This store is impossible to deal with. Not enough employees on the floor to answer questions or to provide guidance, and no one ever answers the phone - especially in the Appliances Dept. It is so frustrating that it is worth the drive to a distant Lowes, or better to skip Lowes altogether. read more

Drove 40 miles to the Lowes in Hanover because they were the closest home improvement store that sold Railroad Ties for landscaping. After looking at the hundred plus decent railroad ties that were bundled outside I went inside and purchased 3 for $85. When I went back outside to pick up my railroad ties I was only given a choice from one pile that were ones that were in such bad shape that no one else wanted. I picked three of them but they were not in very good condition. I gave it two stars only because the two Lowes employees who helped this 65 year old load the railroad ties on my trailer were exceptional workers read more

Lowe's Home Improvement - Hardware Stores Near Me - Hanover, Pennsylvania

Will at the paint counter has no desire to help. 4 pm Monday 20 people in the whole place. 10 min he get there I have sample of your product shows no desire to match it. Tempted to go next door. 4 thumbs down. Needs to go back for training. read more

I purchased a new Frigidaire Refrigerator from this Lowes and it was delivered on 7/2/2024 - this refriferator was defective and on 7/6/2024 they picked up the defective refrigerator and replaced it with a new one. I had purchased the extended service warranty for 5 years and of course that was on the 1st refrigerator (defective) and lowes will not transfer this service warranty to the new refrigerator that replaces the defective one. I have been working with the store and Lowes Customer Care and Assurant Customer Care and have gotten no results. I have had to provide to them my receipts - proof of delivery, etc. they seem to have absolutely no records. It has been horrible - no people to talk with everything is automated system and each time a new viritual assistant to start back to square 1 again. This 2nd Frigidaire Refrigerator stopped working for me on Oct 14th. this is when I realized they did not transfer the service plan to the new refrigerator. I contacted Fridigaire for service as the 1st year is on them. Now I have been without a refrigerator since 10/14/24 and my appointment for the repair is tomorrow 11/8/2024 and I just received a text and email that they have now rescheduled for 11/22/24. Horrible Customer Service and Lowe's should not be selling a product that does not have Service People available to make the repairs. Lowe's Appliance Mgr. told me that they sell appliances and cannot help me with this probelm. Very disappointed in Lowe's and would not recommend that anyone buy any appliances from them read more

November 2020... buying a refrigerator here was an absolute nightmare! Can't get someone to come out and hang the door right, because apparently they don't have trained staff. And they cannot talk decently to a 93 year old woman trying to get the problem fixed. They looked right at her and said, "Go on line to the help center!" Seriously??? read more

The store was absolutely awful and the only reason for a 2 star review is because of the polite counter worker.

So somebody in my house calls the store up and asks them to hold something since their is only one left and they say sure so I make the drive all the way up to Hanover. I get their about 45 minutes after the call was placed and walk back to the department that was supposed to hold it and am greeted by a man who has no idea what I'm talking about so I looked on the shelf and their it sat. Okay fine I can get over being lied to since at least what I came for was still their and the man seemed friendly enough but what happened next I can't get over. I make my way to the front check out and put the product on the counter and silence... No how are you, no hi, she didn't even look at me it's like she tried her hardest not to acknowledge me at all. She barely mumbles the total it cost. I hand her my money and she then proceeds to screw that up by putting in that I gave her exact change when I didn't. So what do you think she did? Rescan it? Nope she pulls out her cellphone and uses the calculator on it to give me my change then hands me the money and says nothing. If it wasn't for me saying "have a good day" nothing would have been said the whole time. It's not the fact that she didn't say hi or anything that bothered me it's the fact she went out of her way to avoid looking at me and saying anything that made the whole thing just flat out uncomfortable. I have been going to the Lowe's in Westminster, MD for years and never once had an experience the one I had at this location read more

Staff is rude ! no help store is disorganized and dirty ! they are not washing the carts off . No carts available place is lazy ,under staffed. i will not be shopping there . due to not taking enough precautions for their customers. and management is just as bad rude. read more

I went in to Lowe's early this week for more cardboard boxes (moving). I needed regular weight small. I couldn't find any in the two places they have them out. So, being close to paint, I asked the woman there if she could contact someone for me to check for more. She didn't, she walked down the aisle, scanned the code and saw that there were some in the store. Dee then proceeded to walk around the aisles looking at the top shelf for them. I looked also. She found them above the door aisle. Dee then found someone to get them down for me. It is rare to find that kind of service anywhere! Thank you Dee! P.S. I'm not the other Dave E. that reviewed this store. read more

I am a frequent customer, but realized today the Lowe's in Hanover was ripping people off in their floor department. I asked for an estimate on 2 stairwells and a hallway for carpet that was priced at $5.78 sq ft. They quoted me $3700 and called it 5 rooms. Complete scam, I will be notifying local management and corporate offices. This location will scam you on carpeting. read more

