Southern Comfort are very good and trustworthy. I've had them as my hvac company for years and they…read morenever disappoint. I highly recommend this company.

They were able to come to my house the same day and quickly found the issue & fixed it. Very…read morereasonable prices, super friendly technician Nicole

Terrible service, will not even supply their customers with a detailed itemized quote or invoice…read more They are being reported to the BBB. They shouldn't be able to operate a business in this manner. And will not return phone calls regarding their inferior service.

We could never recommend. We purchased a 26kw whole home generac generator a couple month back…read more They set it up and told us to run it 24-25 hours to break it in and they would come change the oil and make sure everything was working fine. At the time of install I was told not to install the app because it was junk. Hours after the tech left we did install the app and after running the remainder of that day of install and throughout the night we manually shut the generator down at 22 hours as we noticed the app was showing the battery was discharging all night and the motor sounded like it was misfiring and had an exhaust leak. The technician came out and found a wire was hooked up wrong and then pulled the spark plug to show me it was fouling out, that wasn't an exhaust leak, the rocker arms that push the valves down were pretty loose on one side of the engine. He removed the valve cover and tightened the rocker arms down using feeler gauges, yes I watched, and he reused the old valve cover gasket. As a former auto tech, manager and instructor for 40 years, I asked if he thought that was a good idea and he said it was fine. So the generator has been doing its 5 minute cycle for the last few weeks and one day I hear the generator misfiring and tapping badly again, it now has 25 hours, only 3 hours since the last valve adjustment. I call Burkhardt out again and it is the same valves loose again. The technician took the same valve cover off and sure enough the same rockers are loose. The tech didn't leave anything loose, the engine must have a part wearing out, maybe a camshaft or rocker. He adjusted the valves again, reusing the same valve cover gasket for a second time, unheard of in the automotive community....I ask the tech what he was going to do about it and he said let's wait and see if it does it a third time. Omg, really, the generator has never run with a load, we lost power for maybe 30 seconds one day. So he wants me to wait again, I said I will call Generac, he said it won't do me any good because they will want photos and there is nothing to show them. I then called Burkhardt starting on a Friday explaining what is going on and this is a brand new generator and we feel this is unacceptable. There was no return phone call Monday as promised so I called. Tuesday no one called us so we called Generac and got a case number but they tell us they will not do anything unless Burkhardt calls in. After no call from Burkhardt Tuesday I called them again, I was then told Jason Burkhardt would call me. Wednesday comes and Ronnie calls me, not Jason, and he tells me they want us to wait and see if it happens for a 3rd time. I explained that is unacceptable and no one would accept this as a solution if it were their new car or riding mower. Later that day I called Generac again and 42 minutes later they say the same thing, they cannot do anything unless the dealer that installed the unit calls in and makes a technical complaint before they can move forward with any remedy. I called Ronnie back and ask as nicely as I could to please call Generac...we shall see if he does...so far they have been unwilling to help. Did I mention we gave Burkhardt $14,910 for this generator that is less than impressive and Jason Burkhardt doesn't feel it is important enough to call us. In our mind this unit needs to be replaced.

We purchased a new hvac system from Benfatti hvac services. Our 2 installers were Sean and Jacob…read more They happened to be scheduled on two of the hottest days of summer so far this year. They removed the entire system from of course the attic and replaced with completely new system. The total removal and installation lasted 2 days under hot summer conditions. They both were informative on what they were doing and kept us updated throughout the whole installation process. They laid out drop clothes on the floor to control any trash from the old system and cleaned up after the days work. They answered all of our questions and tips on using the new equipment. Both were friendly and worked well together. Our home has never felt this cool and humidity free in quite some time.

Outstanding customer service. I've been using Benfatti A/C for many years and they are always on…read moretime, fix the problem and neve

Our regular AC guy Victor was on a job and we had an emergency. He asked Joe from DuPont come by to…read morehelp us. He showed up, took one look, took care of it and helped us out more than he had to. Nice. Competent. Experienced. Really appreciate. Thanks Victor and Joe!

We used this firm on recommendation from our electrician. On the 1st visit (Friday) it was…read moredetermined that ants had clogged the contacts. $143.00 The technician cleaned the contacts and the system worked. I didn't turn on the A/C until. Sunday. And it didn't work. Another technician arrived on Monday and determined that the contact needed to be replaced and did so. He also helped me find and treat the ants. No problems until I received the second bill $298. 00 That's $441.00 for a $200.00 part. My major gripe is that We were charged an additional $98.00 for the second service within two days. That's just not good customer relations. Will never use this company again and will not recommend. To add insult to injury the part actually costs less than $30.00. I don't mind a business making a profit but that's a bit much.

I would watch this company Very closely. We had them come…read moreout and they told us our 1 year old carrier unit needed to be replaced and talked us into a contract for a new unit for 20k it didn't seem right so we stopped Payment on check and canceled the contract before 24 hrs. Our regular guy came and told me it was just a drain that had come unhooked , $165 their were also bragging they won a gold watch for selling the most new units. It seems sketchy. I'd use others.

Just had Bobby from airsmith come out to do maintenance on my ac. He did a great job and answered…read moreall my questions. I had a problem with my compressor hard starting and he installed a soft start kit and fixed the problem. It will add years to the compressor and make it run more efficiently saving me money..

These guys are lifesavers! Professional, knowledeable, courteous, prompt, and reasonable -- you…read morereally can't ask for anything more. Not to mention the fact that the owner, Shane Moreau, follows up after the service to make sure you are satisfied!

Worst customer service ever. My husband and I have reached out to Moreau's Thermal Services four…read moredifferent times to have our Summer Service scheduled for the A/C. All we are to is that they will send out the request to the technician working in the area. Needless to say that no one ever calls back to schedule the service.

I have had a service contract with Blue Heron and recently had to replace my very old unit. So, I…read morehave had several phone contacts and several visits by technicians just this year. I am so glad a friend recommended this company to me. Every single one of my encounters with the office and technicians has been absolutely stellar! Kind, pleasant, professional and responsive. They are always willing to work with my schedule and fully explain what is going to be done and the cost. All technicians have been clean and neatly dressed and respectful of my property and home. I also appreciate the timely text messages that tell me when to expect my technician and provide the name of the technician. I feel that their prices are very fair. I highly recommend Blue Heron if you appreciate great customer service and a job well done!

Had a 3-5pm estimate appointment, the guy shows up at 11am! I was not there but sent him a message…read morethat I could meet him at 2pm. No response until 7pm (2 hrs after the set appt window), I told him to forget it because from experience, how an estimate is handled gives you an idea of the service you can expect.

Carl was greatly helpful and got me squared away quickly. He was awesome. Thank you! Will…read moredefinitely use their service in the future.

Worked up quote and very nice work. Quality really addressed the work in a timely manner, return…read morecustomer.