My therapist, Cynthia, and my Doctor, Ijeoma Njoku are both amazing. Best hands down.read more

I have never written a review before, but this situation has brought me to tears, and I think…read morepeople need to be warned about this company. This review is not about my provider. She was great. She no longer works with/for Harmony Bay, either by choice or because she was let go. Either way, I was disappointed to see her go, and I chose not to see a different provider, largely because the cost was starting to become too much after my financial situation changed. My issue comes from their atrocious billing practices. When I first started receiving care, I realized I was not getting bills, and I discovered that my insurance was not accepting claims because of the way my sessions were being coded (according to my insurance company). After fighting with my insurance, my appointments were finally accepted and all processed at once, which resulted in a large balance that I could not pay all at once. Part of the issue was also that each session ended up costing more than I originally expected. I paid as much as I could each month, but the balance started stacking up. Maybe I should have stopped seeing my provider earlier, but I was seeing her because I needed the help and did not feel ready to stop yet. Once I stopped having active appointments, I set up a payment plan to take care of my balance while paying what I could afford each month. At the end of April, I received a voicemails from Harmony Bay asking if I would like to increase my payments. I read the transcript and moved on without calling back because I did not want to increase them. I never received any other communication about this, so I was very surprised when I received an email stating that I had been charged $90 today. I looked into it further and discovered that I had also been charged $125 yesterday and $160 a couple of weeks before that. I now have to come up with an unexpected extra $350 this month, which I cannot afford. They offered to refund the $90 charge from today, but I told them I would deal with it myself, mostly because I was starting to tear up and did not want to burst into tears with a stranger on the phone. It is completely unacceptable to charge a person's card for multiple $100+ payments that they did not consent to. An unexpected $350 charge in one month is a lot of money for someone to come up with out of the blue. I'm just so frustrated and upset with this situation.