Each time is worse than the last. The staff is absolutely useless. I moved to Mt Olive four months ago and was excited to be close to Lowe's. I opened a credit card and am currently in the process of closing it out and driving the extra ten minutes to Home Depot. At least there the associates ask if you need help. This Lowe's you will wait half an hour and complain three times before you can get a propane tank exchanged. They will sell you water they do not have in stock wasting more of your time. Where is the customer service? It's at Home Depot. read more

After instaling a carpet in March 2016, it was repaired twice. Needs to be repaired again, and it's taken months of phone calls, etc. to have anyone respond. The instal company has been changed, and was a no show today. Poor customer service, poor choices of outsourcing repairs. read more

Kudos to Karl in hardware. Time,patience,courtesy and a blessing to your store. We came from NYC needed a few suggestions on hanging something at a camper. Karl tossed out a few ideas and sold us the solution. read more

I switched over from Home Depot to lowes years ago for many reasons but this lowes makes me want to switch back. If you go during the week there is only one register open and the old lady that's usually there on Mondays when I go is rude and miserable everytime. God forbid you have to return something and she has to do her job, your getting her in full b!tch mode. Nobody there knows what's going on or where anything is. They are so lazy that when you ask them where something is they tell you to check aisle " x" and if you already looked there and couldn't find it they tell you they don't have it instead of helping you look for it. Great customer service! read more

The customer service here was awful. They made me stand outside to wait for propane in below freezing temperatures for 15 minutes before I had to go back inside to remind them I was waiting. They said they knew I was waiting, but I needed to be patient. The Blue Rhino propane delivery came while I was there and was appalled at how they treated me as well. He was the only one who tried to help and he doesn't even work there. Pathetic. Never again. read more

We needed a new over the range microwave since ours died. We went to Lowes. We shop at Lowes as opposed to Home Depot because we feel the employees are more helpful at Lowes. Well boy did they prove me wrong today! We purchased the microwave but it had to be special ordered. It was supposed to be delivered to my house today. When it hadn't arrived by 7pm I called the store. I was transferred 4 times and hung up on once. Then, when I finally got to speak with someone who could actually help me, he tells me the microwave was put on pick up, not delivery. Then he tells me I'm going to have to pick it up, there's no way to have it delivered. So first the guy who made the order screwed it up and then they weren't going to fix it and were unfriendly. read more

Do not do any bathroom or kitchen remodels with this store! They took my money on March 3 and I still have an unfinished bathroom as we approach November. Every day I have to call and beg them to come back and finish the job. Nobody seems to care at all. The corporate contact Penny isn't even based in NJ and has done nothing for me. The store manager never called me back. There were tons of mistakes -- a shower door was ordered wrong 3 times! The plan I approved didn't fit in the actual space. I could go on and on. This has been a nightmare. It's a shame because 6 years ago I did a kitchen remodel with this store and it came out beautiful. The store is no longer run the same way, don't be fooled like I was. read more

Very happy with Lowe's! Especially Ryan in the Appliances Dept (thank you so much)! We have had a storm door, a canopy, and a refrigerator all delivered to our home without incident. read more

Walked around for an hour. The one person who helped me only offered to help when my son said something to her. Then she gave me the wrong location for the item I was looking for. When I finally found the item I was looking for - no salespeople were there to help me put the item into my cart. Finally I left without making a purchase. I used to prefer Lowes because their staff was more knowledgeable and helpful but that's no longer the case. read more

Rajon was very helpful with my snow blower purchase. Helped Lowes steal some business from Home Depot and my local HW store

Twice now I've purchased major appliances at the Mt. Olive Lowe's... there won't be a third. First time was a dishwasher... promised a quick delivery since it was apparently in stock... weeks went by no communication and no delivery... I was treated like crap by a woman who worked in that department and I demanded to speak to the store manager... issues never resolved so I cancelled the purchase. Bummer. Now I purchased a new fridge because I needed one desperately and they were the only store with one in stock... but it turned out to be damaged so no go... and was promised one in a week... but the delivery day is now estimated to be 3 weeks out. No apologies... no communication, no accountability. Oh and you will die of old age before any one will offer in store assistance... you need to hunt around for someone who will make sure that you know how much of a favor they are doing you to just do their jobs. read more

