My father passed away on December 28, 2025. My parents had planned ahead and prepaid for all of their cemetery arrangements years earlier, so we believed everything would be handled with dignity and care. Before the funeral, we even met with staff to reconfirm every detail. It made no difference. Our graveside service was scheduled for December 31, 2025. When our funeral procession arrived at the cemetery, we found the burial site completely unprepared. The grave had been opened, a piece of artificial grass had been laid over uneven ground, and chairs had been set out--but the area was so uneven that our pastor nearly fell simply trying to walk to the graveside, and several of our elderly family members struggled just to stand and walk safely. The conditions were so unacceptable that the graveside service could not be held at all. Instead, we had to leave my father's casket beside the open grave while the funeral home assured us they would remain and make sure he was finally laid to rest properly. Walking away from our father without being able to say our final goodbye at his graveside is something our family can never get back. Unfortunately, that was only the beginning. Today is August 3, 2026--more than seven months later. After countless phone calls, the headstone has finally been installed, but the engraved brass plate is still missing. For months, there wasn't even a temporary marker to indicate my father was buried there. Imagine visiting your loved one's grave and seeing nothing to identify that they are even there. During these seven months, my mother and I have repeatedly contacted staff. I have spoken with Rudy. My mother has spoken with Taylor. Every conversation has ended with some version of: *"We're looking into it."* *"Thank you for your patience."* Patience eventually runs out. I warned Rudy that if this wasn't resolved by July, I would escalate the matter. Today I was given the name of Wendy, who is apparently above both Rudy and Taylor. I specifically requested a phone call that same day. Once again... No phone call. No update. No accountability. This is not about a delayed package or a missed appointment. This is someone's final resting place. Families are grieving. They should never have to spend months chasing a cemetery to complete work that was prepaid years in advance. The saddest part is knowing that when my mother's time comes, she will be buried beside my father, and I will once again have to deal with this company. That thought brings me no comfort whatsoever. If I could move my father to a cemetery where dignity, professionalism, communication, and compassion actually exist, I would. Based on our experience, Alamance Memorial Park repeatedly failed to provide the professionalism, communication, and dignity that families deserve. We prepaid these arrangements years in advance so that my mother would not have to worry about them during one of the worst times of her life. Instead, she and I have spent more than seven months making phone call after phone call, only to receive excuses instead of results. If you are considering Alamance Memorial Park for yourself or a loved one, I strongly encourage you to look elsewhere. End-of-life services should provide families with peace during one of the hardest moments of their lives. read more

WOW. -Mother in law buried in wrong plot and had to be moved -Arrived for uncle's service to find grave had not even been dug -Chapel looks like a low-rent Moose lodge with cheap wood paneling. They have since installed pews, but on our first experience there they had not provided adequate seating for what surely must be a familiar older-folk audience; 15 minutes into the service workmen came banging in with folding chairs covered with dirt and mud -WE DO NOT LIVE THERE. Set aside the whole day to take care of the usual funeral-related business but even though we had prepaid arrangements to bury one parent next to the other (buried there years ago) Alamance Memorial Park REFUSED to see us that day and insisted we return the next day. They could not comprehend, and did not care, that WE DO NOT LIVE THERE. We made the 90 minute return trip in the middle of the day for a 15 minute meeting that could have been handled by email. Demanding that we make the return trip was thoughtless, inconsiderate, and disruptive as WE DO NOT LIVE THERE. Fortunately this is the LAST family member with prearranged services there so we never have to deal with Alamance Memorial Park again. read more

Tina P. From McLeansville, NC. Said it all for me. We to recently worked with Rudy Rivera for a burial and he was great! Very attentive, answered all our questions, was very patient and took his time explaining everything. Rudy was very professional, respectful, and compassionate as we navigated through the burial arrangements. We couldn't have asked for a better experience during such a difficult time. Rudy is super nice guy and definitely an asset to Alamance Memorial Park in Burlington, NC. Mike C. from Burlington, NC. read more

We recently worked with Rudy Rivera for a burial and he was great! Very attentive, answered all our questions, was very patient and took his time explaining everything. Rudy was very professional, respectful, and compassionate as we navigated through the burial arrangements. We couldn't have asked for a better experience during such a difficult time. Rudy is super nice guy and definitely an asset to Alamance Memorial Park in Burlington, NC. read more

Even after sending my details to the email address you asked, I have heard nothing from your company and as far as I know, nothing has been done. The headstone arrived weeks ago and has not been installed Very dissatisfied and unhappy read more

My father was buried at Alamance Memorial Park on January 26, 2022. His marker has yet to be placed and after visiting this weekend from out of town, this is what I found. You should be ashamed for allowing your grounds people to disrespect the dead in this manner. We paid over $15k and this is the kind of treatment my father gets. I came back the next day and tried to fix the utter mess I found. My mother has also called MULTIPLE times to see when his marker will be placed. She was told that it had arrived and you would "get to it" as soon as you could. That was over two weeks ago. Shame on you for running such a disgraceful organization. My next step will be the BBB and social media. People deserve better!!!! read more

