DAMAGE TO OUR VEHICLE !! Do not trust Tommys Express Carwash in Fremont Nebraska. My wife bought me…read morea membership for my birthday and decided to wash our suburban while she was there. Later that week she gave me my bday present and I loved and always wanted one. Two weeks after the wash to our suburban I noticed that part of the hood and the whole top was scratched and looked like most of the paint was super dull looking. I called and asked for manager and left a message on Saturday for him to call me. Nothing. A week later I called again and left another message for him to call. Still nothing. So I called again 2 or 3 days later and got him on the phone. He said for me to come in and file a claim at the store. I did that and waited for a call back. Didn't get one again so I called back and he said the pictures weren't good when I filed the claim. SMH. So I took the suburban in again for him to look at it. Now he tells me I only keep video footage for 30 days which how convenient FOR HIM it has just past the 30 day mark. If that's even true!! All he really did was try to talk his way out of the damage. Like there is no way my Carwash could have done this. I haven't had any damage to vehicles before. Then I said well if you would have gotten back to me when I called we could have just watched the video. Then he said for me to get an estimate which I did and sent it over to him. it took another week for a response again. Now he finally got back to me and is basically refusing to do anything for the damage to my wife's vehicle. This took almost 2 months & now I have a damaged suburban and a membership to this Carwash that I don't even want to activate now!! I just can't believe how untrustworthy some people/businesses can be. It's really sad!! i want a refund and for them to take responsibility for what happened.

I have used Tommy's all over the USA. Never disappointed at any of them. Great service and the…read morestaff is always friendly and helpful.