I started my two youngest boys, 8 months and 4 year old here only 3 weeks ago. My 8 month old had…read moresuffered a cold and had breathing treatments that had to be administered. I discussed this with them and they assured me that he would be taken care of. I Brought in the EXACT amount of his medication he would need for 2 days before the Easter holiday. The first day went well and I called to check up. Second day I pick my 8 month old, and I'm told by the caretaker that he had been irritable and fussy and his breathing had become rattled. I asked if his medication was giving and she said yes, and proceeded to tell me the times. When I got home I noticed he had a fever and that he was having a hard time breathing. I immediately called his doctor on call, and I go through the bags to get his nebulizer so i can go ahead and give him another round of his medication. That was when i noticed that the box i left at the daycare (that should have been empty if the medication was used) still had the last 2 vials that should have been used that day. THEY NEVER GAVE MY BABY HIS Medicine. And to make it worse they lied to me saying they did! I had to take my baby to the ER. Since it was Easter weekend i had to wait until Monday to talk with Vicky (the director) and the owner (chanelle) but my husband did call and leave a msg. They returned his call Monday morning and Vicky said that as soon and the owner came in that morning they would call and have a meeting. Finally at 11am they agree to meet us so we could discuss this mishap. The moment my butt hit the chair the owner (chanelle) told us that we were wrong and she had the video to prove that they did my child his medication. She starts going through the video so quickly, fast forwarding rewinding, pausing, muting. I kept asking her to show me the time and parts of that last day and she kept getting angry that I was refusing to agree with her, and wanted to see more of the video. All the while, she she continues to argue because at one point the lights are completely off, but she telling me that that was the moment he was getting his meds. You never see anything, on top of that she mutes the volume. Anyone who has used a nebulizer machine knows that loud annoying sound but she mutes this dark video where you see nothing. At this point I'm still asking questions and she's getting more and more frustrated and accusing me and calling her workers negligent. Mind you. I have not said much but was only asking to see parts of the tape. I ask her to show me, since the video is so dark, the moment someone at the front desk would have handed off the medication to the caretaker since all medicines are kept and the front desk. That's when she starts raising her voice, saying that I'm not going to believe her anyway and she doesn't have to show me anything without a subpoena. Things went downhill from there. I told her fine we could arrange that if need be. But aren't those cameras meant to protect the children? She kept arguing when the video was actually playing and pausing it when we would look at it. Little gameplay to distract us from what she was actually doing, which was lying. Finally I got up and said lets go because this is pointless. And she literally said 'yes get outta my office' like we aren't paying clients and that we weren't having a discussion about the wellbeing of my children at her facility. Completely unprofessional. I lost it from there and had few choice words before I left and also had to call 911 because she refused to give both our children's belongings. IF I COULD RATE THEM NO STARS I WOULD. This place was negligent and I had to rush my child to the ER because of it. This is my first time leaving a review ever on anything and I'm doing it because their negligence. Even the cop had to tell her off because she was being uncooperative. I work in healthcare and my husband works for the Department of Defense and I'm going to let everyone we know what happened with these people. Protect your children. DO NOT take them here!

Very family friendly, polite staff and patient director. My kids loved it they've just graduated…read morefrom Mrs. Bridgets class who goes above and beyond for her students

This establishment is poorly ran, poorly managed, and poorly communicated. They give you false…read moreinformation on what will occur during your childs time in their center. This establishment is more of a child bootcamp rather than a daycare and learning center. Children are forced to go to the bathroom upon arrival, there are timers for meal times, children are not allow to eat breakfast after 8am, they fully secure the doors between 9am and 4pm in which if you come in during this time you end up waiting for someone to come let you into the door for 20+ minutes. Their communication response times is terrible - I once called 7 times, messaged in the app, and sent an email and then had to wait 20+ mins at the door for someone to answer - WHILE THEY HAD MY CHILDREN IN THEIR CARE! Their owner/director doesn't communicate back to you. I had to ask them to speak welcoming and warm to my children at arrival!!! Who has to ask for teachers to be warm and welcoming!!!??? If I could rate this establishment below 1 star it would be negative stars.

Please let me begin by saying that the reviews/tips left by others on 02/16 and 02/17 are…read moreabsolutely untrue and were left in direct negative response to a minor inconvenience that was necessary to support the very people that look after our children every day. The comments posted on 02/16 and 02/17 are legally considered libel and I find them disgusting and racist. Little Steps is a great facility. They are the ONLY daycare in the area that has video surveillance. My daughter comes home every day telling me how much she loves her teachers and singing songs to me in Spanish. The community that exists at Little Steps is inclusive and inviting. We have a very special situation with our daughter, and Little Steps accommodated her without a minute of hesitation. Since going to Little Steps, my child's behavior has improved and she now has a natural schedule that helps us all function better as a family. The people that look after our children are dedicated and loving. My daughter looks forward to attending every day. I love Little Steps and when my baby is born, he will attend as well.

Very friendly women. Trustworthy service. However, the only task we left them with when we went out…read moreto dinner was so put the kids to bed and when we got home 2 out of the 4 kids were up watching TV at 11 pm. Not what we were expecting to come home to but the kids were all safe and we had a nice dinner out.

This service was exactly what we were looking for. We needed a sitter to help us take care of a…read moregroup of children during an event, and some of the kids only spoke Spanish. The sitter was amazing and the kids loved her. She even brought toys for them to play with when I told her they didn't have access to a playroom. ONE THING TO NOTE, you need to book sooner than later.