See all

We went to visit my parent's graves on Sunday, September 13, 2020. First time in a year because we live in Florida. The sidewalk was in terrible condition! Someone is going to get killed on it. I see photos and have been told by a cousin it has been this way for months. We pay for perpetual care. Are they trying to drum up business by having someone fall and get killed? read more

I would love nothing more to give this cemetery a top notched rating as my whole family have been laid to rest here. However, I sadly struggled to give it even two stars!! The facilities are in dire need of repair which is quite evident from the broken pavement at the front entrance, busted sidewalks, and pot holes throughout the facility. However, that is small in comparison to the management team. These people have absolutely no compassion for the families who have loss their loved ones. They have stripped the graves of all solar lights that are not even on the grass but contained to the head marker and simply threw them in their dumpsters without giving the family's notification. They allow their landscaping crew to mow over the head marker which have actually damaged them and knock over the secured vases, destroying the flowers and often damaging the vase. (Yes, I have a video of this) This is nothing more than vandalism!! A family member recently passed and was buried in the new section in the rear of the cemetery. The man was 76 years old and most of the family and friends who attended the funeral were in their 70s and 80s. The cemetery director would not allow cars down the graveled drive that led to the gravesite. Instead, those paying their respect had to walk 50 to 60 yards down the graveled drive to the burial site!!! Many were very unstable in their gate but was offered no assistance. Unfortunately, it is very obvious that this is truly a "business" that is only out to make the fast buck off of those experiencing the saddest moments of their lives!! Where is the compassion? Where is mission to provide a proper and well maintained resting place? Where is personal touch that this cemetery use to have and appreciate? Obviously something has drastically changed in the last two years as evident by the reviews. Two years ago the reviews were excellent but have hit rock bottom... is this a reflection of change of owners/ management... I would dare say yes!!! read more

See all

The service I have received at this business is horrific. My husband passed away over three years ago. We had planned our funerals several years prior. They are great at selling, but horrible at servicing after the event. I had a terrible time after the funeral. Well, all those employees left or were fired. (Their turnover is very bad.) Recently, I have been trying to get them to repair a problem at the grave. That was in June, 2018. Checked back in August and not repaired. Manager said she would take care of it and call me. Never heard from anyone. Called today at the end of August. Ellen said she would "own it" and call me back. I will be waiting.......... read more

I have several family members buried here, 4 family members in the mausoleum and 6 additional plots. First week of April 2019, I found that a bud vase was missing from one of the niches in the mausoleum. I went into the office, spoke with someone and assured it would be found and/or corrected. Today is June 18, 2019 - I have spoken with at least 3 additional people since - all of whom said the right thing: I will own this, I will contact you back by the date or that date - nothing has happened. The last person said that I could file a homeowner insurance claim for the missing bud vase but there would be a cost associated with the replacement. The 4 bud vases I purchased originally cost $500 each - and they are little plastic things anyway. Since I didn't lose the vase or knock it down or get rid of it, why do I have to pay AGAIN for the replacement? I am seething about this and deciding how far I should take this to obtain a resolution. I guess this is why my mom (who is deceased and in the mausoleum) said she DIDN'T want to be here! This breaks my heart actually because this should be a peaceful final resting place and it is not! If this system would allow 0 stars, that's what I would choose. VW read more

Our son passed away 7 weeks ago. In planning his services, we met with the ladies at Alamance Memorial Park. We went through all the details for his service. We were then told by the manager that, as a service to the family, the cemetery would pay the postage on any thank you cards we sent, we could just drop them by the office. After questioning looks from my family members, we were assured that nothing would be done with the addresses, it was just a service that they liked to provide to the grieving families. Fast forward 7 weeks later, several of our friends and family members have received solicitation letters in memory of our son. The letter reads like the family has given the permission to send "In Loving Memory" letters - we DID NOT!! Nor, would I have.....the cemetery took the names and addresses off our thank you cards and proceeded to send letters in memory of our son and then solicite our friends and family for the profit of the cemetery. We have contacted an attorney to see if this is anything more than just poor taste on the part of the cemetery. We are beyond frustrated and mad about this situation and feel like the memory of our son has been used for the gain of the cemetery. If we did not have so many family members buried here, I would never set foot there again. read more

I visit this cemetery weekly to see my brother, whom passed away 3 years ago. Ive always enjoyed my visits with Charles, that is until here within the last month or so. I hate to be a bother, These past few weeks I've seen the grounds keepers acting erratic, chasing cars, driving over graves nearly hitting the cars, and I wasn't going to say anything, but I just cannot believe what I witnessed a few weeks ago. Im not sure how to explain this, but I saw one of the grounds keepers riding in one of those large tractors driving through the cemetery, and it looked to me as if he was chasing a car, he was very close and I don't understand why the grounds keeper would be doing these things. The cemetery is meant to be a place of respect. However that is not what I witnessed being demonstrated by this person. I hope something is done about this issue. It is completely unacceptable and I fear that they may run me off the road with actions like this! read more