Incredible service from all staff members. Kilah was soooo helpful and informative. Came in for one thing left with 4 things haha -all under $100. The selection was really good too. Will be going back with the coupon ;) read more

Kilah was amazing, she listened to my question. Wide selection of different toys. Love the different kind of sex candy

I sent my husband in with a list of items to purchase. He provided the list to the manager and she provided excellent customer service...exactly what I was hoping for. He purchased about 200 dollars of some quality merchandise. The manager was unable to accommodate the entire list, but I was very happy with her response to my husband. read more

I just went into the store for the first time in months, because friends said no one was helping them and they needed advice. I was welcomed when I arrived, but neither of the two staff members ever approached us while I took my friends through product descriptions and recommendations. I wish I could say this is rare, but month after month I keep hearing from people that they are either being ignored or receiving poor assistance. I strongly recommend guests doing as much research as possible BEFORE entering the store. If you are helped, you will likely be shown expensive products or products for which a staff member might receive a bonus that month, instead of being shown what you actually need. Lovers carries many high quality products that are worth the price, but there is a huge selection. Take a look at the website, read toy reviews, and be prepared to either get ignored until you are ready to check out, or face pressure if you choose something mid-range or only want to buy 1-2 products at a time. read more

I went off island to Lovers in Burlington WA. I wanted to surprise my boyfriend with a gift. I was helped with finding something, but I wasn't sure if he would like it and it was quite spendy. The girl helping me said I could return it in 30 days, so I purchased. My boyfriend didn't like it so we went off island again. Went back to lovers in Burlington, to be told I can't return it because it has to have a malfunction or never test it. I feel like I was mislead so they could make a sale. read more

Very modern products sold there, and the staff is very helpful, I'll be back cause they were so nice to me!! Sweet people!!!!

I came in looking to see if they had a product I was having a difficult time finding. With it being brand new, I didnt have high Hope's. When I walked in, I was pleased to see no one was there, besides the rep. She was busy at work, but still looked up and warmly greeted me. I started talking and found out they were doing an update soon. And things were going to be moves around. I had a nice almost ten minute conversation with her, before the rush started. It was like rain! One person, another, a couple groups. I got to watch her work magic on them all! Extremely nice, and not to loud. She new the product, what they were looking for and adapted to each person with ease. Not finding what I was looking for. I waited for the rush to move through. Once done I walked up as the last person. And thank god I did! She didnt have the brand I was looking for, but had a very nice offer. She took me to an area that was on a Bogo 50 off. It had more options then I had thought of. I left the building very happy with my purchase. My sister ended up wanted some later. And even my husband was impressed with my find. I will be going back for one of their girls nights coming up. And very excited to see what the Ir going to do for the next "night out!" read more

I am very disappointed! one of their employees was very rude to me! Her attitude was shitty, she was pushing the lovers brand lube, saying it was cheaper when I was asking about the anal lube, she said she never used it and kept pushing me toward the other one, and when I was she never greeted and asked if I was ready, I had said to say hello to her three times then she snapped saying she asked if j was ready which she never said until then. Employee ID 925 Register: BRL_R01 read more

Another solid 3.5 stores, maybe even a 4 considering this adult toy/lingerie shop doesn't have that sleaze persona if you know what I mean. It's got the candles/lotions, conservative costumes located when you first walk in, feels like a department store, til you walk through to the back and see the good stuff lol. Toys, raunchier lingerie & costumes, tons of different condom types displayed rolled out literally, staggette fun stuff, it's got everything. Recall one night of the week is girls' nite out. offer military discounts too. Lots of parking at this corner location. read more

Comfortable, great selection of hight quality and well displayed products, garments, DVDs, and adult toys. Staff (Milo and Abbey) made me feel comfortable and welcome (even as I was by myself). They introduced me to the various product lines, their recommended use, health & safety concerns, as well as suggested usage. Prices are comparable but the sales make this an affordable option! You can earn sales points that earn you free gift packages. They have a military discount and even sponsor events that you can attend in the store or come to your home! read more

All over great store, very friendly staff. The manager Ashley is awesome! Also a great selection on sizes in lingerie and toys!

