The head of the crew who quoted the job wanted to drive the truck to visit his parents. His quote…read morewas thousands of dollars more. When he and his crew arrived to load, they placed things in the truck without padding and without securing them with straps. We had to go in and place padding around furniture and secure, delicate items with straps. It was a nightmare. When the truck arrived at the destination, the Two Men And A Truck company who were unloading, opened the back and said what? Did the Packers hate them? They had placed very heavy items in the wrong order and had not put nearly enough protective blankets on things in spite of our best efforts to mitigate this. We lost pieces of furniture and it was all because this head loader didn't get a paid vacation to visit his parents.

Avoid Two Men and a Truck in Burlington, VT: use literally any other mover. They do not meet the…read morestandards of other Two Men and a Truck locations, and they cost me over $7,000 in damaged furniture, lost equipment, and doubled shipping costs because they packed the truck so poorly. It cost them over $2,000 to load a 2-bedroom house. The team that unloaded it in Minnesota - just $400. I've used Two Men and a Truck in Philadelphia with great results, nothing broken, kind and efficient, so when I needed to move to MN, I called the Burlington location. After being quoted around $20,000 for a full-service move, the manager suggested I save money by having them load a U-Pack truck instead. With U-Pack, you pay by the foot, so efficient vertical packing is critical. I estimated 13 feet, expecting to go slightly over. U-Pack assured me that with professional movers, I should come in close to the estimate. Instead, the Burlington crew packed everything flat, with no stacking--using 26 feet, double my estimate. Compare my photos to the ones in their own advertising. It's not even close. When the U-Pack driver arrived, he told me it was the worst packing job he had ever seen and asked if I had done it myself. He warned me that with nothing secured, my furniture would likely be destroyed in transit. The Two Men and a Truck team I hired to unload in Minnesota said the exact same thing--and told me repeatedly how sorry and ashamed they were that another Two Men and a Truck franchise had done this. To make it worse, the Burlington crew refused to load my elliptical (over $3,000), claiming the ramp wasn't safe after trying to lift it with straps. I had told them upfront it was heavy. They left it on my back patio with no way for me to move it back inside, hire another mover on no notice, or get it to storage. I sold it on Facebook for $180 just to unload it. Two older guys picked it up days later and loaded it onto a trailer in minutes, no trouble at all. The U-Pack driver's warning was right. When the truck was unloaded: * Dining chairs thrown in uncovered, completely scratched * Credenza with broken legs * Bookshelf with broken legs * Dresser mirror badly scratched from poor wrapping * Multiple boxes crushed by unsecured furniture, contents broken I called Mike at the Burlington location. He refunded part of the cost because the crew had also overcharged me--but when I told him what the U-Pack driver said, he brushed it off as the driver "covering himself" and insisted that since nothing was broken when it went in the truck, any damage was the driver's fault. That logic is absurd. If I set a coffee on the dashboard and it flies into my lap on the first turn, that's not the driver's fault--that's mine for putting it there unsecured. All in: roughly $7,000 lost between extra shipping, the abandoned elliptical, and damaged furniture. I've had excellent experiences with Two Men and a Truck in Rochester, MN, and Philadelphia. This is a Burlington-specific problem with zero accountability for their errors. Shop around. Do not use this location. You'll overcharge, lose furniture, and pay double for your U-Pack truck. Photos of the truck, the damage, and the abandoned elliptical are attached.