Good customer service Quick response…read more High quality Like the overall service Good luck

Just finished getting a carpet runner installed on my stairs by Maple. The experience was great…read morefrom end to end. Found them at random (I think their Yelp add got my attention) and called the number. Haneef who is in charge called me back within a few minutes and accommodated my work schedule to set up a free visit to quote on the work. Once in my house he looked at the wallpaper, flooring and colour scheme and went back to his vehicle to bring some carpet samples that matched our decor. I much preferred this than having to go through the hundreds of options, Haneef has experience and taste and it was easier to choose from a small sample set than from a giant book. When he quoted the price I was happy, it was fair so I didn't negotiate. They promised 14 day turn around and within 5 days the carpet was fabricated and they called to schedule a Saturday morning install. The installers arrived on schedule, got to work quickly, and were done in an hour and a half. The stairs look great and the workmanship was excellent. I am a stickler for details and they really did a good job. The guys doing the work were polite and professional, and they cleaned up before taking off. I'm pretty happy. I love it when this sort of thing is easy and it was. Thanks Maple and Haneef, if I have another carpet need or set of stairs I will get in touch again.

Steve and his staff did an excellent job at our church. They cleaned up after themselves. We are…read morevery happy with the job they did. Thank you Steve

I purchased Engineered Hardwood Flooring from dealer, Chestnut Flooring. Upon delivery, the boxes…read morewere opened to discover that the core of the product below the veneer was completely different and inferior from the sample presented by Sherry from Chestnut Flooring. The hardwood manufacturer was very responsive, provided a return authorization and offered a refund to Chestnut within 2 days. However Nemo, CEO of Chestnut Flooring refused me immediate credit, but sent me an email stating that all Chestnut sales were final and that refund to me would take 4-6 weeks to process. His explanation for holding funds for an extra month - Chestnut Flooring policy different than the manufacturers. Recommendation; Do not prepay Chestnut Flooring prior to inspection of flooring delivery.

Great selection of flooring at their showroom and Sherry spent the time to help us pick out…read moreexactly what we were looking for. Their price was amazing and they were so helpful and friendly. Overall a great experience and would definitely recommend.

I got quotes from a few places in the GTA (all the others were 10-12k) but I could tell as soon as…read moreI contacted Creative Carpet One (they now also go by Creative Flooring) the service was different. We did a beautiful Twelve Oaks luxury vinyl, installed beautifully with a 5-inch high baseboard and it looks amazing. But what impressed me the most was the old-school customer service. Rick (the owner) is the type of owner that will patiently answer any and all questions, go to lengths to keep you in the loop, research the best price for the baseboards, accommodate your schedule and requests. Brenda was equally thoughtful and patient helping me choose my floor shade. They gave service at a level that you almost never see any more. Other places were pressuring me to commit to the job without coming to measure my place, without helping me choose baseboards and without explaining key aspects of the install. Rick worked hard to consider the odd angles in my odd-shaped condo layout, saved me approx. $2000 by laying vinyl over the tile (which the competitor hadn't even mentioned as an option), and shopped around to find me stunning MDF baseboards cheaper than the real wood option. The installer was John and he did lovely work. I'd give 11 stars if I could.

They sold us really cheap flooring that had a lot of issues with it. Prior to purchasing my wife…read moreasked if it was good quality as the area it will be installed will be a high traffic area and the sales person (Colin) assured her it was good quality material. Their customer service is also horrible. They say they will call back and never do. Happened so many times that I lost count. After paying them a delivery fee to get it delivered, my installer started installing it in the first room, he immediately called me and said the pieces were not clicking correctly and were popping out. He explained over time that the flooring will start to separate if not clicked properly and will look really bad. I immediately contacted square foot flooring and sent them a video of the installation showing the issue. They vehemently denied there were any issues and blamed our installer. After getting tired of waiting for them to call back, we drove 45 mins and met with them and they gave us (bs) explanations. We gave them the benefit of the doubt, and had our installer go there in person the next day and "learn" from the owner. Our installer tried installing the material after and had problems again. We delayed our project by a week and hired a more experienced flooring installer who had done some work for us previously, with 10+ years of experience, and he immediately told us that the flooring was no good and that it was not clicking correctly and was popping out. I asked him to record a video and sent it to square foot flooring and they again blamed it on the installer and said the installer didn't know what he was doing. They mentioned this material is hard to work with and other people have had problems with it and returned it. When we asked for a refund of the material they tried to charge us a 25% restocking fee - WTF? You guys admitted that people have had a problem with it. We're installing Vinyl here, it's not rocket science LOL. I even said I would buy other material from them if they could cancel the restocking fee and these guys tried to give me a higher price than other stores to make up for the restocking fee. Evan the owner is also a piece of work. They agreed to bring down the restocking fee to 18% after a lot of arguing, and then on the day we brought back the material he tried to jack up the restocking fee rate in front of us to get a reaction out of me. My wife and I also had to rent a home Depot van and load 1600sqft of material myself and unload it onto their dock. I purchased from Hardwood Design Centre in Brampton and the material was worlds apart and the customer service was excellent. They even let us return unused boxes for a full refund without any restocking fees. All in all, our project was delayed over a month and ended up returning all the material and on top of that paying a restocking fee. My advice is stay clear of these guys. When things go bad they will not have your back. They are not a reputable business and selling sub par material for overpriced rates. They'll never admit they are wrong. Own up to things and you will have my loyalty for life. They don't care about the customer and once they have your money good luck getting any help from them.

