I was so proud seeing Lowe's seeing lowe"s decide to locator in Athens wher I AS A CITY COUNCILMAN gave all the support to as I COULD. THIS WEEK AND LAST WEEK i WAS SO DISAPOINTED TO trying to get get someonew to help me with flooring choices and all the thigs with changing from carpet to hardwood .. no help with finding the rright material, no help with shoe molding, no help with transirion piece you need at door ways.... no one even showed up after me ask twice for help... is this where we now are with our biggest box store...I HAD TO GO TO MADISON t get the help i needed.... shame on our Lowes for this type of service....Harold Wales.... read more

Wow, this Lowe's is not getting much love here and that's not been my experience at all! Most recently we bought some paint here for our kitchen remodel. I can't recall two people [one male, one female] absolutely killing it in terms of business and organization. There must have been 14 paint-wanters hedging in on these two, and they didn't break stride over it. They did call in for some paint reinforcement - which did arrive. The lady helping us was knowledgeable, kind and on point in terms of what time [10 minutes] our paint would be ready. I enjoy a good Lowe's browse, and was able to do just that while awaiting the paint. The only glitch we had was at check out. They only have self-serve/self-scanning check outs, if I recall correctly. The first one didn't work, so we hopped over to the second one which did. Other than that, no problems at all anytime I have used this Lowe's. read more

Lowe's Home Improvement - Row of lights - Hardware Stores Near Me - Athens, Alabama

I enjoy going to this Lowe's sometimes because it is the road less traveled. It is not congested like the other ones around. I can only think of two downsides: many times they do not have the inventory that some of the other stores might have, and they have native wildlife. There are birds living inside Lowe's, and if you spend too much time there, you may want to purchase an umbrella to avoid getting pooped on. Seriously--two dozen birds at least. read more

Lowe's Home Improvement - Somebody wanted a torch refill...and they left a core exchange. - Hardware Stores Near Me - Athens, Alabama

Ordered 2 mowers from them. First mower came with no key. Then that mower didn't start. Took over we a week to get them to come get the junk. They didn't complete the return until I said something. 2weeks later....Meaning they held my money hostage.The day they picked it up they sent two guys out who didn't speak English or Spanish. Ordered a second mower and they keep changing the delivery date on delivery. I'll never make the mistake of shopping there again. I will tell everyone I work with and my family. Thanks for letting me down twice. Do better for people!! read more

You can't get to a human on the phone to ask a question about a product. We're trying to buy a refrigerator and can't get to anyone to deal with. We bought a stove a few months ago and they ran in, set it in and took off, left NO instruction manual, nothing, acted like they had no idea about anything, they just deliver. Headed to Home Depot to see if they are any better. read more

We had a beautiful, new dryer delivered which had a dent in along the back. After making sure the heating element worked, the kind delivery men sent photos to the Athens/Madison store manager, Chad Peed. He took my call with grace, and helped make sure we were treated fairly with the damaged item. Greatly appreciated the extra mile. read more

Lowe's Home Improvement - Samsung Champagne SmartThings Dryer and Washing Machine - Hardware Stores Near Me - Athens, Alabama

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I shopped for 45 minutes getting various item totalling over $100 just to find no checkout lines with a human when I was ready to go. So I leave my shit on the nearest spot and left. Come on there were 30 workers in the store and 0 checking people out read more

This is a good store with nice employees and once you hunt them down they are willing to help. The main problem is it is hard to find them. Being the only large scale home improvement store in the area, they are always busy so I am sure that contributes. I appreciate that they have a good selection and most of what I need when I go in and they are willing to help find it if they don't. Most things are a good value and they have decent seasonal sales. read more

Save yourself the trouble and drive to the Decatur location. From wrong cabinets in boxes I've purchased, to absolutely trashed countertops waiting for me from online pick up-today was the last straw. I could have went to the paint department and waited for them to mix up my paint and been out of their faster than waiting at online pick up today. They couldn't even be bothered to acknowledge my existence. DO NOT come here if you use a wheelchair. They do not charge their carts and leave you stranded in the store when they die. this place is a literal shit show. read more