Absolutely fantastic service!!! Nyssa (store employee) was helpful and knowledgeable!! She went above and beyond to help me find exactly what i was looking for. read more

from giant dildos to friendly customer service, lovers has it all. my first time in lovers i was having a handcuff crisis, thinking the world was going to end if i didn't get the right pair. do you want the kind that hurt or the kind that don't, she said to me from a proximity close enough to make a normal man more uncomfortable than pooping him self in public. much to my surprise lovers had plenty of them to choose from, and the right kind of staff to make me try them all on. after finding the perfect pair and my brother acting like he knew the chik i proceeded to the check out to purchase my new toy when they introduced me to the kicker of the whole trip, military discount, and a lovers rewards card. thank you lovers. read more

We found the staff very helpful and discreet. The very first time we spoke to the manager and she was helpful in finding the product needed for ED. The product is all natural and works as well as the pharmacy products. read more

Great stuff, great customer service, never feel uncomfortable there

Truly this was a wonderful place to visit for stocking stuffers this year. I found a few items I was clueless about, and the staff were so friendly and willing to answer my very personal questions I inquired about in hushed tones. My husband and I were tickled to receive a coupon with our purchase that can be used throughout January 2012 -- so we'll definitely return soon! read more

The ladies at Lovers Package were extremely knowledgeable. This was my husbands and my first time to this store and we didn't know what the best products were and the workers helped us to leave as happy customers! Thank you! read more

Lovers has very friendly staff and lots of product to choose from! I was very surprised at how helpful and knowledgable the staff was. I would definitely recommend this store to anyone! read more

Wonderful staff, one of the sales associates came up and helped me shop. She could tell I was having a hard time picking stuff out and she was there with suggestions of what works and what doesn't. Wasn't too pushy and was genuinely helpful. I will definitely be returning! read more

Every time I go into this store the staff have been very helpful and have easily answered any question I have. Their knowledge of of products is second to none and their customer service is excellent! read more

Will never shop here again. I said that a couple of years ago, then thought I would give them another try. I purchased a Standard Rabbit vibe, have a few over the years. This one took smaller batteries and didnt have nearly the power. Then to top it off it pretty much quite working at all after the first use. No return policy and tthese allows them to sell imatation junk. IM NEVER GOING BACK read more

Not the most welcoming place in the world, I'll be honest. The first two times I went in, it was an average experience. Lots of items, staff that would ask if you needed any help, then leave you be to fend for yourself. That's fine! When you're browsing the wares in an adult store, you want to be allowed to turn items on, preview them, ask questions, and giggle a little. The atmosphere should be loose and relaxed, considering the nature of the items on sale. That wasn't the case in this store. I felt like I was stepping into a church; same hushed atmosphere, same sensation of being watched. I went in yesterday with a friend, not to browse, but to buy. There was one other person in the store, an older gentleman. It had the atmosphere of a library, and far less material and wares than the last few trips I had made there. One of the two cashiers approached us, and said the usual 'If you have any questions' speech. Neither of us were carded, which has happened in every single store I've ever visited. Both of us are under 30 as of the writing of this review. The other cashier seemed peachy with us sticking around, but not this girl. She checked in on us multiple times, at least 3-4 times, and kept asking if we needed help. I would call her 'attentive' if it didn't feel like she was trying to hurry us out of the store. My friend has more experience than me, and we were talking to each other in hushed tones about the products. You don't exactly broadcast your thoughts with this stuff loudly. When my friend slapped her forearm with a paddle to test it, it startled me. I committed the greatest sin of all; making noise. The cashier woman, that had been constantly checking in on us throughout our stay, appeared out of nowhere, and started condescendingly telling us both to 'quiet down', lest we disturb other customers. Mind you, there was only one other person in there, and we had not done anything else other than browse and discuss the items at hand. If she gets angry because of one startled squeaky woman, what happens when a group of bridesmaids rolls through their doors, or a half-drunken bachelor party? I don't go into an adult store to be spoken down to like I'm 6 years old, and I've interrupted nap-time. I made my purchase and left in a hurry. My friend was prepared to drop 160 bucks on a Swedish LELO wand in that place, but there's no way either of us are coming back at this point. It's not even a chain issue! I've had good experiences in other Lovers stores! Just...not stepping foot back inside this one. read more