Very rude employees . Never once was I greeted or ask if I needed help . Won't be coming backread more

False advertisement!!! They have signs all over the store for BOGO deals. Once you are at the…read morecashier they said no BOGO unless you have a coupon or app. Terrible store deals, more like no good deals at all.

Do not shop here!…read more I bought 4 pairs of shoes online. Needed to return 2 that didn't fit. While looking for replacement shoes, the manager (Joseph) comes over to ask me if I needed help. I showed him two shoes from the Rack Room website that were currently in stock online. He immediately tells me he doesn't carry basketball shoes in his store, and that I should try Dick's Sporting Goods. That rubbed me the wrong way (say get out of your store without saying get out of your store). I go back to the counter and he is now the cashier. I tell him that there are 2 shoes online that I would like to replace the shoes that were too small. He immediately starts going on and on about how different shopping online is different from shopping in-store and tries to make it seem like he couldn't order me a shoe online and have it shipped to me. I have been shopping with Rack Room for 11 years, and asked "are you trying to tell me you can't order me a shoe online and ship it to my home?" He then back peddles and says he can. However, now, I'm pissed. So, I returned one pair of shoes that I paid full price for. To prevent losing the BOGO, I ordered a shoe to be shipped to my home. Instead of exchanging only the shoe that I brought in-store, he takes it upon himself to return both shoes (the one still at my house, but on receipt) and the ones I actually brought in. This caused me to have to pay $10 more for the shoe at home since that shoe had a promotion at the time that I bought it. When I brought this to his attention, he tried to make it seem like this was the norm. This is quite shady. I immediately called corporate and spoke with Mitch, who assured me that this was not correct and a refund would be posted to my account. However, this had to go through the Warehouse (another department for processing). After 2 weeks, money was not refunded to my account. I returned all shoes purchased from Rack Room and will never shop with Rack Room again. I should mention that while I was in the store, I found 2 pairs of shoes for my 1yo, but needed to bring her to get her sized. You also lost that sale. So, you lost the sale of 6 pairs of shoes due to terrible customer service. Do better. Rack Room, you should thank Joseph for losing money and a long-term customer. You should also enroll Joseph in some Racial Bias courses so that you don't get sued.

It costs $16 to ship these cheap crap shoes from CA to NC. NEVER AGAIN. I should have paid closer…read moreattention to the return policy. THE WORST.

Customer Service by Bobby and being able to try different brands of shoes is the reason to go back…read moreto this store. Store is very clean and organized. Prices were comparable online

I got back into running late last year and have been looking to upgrade my running shoes. Someone…read morerecommended to have my feet scanned at Fleet Feet so I decided to give it a try. I'm so glad I did. I was welcomed in and greeted as soon as I entered the store. It only took a couple of minutes before having Bobby help me to scan my feet and try on several different brands of shoes until I found the best one for my needs. He took the time to answer all my questions and gave me some really great advice. The prices are great as well. I highly recommend.

I'm in love love love. Great deals. Every show you could possibly imagine. Staff are so helpful and…read morefriendly

Just tried to go into this store with a shopping cart from a store next door and they turned me…read moreaway. I was only using the cart to push my child in a car seat around because my stroller was accidentally left at home. Anyway they said that carts aren't allowed in that store and that I can't go in with a cart. Which in a way I understand, they are trying to cut down on the potential of getting robbed. But again I'm irritated because what if I had my stroller and tried to walk in would they turn me away because technically it's a form of a cart. Anyone could walk in with a stroller and load it down with crappy shoes and dip. They will not be getting my customer service after that!

On Friday, February 27, 2026 I was nearing Dick's Sporting Goods Store when an employee coming to…read morework politely greeted me as I walked to the entrance; his name was Henri. I made my way to the register area and asked another employee if he could assist me by selecting some golf balls for my husband as I am recovering from a knee replacement. He not only happily retrieved them but checked with the department golf "pro" who advised him of the best ones ~ he was correct The friendly employee's name was Carlos. How nice it was to be treated with such respect and kindness in Turlock. I will be back again

Wife and I came in so the wife could get a few sports bras. She went to try them on and no one was…read moreat the fitting rooms to let her in. Pushed button and waited. Nothing. Went to customer service. Told her to push the button. Told them we did and no one showed up. They told us that they would call someone to come over and let us in. After five more minutes of waiting, still no one showed up. So they lost our business. This store used to be really good but the customer service has really fallen off.

i was waiting in line to pay, the cashier (mexican girl) saw me & she completely ignored me. I left…read moreand the next person that came she helped out. SMH @ 6:57. as a sale associate you should be attending anyone not just whoever is convenient for you. Kohls DO BETTER & HIRE BETTER CUSTOMER SERVICE!

This store always looks like a cyclone hit it. The last time I went there it was closed. (I had to…read moredrive to the Modesto store) there were no signs on the doors as to why it was closed.

This review is on customer service. I was really disappointed with the way Savannah treated me. My…read morefiancé forgot her return in the car, so I returned to get. She started shopping and as I returned with the box of shoes I walked toward the back of the store to give it to my fiancé. I was approaching her I heard someone saying sir... sir... I turned and it was Savannah. She asked if I was returning those and I said my fiancé was. She then reached for them and said I can hold these up front. I said wait, Jen she wants to take these and then she said I need to hold them up front. I was very confused on my she needed to take something away that we owned. Ok. It's not the policy of holding them up front. That's fine,but this girls demeanor and tone made me feel like I did something wrong. Those shoes in my hand we already bought and owned. Yes we were going to return them but where does it say in the store that I must hold them at the front desk? She made me feel pretty uncomfortable. I really think this is a teachable moment. At no point during the time when she confronted me nor when we checked out purchasing two more pairs of shoes was she even friendly or apologetic. I could have easily gotten upset with her but it wasn't worth it. She was having a bad day clearly and made me think that going back to this store is not worth it.

I usually can find good work shoes here. I am in the medical field ;so always being on my feet…read more,it's important to find good shoes. In my opinion the price is great. The customer service is ok.

I have bought boots here for going on 4 years. I can buy boots anywhere. I keep buying them here…read morebecause the customer service is great. I definitely recommend this place!

The owner was extremely nice, friendly and helpful. My husband's new tennis shoes fit perfectly…read more He will be back to buy more shoes and highly recommends Boucher's to everyone!

I had ordered a pair of heels online the morning of, I needed them asap so I called in to see if…read morethey could prepare my order same day and Angelica was able to assist me over the phone and in person. She even helped me with exchanging the size since it was too large. The heels weren't expensive either and great value!

I went here yesterday to find a pair of shoes and was very much pleased with what I found.read more

I had purchased a real rabbit fur coat online but due to the amount of shedding I just wanted…read moreconfirmation that it was true fur. I called the Modesto location and they said their manager had experience with real fur and would be willing to look at it for me to confirm. I came in and all the staff were extremely friendly and the manager was able to confirm the coat was true fur and explained to me how she could tell. I did not purchase anything, but they still provided me with such great customer service, I will definitely go back for shoes when in need. They have a great selection of Uggs and Birkenstocks and cute socks. Highly recommend!

Got a pair of shoes from the Beck Shoes Mobile truck from David Gularte. Shoes are great and David…read morewas very helpful. would 100% shop here again. great shoes and great customer service!