COUGHING SHOPPER - NO MASK! On Thursday morning early, I went to Lowe's in Athens for ant baits which are located against the wall near the garden center. I heard a woman coughing loudly near me and I turned and saw that she was about ten feet from me looking at Christmas trees. NOT COVERING HER MOUTH. LOTS OF COUGHING AND NO MASK! She was accompanied by an older woman and a toddler in a shopping cart. The older woman did not have a mask, either. I complained to the associate and he told me to go to the service desk. I complained about this woman spewing germs all over the place. Her reply: "We can't ask her to leave." This is COUNTER to their store policy. Therefore, I will NOT shop here again until after the pandemic because they are putting others in danger. Their mask policy from Lowe's website is below. Not enforced: "MOORESVILLE, N.C., July 17, 2020 /PRNewswire/ -- Lowe's Companies, Inc. (NYSE: LOW) today announced it is adopting a nationwide standard for all customers to wear masks or face coverings when shopping in U.S. stores effective July 20. Lowe's will offer free masks at the customer service desk of every store for customers who need them, while supplies last." read more

I've always loved Lowes the employees are very nice & helpful. Every time I go in there to get what I'm looking for, I always come out with it & a lot more. If your looking for home repair supplies, appliances, painting supplies & paint, plus plants, tools & so much more. Go to Lowes they will help you with what you need & more. Have a Blessed day read more

Ladies and Gentlemen of the Athens Location,or more specific Managers/Supervisors. I'm not here to complain about Lowes. Nor the staffing crisis we are ALL in. But more about taking care of the people who are taking care of you. It is your responsibility to treat them with respect and dignity. If you don't take care of these people, you'll soon find yourself without a job. Business will close. Plain and simple. Texting employees letting them know not to text you!?? I'm confused. Come on! Not setting an example (do as I say, not as I do). Leaders need to be role models, not hypocrites. Continuously scheduling employees against their availability, week after week will only cause them to quit. Some of these kids are in college. He or she shouldn't have to remind you every week. The most important part of a managers job is to build your team. Empower them. Build them up. Stop power tripping, get the chip off your shoulder and salvage people. Lastly, don't tell your employees about the medication your on! Don't use your condition as to why you lash out. This is why it's called "personal, private." Keep it that way. I'm not going to name the particular supervisor, you know who you are. Whatever the obstacles are you need to get them removed. Please correct this. I. don't want to go to the General Manager and or Human Resources. But if I need to, I will. I write this unapologetically and with respect. read more

I should have know better than to use this Lowe's after they had to write me a $20,000 check last year after they pushes a refrigerator across my real wood floors and scratched them beyond repair. We went and picked out a storm door with dog door built in. Paid for someone to come look at our door and give us an estimate to install it through Lowe's. And was told someone would call within 48 hours to come to our house. It even says it in the paperwork Lowe's gave us. It's now been almost 2 weeks and no one has called. Every time my husband or I call we get transferred multiple times and then hung up on while on hold. Now all I want is a refund because they obviously lied about being able to have someone install the door for us. But no one answers the phone. I will never use them again for anything. I guess I will have to go in person and find a manager. This Lowe's also only has 1 register open on Saturday's while tons of employees stand around talking to each other. read more

We bought a couple of oriental lilies in April in Lowe's and it was said on a plant tag it needs full sun 6+ hours and after we planted it on full sun place we found the leaves starting to burn from being on full sun. After talking with other gardeners we learnt from them that this plant is not a full sun plant but in reality a partial sun plant. So the information about the plant being full sun is false. Now we are stuck with the plants that might die and are stunted in the growth. Be careful with buying plants from Lowe's - the labels are not correct. read more

I was in the Athens Alabama store on Thursday June 16. When I was in the garden center trying to get potting soil which is quite heavy, instead of offering to help me lift it into the shopping cart, the employee who was driving a moving machine of some sort beeped the horn at me several times for me to get out of the way. His moving machine was empty. Later, in the lighting department, I was looking to replace globes for a fixture. There were two people in the department who had red vests on. Neither of them acknowledged my presence or offerEd any help. The globes that I wanted were too far back in the bin for me to reach. I had to get a webster and "fish" them out while the employees visited. This activity is common in this store. read more

Online pickup order. I walked into the pickup door, and was directed to the pickup lockers. Scanned the barcode, picked up my light and was done. Easy and fast. Thank you! read more

David in the plumbing department and John in the flooring department are both outstanding. Super knowledgeable and helpful!!