I'm in my 60s, and have shopped at Lowes for over 40 years. But last week I was approached and threatened by a contractor after pointing out that the loading zone said no parking. The loading zone was parked up with contractor's trucks and I could not use the loading zone to load sand to put on my driveway. I called the customer service number later that evening, they had Mike, a manager, call me and tell me that they can't or won't stop contractors from parking in the loading zone, and unless the contractor told me his name as he was assaulting me, there was nothing that they could or would do about it. They weren't going to review the security tapes and were not going to ask the Lowes employee that stood and watched the incident about who the assailant was. I am now afraid to shop there, especially at the loading zone end of the building. I am appalled at the lack of concern over the safety of customers. They should actively discourage parking in the loading area, and when an employee sees someone being threatened, and/or otherwise accosted, they should either intervene or use their phones to call management or the police. read more

I purchased a dryer. It was delivered the next day. However, there was a problem with the dryer vent. I called the store manager regarding the problem. The manager was courteous and the problem was resolved rapidly. I highly recommend Lowe's. read more

All happening before 8 A.M. I Work for a small business and we needed mulch for our garden outside. I work as a vendor at the Lowe's and was conversating with a Lowe's employee about what we were doing at our boutique. I planned on purchasing 250 bags of mulch. Well they lost their sale. A man named Mike (A manager in the lawn and garden on the inside of the store) Came over as I was talking and asked me why i was talking to a Lowes employee. I told him that I was having a conversation? Confused on who this man was. He then asked me if i worked there. I said yes. He said are you on the clock? I said no. Not that I needed to explain myself, nor do i work for Lowe's itself. He then told me that it was against their policy for me to talk to a Lowe's employee. So I looked at him very confused and angry at this point. I walked away, and as I'm walking away he says "I'm just letting you know how it is." A very power hungry man, who has no respect for others. read more

I find it amazing that so many local businesses can come to your house to fix something and in the process do the job differently than agreed on, then damage something in the process and not tell you. After a job that was over 4 grand, the wooden stripes did not match, which was bad enough, but then there is the scratched Larson storm door window that was not mentioned. Now I understand why Lowes never ask us if we liked the job. This is yet another job we have had done in Hanover and had something damaged and never had it mentioned. If you are elderly or disabled in Hanover, chances are, you'll be paying more than the job is worth. read more

We had a very interesting experience with the Hanover Pa. Lowes. On Jan 1st of this year Lowes delivered a top of the line Samsung Washer/Drier combo to our home. The delivery and hook-up was done perfectly. After using the Washer for a few loads, my wife, who is petite, found she could not reach the bottom of the wash tub. So I built her a small stool to stand on to remove the laundry from the bottom of the washer tub...still no good. Now she is falling into the drum. We called Samsung. Not their problem, they would not do anything for us, But Lowes DID. Lowes exchanged the Washer/Drier unit for us, and refunded the difference between the larger set and the ones my wife picked out. Now that is customer service....Lowes did not build the product, but they stood behind it when it did not meet our needs. Steve the store manager was very understanding and very helpful. Way to go Lowes!!!! You have customers for life here. read more

called for sump pump and i invested 30 minutes tracking it down to 6 in the hanover lowes .i talked to the department who did not find them and never called me back as planed. poor business !!!!!!!!!!!!!! read more

I went to Hanover PA Lowe's yesterday August 25th with my wife to get some paint. There was a line of people at the paint counter but a customer ahead of us told us there were two associates working and we were actually next in line because the people ahead of us were waiting for their paint. The female employee gave paint to a customer and then walked back to the paint can section and appeared to be 'looking for something' for three minutes or so and then told the male employee that it was time for her break and walked toward the back of the store. The male employee finally finished up with a customer who got five or six quarts of various paints and then walked over to look toward the rear of the store. He then walked over to the store's exit, hesitated in the foyer area between the doors, and then walked out to a car, got in and drove off. It must have been his break time as well. There were still five or six customers standing in line at the time and all were completely ignored and never acknowledged. My wife walked over to 'customer service' and told them what had happened and after relaying what had transpired, the disinterested response was "Ahhh, would you like to talk to a manager?" My wife told her that we will just go up the road to Home Depot and we left. We got in the paint line at 4:05 PM and the guy walked out around 4:30 PM. I spend thousands of dollars at Lowe's each year and it just ended. read more

My husband and I planned to purchase a storm door from Lowes. We did the paperwork on July 3, 2018 and were told that someone would be out on the 5th or 6th to measure for an estimate.The subcontractor came out to do the measuring for the estimate on the 9th(today) and he informed me that the work involved to install our storm door would be to time consuming for him and he was going to pass it along to someone else. I was speechless and puzzled. I looked at the paperwork from Lowe's and I did not see anywhere that it stated that the subcontractor could "pass" on a job that he felt was not to his liking. Of course, I would understand if a subcontractor did not feel comfortable doing a job that he could not do well but this WAS NOT THE CASE. I called Lowe's and explained the situation and was informed that the contractor had brought in the paperwork and asked for it to be reassigned because it would take more than an hour and that they would have someone out in a few days to do another measurement for the estimate. I was shocked! When I asked the Assistant Manager, Justin, if the next subcontractor could feel that the job would be time consuming and pawn it off on someone else would they assign another, he just told me it was his best guy. The art of the non-answer. WOW! I spoke with the Lowe's corporate office and I told them that they need to have some type of disclosure informing customers that subcontractors can decide not to do the work based on certain criteria. In the end, Lowe's like many large companies continue to count their millions and really don't care about the customer service fails associated with a few customers. I asked for and will be getting my $35 for the estimate back. I will go elsewhere to get a storm door. It's the principle behind the situation. read more