Lowes bath department is fantastic. The employees all went above and beyond assisting my husband and I during home shopping trip for a renovation. Becky, Mrs C. all fantastic and so helpful! Thank you read more

Lowes sent an unskilled contractor to my home to install a trex deck. He did a horrible job and refused to return to make it right. Lowes is supposed to send new contractor to fix his work and its been two months of an unsafe deck. They sub work out to On Duty construction, he takes no pride in his work. read more

I recently made a purchase where the item I got was the wrong thing, Joe in the Bath area helped me resolve the matter, even when it seemed like it wouldn't be possible. He was professional and patient with me when I became unhappy with how the situation looked. Thank you Joe! read more

If purchasing appliances, see Joe. He is extremely helpful, goes out of his way to help and follow through. We recently bought a freezer from him and even though it was not an expensive item, he searched other store inventories, had it delivered when we wanted and kept us informed of status. read more

NEVER AGAIN... the behavior and attitude from the young men installing my dishwasher was unprofessional, rude, incompetent, and downright offensive. This was the first purchase of four new appliances in my kitchen, followed by a washer ,dryer, and new hot water heater over the next few months. I will bring my business elsewhere for the rest. I will never use Lowes again for anything needing an install. AND, their system to order the dishwasher and installation service was antiquated. Have been forever loyal to Lowes, and now am just disappointed. read more

bought a washer and had it delivered and installed and taken the old one away. they got here and said they couldn't deliver it because they couldn't get up the road because the lift on the truck scrapped the road. then after calling lowes and the company that lowes (xpo logistic) uses to deliver they came up the road. then i was told they couldn't get the old washer out the door. I told them to turn the washer sideways and it fit right out. then xpo guys told me thhe hose was too short even though there was an extention was there attached to the old hose. then they couldn't attached the new hoses because the connection was rusty then they left without closing the door almost letting the dog out will never buy any thing that I need delivered or assembled or hooked up from lowes or will NEVER have xpo at my house again. read more

This was the worst service I ever received in all my years. I paid cash for a bathroom remodel they were 2 months late from the month they were suppose to start. On 7/5/2017 gutted my only bathroom. 2 days later plumber they subcontracted with showed up late afternoon looked at the job and said I am to old to go into crawl spaces and left as of me writing this review they have sent no one else to do the job. I spend my days calling anyone that will get on the phone with me and still nothing. I have asked for my money for my labor back was suppose to be sent to me with taking 3800 from me for destroying my bathroom. Tues 8/8 still no check no bathroom. I was left with a toilet no shower and no money to hire someone to finish. Please stay away I would hate to see this happen to anyone else. Mary G read more

I went way out of my way to go do Lowe's instead of Home Depot which is closer. I had a cart full of 10ft pvc, metal pipes , a gate , full sized yard tools and stone for a retaining wall. Guess what? they only have self checkout open, so I had to try to balance all this oversized stuff in the bagging area and the checkout kept shutting down say I was removing items. The self checkout assistant basically had to come back after everything I scanned to fix the computer. A great place to buy small stuff that you were planning on self scanning. If you are buying large bulky items go to Home Depot where they have checkers to help you. read more

The customer service is the worst.... Maybe the lady and manager were just having a bad day but they had such attitudes