So I needed a couple of fuses for my watering sprinkler system. I have a large cylinder fuse and a small one. The larger I found but needed help with the small one. There was a young man with a red Lowe's vest I asked "can you help me?" He says yes then an older gentleman with red Lowe's vest pushing a "lift" said "excuse me"(very politely) and the two walked off. Another her red vested Lowe's worker was passing by and I asked again"can you please help me?" He looked at what I needed help with, we go to where the fuses are and he picks up a package and says "This is it" I said "it is the correct size but the information on it is wrong" without even looking at the fuse I had other than its size he says "(well that's all we have") then walks off. He didn't look at it or made any suggestions literally nothing. Sadly this seems to be an ongoing trend when ever I need help there. read more

Lowes Athens AL - called the store several times trying to get someone on the phone. Good Luck! bought whole house install on windows and need some replacement parts. No one would answer the phone. Finally got Janice at customer service. After calling me honey and sweetie several times (demeaning) she said oh here's the department manager right here. the phone rang and rang again until it timed out and bounced back to Janice. No thank you for your "not customer service". REALLY! read more

Went in to purchase a nail-gun specifically for laying hardwood flooring. Once my brother and I picked out the gun we wanted we looked around but could not see any other models but the floor model, so we went to ask the floor salesman but he was no where to be found and we had to track him down. After talking to him for a minute he told us that there was only one of the guns left in the store and it was the display model. He also mentioned that they have been sold out of the guns for a month. Once we got to the check out the lady working didn't even ask us if we wanted to add the replacement plan for the tool, she just clicked 'no' and finished up getting us out as fast as possible. Overall, it was not an enjoyable experience. read more

thank you mr.ron and alton for helping me with my dog kennel. great worker and is professional. would highly reccomend these too and the lowe in athens al. read more

My husband and I built a house using Lowe's for the majority of our materials and the service was great. We have spent thousands of dollars at the Lowe's in Athens, Alabama. We have always appreciated their support of veterans and active duty military so when we needed a refrigerator for our business we went to Lowe's. The young man that waited on us was new and was not at all familiar with appliances so he called a department manager over, I think his name was Chris, and he was no help at all. He walked over and the first question he was asked he said he didn't know and then got on the phone. The young man tried his best but he was out of his element. We were there for 45 minutes trying to buy a basic refrigerator. We told out salesman we would be using our military discount and he said great and walked us to the customer service counter to be told Lowe's no longer give military discounts on appliances. I asked when did they stop and she said June 4. At that point we walked out. The next day my husband went to Home Depot in Florence, was out in 15 minutes, better refrigerator, better price Plus a military discount. I guess Lowe's thinks they are the only game in town. I will drive the extra miles to Madison or Florence to Home Depot from now on. read more

Although I purchase things for many department, I still have to brag on the lumber dept. I shop that dept a few times. I never really know what I actually need to complete the job, but an employee named Earnest is always there. He is so nice and very knowledgable. Now every time I go I look for him. I just hope this company knows how much of an assets he is. read more

Started out nice BUT....Ordered french doors for our sunroom and was disappointed that I couldn't have the full glass because we needed a dog door installed. The gentleman in the store was nice and showed us the dog doors available and helped us pick out the right size. (This required my daughter sending me pictures and me talking to the gentleman via phone because I am handicapped) When the french doors showed up, there was no dog door to be installed and the man who originally helped us was no longer there. Now I have no dog door and I can't even see out into my backyard from my chair. They insist that we need to pay for the dog door and having it installed even though we went to all of the trouble of coordinating it. We were having them put in a 6 ft vinyl fence in the back yard, but we told them to forget it We want someone dependable. I can now see why there are so many reviews about good sales people and poor management teams at Lowes. They lost a $7500 fence budget over the principle of a $130 dog door. Very Poor customer service and planning. read more