My sister died from end stage renal failure at the young age of 46. She wanted her to death to not…read morebe a burden on our family and told us to use Omega as they offered a very affordable cremation package. When she passed, hospice contacted Omega. They did not call us the next morning as they stated they would. When we called them, they claimed to have left a message but not one of us had a message from them. The funeral director, Neil then asked who is this who is deceased your father or mother.... Super insensitive. So thankful my brother in law was not dealing with this. He then informed me that it would take at least 14 days at a minimum to have my sisters ashes returned as they had many families in front of us. I understand my sister had chosen a d pelt discounted package but this was not something we were aware of. Given this info, we decided to switch funeral homes. We were charged $400 for the pick up of my sister's body the night before to be driven two miles to their funeral home. This was not even a phone call but a text message saying g the body would not be released until we had paid this amount. Again I did not expect there to be no charge but $400 seems a bit excessive. We paid it because we need my sisters ashes for a scatter ing ceremony we had planned for next weekend. I left this experience feeling like they are taking advantage of people who cannot afford end of life services. My sisters desire was not to leave us with a burden financially and chose them. Please chose wisely- find out the details so you are not out additional money.

I honestly do not know where I would be right now if I had not met Neil and April. Neil is one of…read morethe absolute best people I have ever met in my entire life. I lost my mama July 5th to an extremely aggressive cancer. Three weeks from the day she was first admitted to the hospital was all it took. She was my world and, by far, the most important person in my life. I loved her more than anything. Mama was admitted to Duke Hospice Hock Family Pavilion where she was able to rest comfortably for just a few hours. She passed very peacefully. I was completely and utterly devastated. No idea what to do next. I had met with a social worker earlier that morning for the admissions process, a remarkable man. I asked to speak with him for comfort and guidance. He asked me if I had picked and/or contacted a funeral home. I then remembered the three page list he had provided earlier. I had not even given it a glance. I asked him to please choose for me. I completely trusted he would do the very best for mama. And that he definitely did!! He immediately, with no hesitation, stated that Omega Funeral Service & Crematory was the best to work with and very reasonably priced. He also stated I would not be pressured to do or buy anything more than I requested. Then he called Neil and the two of them set everything up for me. For once in my life, at the time I needed it most, I was taken care of and did not have to worry. The first time I spoke with Neil we only chatted briefly. I instantly knew he was truly compassionate, genuinely cared and was concerned about me. He explained everything in detail and was patient when he had to repeat himself several times. Not that it was difficult to understand, I just could not get it together. April sent me an email with the paperwork attached. I was so distraught that I could not keep my concentration for more than a couple of minutes so was anxious to open. I clicked to find three numbered steps. Very easy. The attachments are going to be so difficult I thought. Nope! To my complete surprise, they had made the paperwork thorough AND easy enough to fill out in just a few minutes. I was elated! My anxiety subsided. Upon completion, I simply took photos and sent them back to April. Only one other document and a proofread of the certificate followed and that was that. I had a few family issues and Neil went above and beyond with his support and professional advice. In addition, they had a full house preparing for a service the day I went to pick mama up. My little dog and I had arrived early and had not called so they were not expecting us. We waited outside for two minutes max before April greeted us with a smile that lit up the room and welcomed us inside. She was so sweet and patient and great with my little dog. I signed one form and, as promised, was not pressured to do more. April gave me a big hug and we were on our way. Neil later called to apologize for not being able to see me. I told him not to worry, it was my fault and we had a nice chat. Neil and April somehow manage to provide both impeccable customer service and a level of sincerity I had never experienced. In the saddest, most stressful times of one's life. They took care of me and my mama when we needed it the most. I also know I can reach back out to them if I need support. Their response time is uncanny as well! Thank you so very much!! For those searching for the perfect place to say goodbye to a loved one...You have found it. Cat Ross 07/27/2023 Asheville, NC