Will not be using Lowe's anymore! My husband and I have been splitting our business between Lowe's and Home Depot for years as a lot of people do. This time it turned out that Lowe's had a better carpet selection so we went with them, even though they're charging an installation fee and HD is not. What they don't tell you is that NONE of their systems talk so if you're in one Lowe's because it's closer to your current address but need an estimate from the flooring department at a Lowe's closer to the home you just purchased because they only service a 20 mi radius (only 20 mi is ridiculous to begin with but let me not get stuck there) you have to drive all the way to the other Lowe's. Luckily I grabbed the write-up before the flooring associate threw it out and just called the other store. That phone call went fine, but what NO ONE tells you is that they charge $37 to come measure on top of what you're spending. Fine. We went through with the measurements. My husband being handy was with the guy the entire time trying to understand if our calculations would be somewhat near the total they were measuring. Well, the person measuring told me husband the total square footage would be 455 and that we'd receive a call with the estimate in a week. One week passed and no phone call. We waited 3 extra days and then finally called Lowe's ourselves. First the employee, Ed I believe, couldn't find our paperwork so we were on hold for a while. Then once he finally gets back on the phone he says the person wrote up 650 sq ft for a total cost of $1600+. WHERE DID THE EXTRA 200 SQ FT COME FROM? So when my husband proceeded to ask that exact question the response we received was "that's what is written on the paper." So as we continue to ask questions, and telling Ed that this is completely incorrect he decided to catch an attitude and tell us there was no way these measurements were incorrect and that WE must have measured and done our own calculations wrong. So then we ask if the paper is itemized, as in, does it say bedroom 1 x amount of sq ft, bedroom 2, etc. and he says no. The paperwork just has a total number of sq ft with pricing and that there are estimates for 3 bedrooms and 4 bedrooms. Interesting since we ALWAYS wanted 4 bedrooms and never once mentioned only carpeting 3. So as Ed's attitude continued my husband asked if he can speak to the person who actually came to our house and did the measurements. Apparently that was a dumb questions because the response we received was "well that person is a 3rd party contractor, he's not in the store so we can't contact him" So you're telling us that you hire 3rd parties who you NEVER speak to again? So now contractors can over estimate jobs just to get a little extra money in their pocket and Lowe's in going to stand behind that? Ripping customers off is not the way to gain business. Standing behind your products and services, now that would gain some business. Like if you credited me that stupid $37 measurement fee! This experience will be the last we have at Lowe's aside from returning a bunch of items. When did it become ok for employees to speak to customers however they want? Granted some customers are not correct in their attitudes and ways of working but customer service used to mean something, when did that change? I would much rather give a local business my money tan ever use Lowe's for a major project. Home Depot will be receiving our business from now on. Beware if you use Lowe's for an installation. ALWAYS understand the math and do the number yourself ahead of time. There's no telling how many people they've scammed. read more

I went to Lowe's to purchase a sheet of Hardibacker board. I needed to have it scored and snapped to a smaller size that would fit in my car but was told Lowe's does not cut Hardibacker. Funny, because the store was completely empty and the associates were standing around telling jokes to one another. What a waste of time. read more

Second time I have been let down in less than a month at the Flander's Lowe. Doug the store manager doesn't care. He delegates the problem to one of his managers Frank. Frank has a Well, the customer is not valued at this store. THEY TELL YOU. I had David in appliances lie to me. He is selling appliances when he wasn't properly trained. He only stocks appliances and misled me in December. David told me I could not buy two refrigerators on December 24th. He said he would put his name on the appliance and no one would sell it. I came in at 7am on December 26th to purchase 2nd refrigerator and it was sold. The store did not care that David gave me his word the refrigerator would not be sold. It was very upsetting to me and as I went up the manager level Doug. I experienced an attitude from Doug. He doesn't care. He shouldn't be a store manager when he doesn't care what employees commit to and don't deliver . Frank was just as disappointing as a manager not matching the price of the refrigerator that was sold as good will. Frank did a bait and switch with a different refrigertorThe store process is broken. I received a call yesterday for a delivery today at 430. for my home. In the meantime another delivery took place from a purchase at the Lowe's Newton store for an apartment we own. It was smooth and profession.. Well, my home refrigerator was a disaster. Lowe's in Flanders got everything mixed up with my other properties. One refrigerator was going to my home another was going to another piece of property at a later date. Both Refrigerators were purchased on different receipts. Lowes messed up. Frank calls me to tell me the refrigerator is being delivered Monday not Sunday. I didn't ask for Monday I was waiting for Sunday between 430 and 630 pm. Wow, where did Frank come up with Monday. I'm not even home to accept the refrigerator? I reached out to Newton Lowe's to assist me with the problem I was having with Lowe's.. OMG what a difference. Let me tell you I was already calling the 1800 Lowe number crediting the store on behalf of 3 employees from such a positive experience I had at Newton. I believe I spoke to an Ed. The manager cares of the Lowe's reputation. I have dealt with Lowe's in Manahawkin and Newton. I cannot believe the attitude of "we don't value our word or making customers happy when we screw up. Lowes Corporate If you are listening you should see what processes are broken here because two screw ups in less than a month with one customer makes one wonder how many other screw ups that you don't know and the managers don't care read more

