Shoddy install; store employees are clueless about how to resolve it. NEVER PAY LOWES FOR INSTALLATION. They contract to local meth addicts who take 6 months to do a two day job that I have to pay somebody else to complete. Doors don't even open/close because they don't shave the doors after installing threshold pieces. Nail sticking out of the floor! Iatrogenic damage done the installed hardwood (see pics). Edit: I just did a search of "Ultimate Home Services" the subcontractor Lowes hires to do floor installations. I wish I had done this in advance! Do yourself a favor and read the countless horror stories like mine‍ read more

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Absolutely the worst customer service ever. Managers hide in their office and won't address customer issues. Terrible.

LOWES PROTECTION PLAN IS A SCAM!!!!!Lowe's only cares about money!!! Worst customer service that I have ever experienced, no one cares. I purchased the protection plan with my very expensive GE washer and dryer combo. The dryer started making a loud screeching noise so I put a claim into the protection plan and they scheduled an appointment quickly for the next business day. Sunday night I got a message to reschedule. I called back and no answer. I called two more times that night and again first thing in the morning with no answer or response. I took the day off anyway because it was never rescheduled and waited with no call back and no show. I called customer service and they rescheduled with another company for a few days later. Both times I received emails with appt times dates and confirmation, once again NO SHOW!!!!! I called the manager of the Lowe's where it was purchased to see what they could do to help me........ nothing. Those were the only two incompetent people that they have to use for the protection program. So I asked to have my own tech fix it and they reimburse him. I was told that was fine but they need to get authorization, that took over a WEEK!!!!!! Even though they said two different times that we would have it by the end of the day. We would check with no response and have to call to remind and find out what is going on. It has been almost three weeks and I still do not have a dryer. I have over 20 hours of lost wages while dealing with this as well as my wife's time and I still do not have a dryer. Lowe's is a greedy horrible company who only cares about money and I will never shop there again. I'm tired of these huge companies crapping on the average Joe and getting away with it. There is no excuse for this. read more

Just had the best experience buying a washing machine and dryer here. We had a very small space and all the options were larger than could fit. Ray in the Appliance department was awesome. He was extremely knowledgeable about all things washer and dryers. He searched the online databases until he found the perfect fit. He helped us with the order and setting up the delivery and install. He has earned our loyalty. If we ever need any new Appliance, we are coming to see Ray first. This is one of the few Lowes that we've been to where the staff is consistently friendly and knowledgeable. read more

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I ordered siding three months ago, and opted for the 6 months / no interest option. This job was 2 thousand dollars more than Window Wizzards, but I figured I was better off. Three months have passed, ive made 2 payments on the 6 month no interest plan. I ve called at least 6 or seven times to get an install date, Today I find out its next week still no one has called. No one seems to know what is going on, and, of course, they have my money. Needless to say I would look elsewhere if you need specifics, and people who actually know whats going with your job. Ive been told , pretty much, there is nothing I can do about it. Out of my three price quotes, Lowes was the most expensive. read more

Their selection is good in many departments from plants and garden stuff to bathroom sinks to refrigerators to lamps. I've bought a fair amount of stuff here over the years. Like other big box stores, it is a sprawling big store. Unfortunately, you can wander this large store without finding anyone to help you. And if you ask for help at the service desk, you might find yourself waiting a long time for no one to show up at the place the service desk told you to wait for them. This happened to us twice in one visit before we decided to just leave. I've had several better experiences there. So, maybe the store was understaffed that day, but that's still a problem. because they've been better, I'll give them another try, hoping this was an aberration. read more

Called Lowe's in Bloomsburg saw online they had Brown Shreaded Mulsh 28 bags. Called transferred to Lawn and Garden spoke with employee in department explained I saw 28 bags in their inventory but wanted to be sure because I had an hour drive. Employee acknowledged he knew where i was coming from and said I was smart to call. He placed me on hole to check and I hung up after waiting 22 min with no response. Called back operator asked could I wait she had 1 call before me I said ok. With in minutes was hung up. Called again operator apologized and said there were three lawn & Garden people just walked by she would get one. One of them picked up and asked what I needed waited 12 minutes no response. You can't make this stuff up. read more

/Went in to buy a zero turn mower, 7/23/19. was not offered free delivery or special financing. went to pick it up 7/25/19 was told i picked up already. took hours to verify i never picked it up. now can't get delivery set up. i spent 100000 over the last couple years, but will never again purchase so much as a screw there. read more

I would NEVER recommend this Lowes to anyone. I went there 2 weeks ago and ordered a stove which was supposed to be delivered on the 14th, and it never came!! The sad thing is, that no-one from the delivery department called me to let me know that it was not on the truck to be deliver to that actual Lowes. I called on the 15th and was told that now I would have wait until Friday the 22nd to have it delivered. I am truly disgusted on the way the manger dealt with this...she basically told me that I would need to wait instead of trying to resolve the problem. I think they should have delivered me a stove until mine came in due to this not being my fault. This could not have happened at any worst time of the year...I need to get my baking done for the holidays. I actually started to cry to the seals person on the phone and he really said or did nothing. I will stick to Home Depot!!! read more