Very friendly place. Nice chairs to lounge and smoke. Good selection with decent pricing.read more

I always love to relax and smoke a cigar here! Very comfortable and accommodating. Great prices and…read moreselection. I am glad to see this Lakeland landmark still continuing to give its customers what they want a deserve.

"I was traveling and came in to buy a new hand pipe due to leaving mine behind. Laiken was…read moreextremely attentive and amazing at explaining the product. I will be back the next time I'm in state"

This smoke store has the worst customer service and ran by liars. I visited this store and was…read morecharged $28 for a Fume that was broken. I opened it and hit it in front of two of the staff members and advised them that it was broken and had a burning plastic/no flavor taste. I believe this store overcharges so much money due to the fact that they're hurting for business because of terrible staff. The staff member than proceeded to take it from me and hit it herself and was exaggerating that nothing was wrong with it. 5 minutes later when I'm leaving the store she proceeds to tell me "yes I still taste the vape flavor! That tastes great!" TLDR; Staff member gaslighted into not giving me a refund and making me question my own belief. Store is extremely overpriced and charged 20-30% more than other local stores. Wont be going here again.

Great and knowledgeable staff, easy drive thru access. Nice selection at great prices. Also offer…read moregood specials.

From the owner: At Swan City we specialize in customer satisfaction. If we do not offer something we are happy to…read morelook into it and add it to our selection. We have grown our offering based on customer feedback.

Purchased a hard to find box from these fine folks by phone, offered a discount sight unseen and…read moreshipped right away. Will be visiting next time in Miami for sure. Thanks guys!

Very poor customer service (rude staff), the selection is way below average for a true "cigar…read moreshop," and the prices are too high for just average cigars. We were very disappointed and wouldn't recommend. If you know anything about good cigars, don't waste your time here.