We were extremely satisfied with the customer service representative Sam! He was knowledgeable and…read morehonest! We found quickly the flooring that we wanted at a very good price! The selection was amazing ! We really appreciated the personalized service! Thank you!

Karam helped us pick the right carpet for our lifestyle. He came out 2 days later to measure and 10…read moredays later, they installed our new carpet. it looks and feels great! Good value, lots of selection and expert installation. Can't go wrong!

Our carpet was installed today by Ray. We are very happy and the new carpet looks great. Sylvester…read moreour sales representative was very helpful in working with our budget while still choosing a good quality carpet. Both gentlemen were nice, kind, respectful. Would definitely recommend this store to anyone. Excellent customer service! Lisa W.

Sal and his team were extremely knowledgeable and professional when they helped us on the floors in…read moreour bungalow. We had a challenging job requiring a colour match with the existing floors and they were able to match the color beyond our expectations! It was a joy working with the Millennium team and will be recommending them to friends and family in the future.

Visited Codona's showroom in Bracebridge and received lots of help from Megan and Michelle. Very…read morepleased with the good selection of high quality Canadian hardwood flooring for my floors and staircase. Pricing was most competitive. The installation crew comprised of Mike, Al, Brian and Carlos were most professional and courteous. It was a pleasure from start to finish to have worked with Codona Flooring.

I came across Codona Flooring while searching for floor suppliers and decided to give it a try. I…read moredid not know I needed an appointment but once I got inside Milos said it was fine and allowed me to look around. He also gave some advice which I appreciated. I took pictures of the two floors and said I'll let them know. From this point on for some reason, I can no longer reach Milos but only Oliver, which to be honest I didn't care so much so long as we could get the work done. At first it was alright, we had a few text exchanges and decided to move on with ordering some flooring from them and asking them to do the installation. Then it went downhill from there as Oliver was not very responsive to my messages and took him a while to give me the WSIB and Liability Insurance. Anyhow we managed to get through. Then came the day(s) of installation. Oliver first told me he would bring 3~4 guys and finish the job in a day, but he showed up later (late too) with only one more guy and the job did not finish in that day. Then about one or two weeks later he finally was able to come and finish the job. Overall it was good and I appreciated his and his coworkers' hardwork, but the smaller details were certainly lacking. As seen in the uploaded photos the little gaps between the floor planks and between the floor and window frame Oliver never came and fixed; there was also a few other places that the baseboards were missing. The job was "done" in about March, now it is almost June. It was a misfortune that throughout April I caught COVID, and Oliver ( and his girlfriend) was not feeling well. I've got to be honest here and say that it felt as if Oliver did not want to come anymore, that he was making up excuses, because I was always the one making calls and asking him to schedule, only once did he call me and told me his availability on certain days. Finally we decided on a date but he said he did not bring his material so he will not show up. To me that is just unprofessional that you just don't show up, I'd rather you show up late because at that point I've pretty much expected him to show up late anyway. Then later we booked for another date and he just never showed up at all. Very unprofessional and unresponsive. Another confession though, I certainly should not have paid the full amount, knowing that there were problems he needed to fix. But aside from this issue it conveys to me the unprofessionalism and lack of workmanship / responsibility in Oliver. Codona Flooring may or may not be a good floor installer and supplier based on Google Reviews (4.9 Stars, wow, I wish I had that kind of service), but I could certainly say that Oliver did not match up to this 5 star standard. Oliver, if you are reading this, I want to let you know that you win, that you've successfully tired me out and I no longer wish to deal with you and your delays. To gents and ladies if you were to use Codona Flooring, from my POV I suggest finding Milos or somebody else in Codona Flooring (to avoid Oliver), or find a different contractor. The floor collection was nice, but not the service. Edit: Got a call from Oliver on Saturday May 22nd who told me he could come by that day. Came on Sunday instead due to the thunderstorm and power outage. and he fixed the floor and covered the gaps for me. Thank you for coming by and finishing up the job.