So i will make this quick. Im not a frequent shopper at lowes and there are a number of reasons why im an not. First is the fact that your prices and much steeper than home depots but your service is better than theirs. I don't understand why stores cant give customer the full package which is a smile, great product knowledge, and a great price. We don't want you guys to jump through hoops just to do what your suppose to do. I have been doing alot of shopping lately at stores to don't usually shop at to see if they match up to the loyal stores i shop at current.y. Im becoming to be very disappointed. Even though your service beats best buy again was not that great. Your cashier was on the phone most of the time and charged my card twice. Not cool. Prices were to high. Hope you guys start to do better..thank you! read more

Lowes has awful customer service and terrible online shopping. There is no free shipping when there is supposed to be according to their posted terms on a few items I was trying to purchase. Customer Service seems to guess at the answers they give you when something is not right and then no one follows through. They also do not call back in 24 hours when you call the 800 number. The story is long. It started with a nail in my tire in the parking lot. They said "no problem" and " we will submit it to insurance" . In the meanwhile I shopped online. The order was supposed to include free parcel shipping but it was not able to be chosen for free shipping. I thought, no big deal, I will pick it up and drop off the tire claim. They took the claim, but tried to give me a lesser item than the one I purchased and paid for online. I saw the correct item behind the counter and said "there it is" They said NO that is for someone else (but I was standing right there!). Luckily for me, although it took some time during my lunch hour, they found another one in the store and I got it. OK, no big deal yet.... just not a great experience. But on the way home I got a call from Chris and he said they would not be submitting the claim for the tire. Hmmm, I told him how I was sure it happened there, but I guess I was not believed. I told him I would not park in their parking lot anymore (even though I am putting on an edition and just got the vehicle to transport the materials) . That night I wanted to purchase another item to be shipped from Lowes. The same thing happened, although by their stated condition the item completely qualified for free shipping it was not available. I called the 800 number and they told me it was an IT error. BUT they said they would give me %10 percent off the item AND add a $65.00 shipping charge (to an item under $50.00) Really? How does that make financial sense? Now I am upset. I looked online and the item I picked up the day prior during my lunch hour was "fixed" and new buyers were now getting free shipping but this one I wanted now was not yet "fixed". I didn't complete the purchase. I waited. It was not fixed. I emailed and asked about it and they gave me a different story about why the item did not qualify AT ALL for free shipping because it had been a black Friday deal (so was the other one though). In the meanwhile the store manager called about the denied tire claim and I told him about the shipping debacle. He said he would do it but I didn't take him up on it at the moment because I was working and I couldn't place the order. I decided to watch the item and get it when the IT department fixed it (figuring that was the truth and not the other story). 2 days later the item still does not allow parcel shipping. So I called the store to ask them to ship it parcel like I was offered. After three transfers and no one having the authority to do it I gave up. Lowes online shopping is HORRIBLE this season and I will not park in their parking lot because I cannot afford new tires and they don't clean it often enough. I would like to add that my husband had gotten a flat tire after going to Lowes 2 weeks prior to mine but he did not have the indicator light to alert him of it like I did and his was repairable but mine was not. LOWES.... HOME DEPOT HAS A LEG UP ON YOU THIS SHOPPING SEASON. read more