Do yourself a favor get a service contract and just forget about your generator. They will do all the work. read more

My old house had a Generac and it was a life saver over hurricane IDA. But it was an older generation unit and we decided to recently upgrade to a new unit with cell notifications and I love it. Highly recommend. The crew was very professional and didn't leave a mess. read more

When I bought my house it was equipped with a whole house generator. I called Valentine about servicing tans they suggested I pay them $350 a year for an inspection and oil change but most important to me it would mean I would get preferred service if I had any issues with my generator. Well that's a joke!!!! My generator quit the day after the hurricane and I called and got an answering service and left my name and number with the women. I have called every day and now speaking to whoever answers the phone at valentine and a week later I have not even received a call back! They have received their last dollar from me!!!! read more

I don't know what happened to this company. They used to be their responsive and now you can't get anyone out to help Service your generator. I had an appointment exactly one week ago that I needed to cancel. I called Valentine mechanical and was told that someone from dispatch would get back with me to reschedule my appointment. It's now been a week and I haven't heard from them. I called the company today just to be told he couldn't give me an appointment right now. Apparently this company has gotten too big to respond to the needs of its customers. I have a contract with this company but will not be renewing it. read more

They took almost 3 weeks to respond to my call after the year old standby generator stopped working 2 days into hurricane Ida. I had to pay someone else to come out. found out they had grounded my generator to the GAS pipe! They finally called me back 3 weeks later. I was driving so said I'd have to call back and she said I can always drop them and use someone else and if I call back I'll get the answering service and no telling when she'll be able to call me. She also said their office was completely destroyed by trees and the server was smashed to pieces which I know for a fact is NOT true as I went over there to check. The office is actually the bottom floor of the owners house and It's totally intact. I've heard many complaints about this company. I hope you post this review. There are many other REPUTABLE companies locally who look after their customers. read more

Signed contract and made deposit for the installation of a fixed whole house generator in February of 2021. Communication thereafter was non-existent. Finally install was scheduled for July 19 and no one showed up nor called. I was told. when I fi ally contacted them, that they "forgot" to contact me to cancel. No date was given for future install. In October I was told they could not install as contracted and it would cost me an additional $11,000. They offered to return my deposit as I found their contract alteration totally unacceptable. Return of the deposit was not forthcoming even after I sent a demand letter. Finally I was forced to seek legal assistance and my deposit was returned only after my attorney contacted them. Of course I have now incurred legal fees which are not redeemable. I suggest you do not do business with this company. read more

BUYERS BEWARE. in my experience, this company cannot be trusted. They owe me over $7000 and are not communicating with me, the corporate Generac corporation, or the Better Business Bureau. Where they may have been respected at one time, sounds like complaints from others are increasing. They will blame hurricane Ida but my situation was occurring well before the storm. This WILL lead to legal action unfortunately. My suggestion would be to interview or look elsewhere for home generator installation at this time. I offer accolades to businesses that treat me right, but this is NOT one of them. Shame on Valentine Mechanical. read more

We have been a loyal customer for many years. They came out to service and though there incompetence they broke my generator. They refuse to take my calls and will not talk to me. They have no loyalty to their customers and so unprofessional. Please do not use these people... read more

We've used Valentine Mechanical Services for a number of years and the initial installation and subsequent service have been excellent. Their service and maintenance people have always been very professional, courteous and efficient. They call to confirm appointments and arrive when scheduled. We highly recommend them. read more