We had Pella windows installed in our home. An 11k project. Lowes managed to mess up SO MANY things it was unbelievable. The installers (outside sourced by Lowes) did a great job. Lowes is the problem! First, the Lowes delivery guy dropped the windows off lying flat on a pallet. This caused the 2 bottom windows to separate from their seal. The installer noted that and called Lowes before he left to tell Lowes and to order the replacements. 3 weeks later, when we heard nothing, we checked in and Lowes hadn't even ordered them - oh - and NO expedited orders are available...? Ok, so then when they finally did come in we let the installer look at two other windows that weren't closing properly and he agreed they were defective. This time Lowes did order them - BUT - only ordered 1 (it was 2 windows the same size). I confirmed with the Lowes rep that it is TWO windows and they confirmed - WELL - they only ordered ONE. We found this out when the installer went to pickup the windows. This time they ordered them about 1 week later. Finally, everything was installed within a year time frame (we had asked to not have installation during the winter). We had been discussing compensation for this disaster and they were noting it, seemed to agree, etc. Hmmm...no notations of this when the project was finished. They acted surprised and then offered $70.....$70!!! REALLY!! What an insult - we told them to keep it. We do (DID) a lot of business with Lowes as we have 2 rental properties not to mention projects on our own home. BYE BYE LOWES, hello Home Depot or Mernards!! read more

I was wrong and sincerely apologize to Lowe's for overreacting and leaving such a poor review. The Ring doorbells I researched were different models. My thanks to Marilyn Morgan, Executive Customer Relations Case Manager, for her patience and kindness in dealing with me. read more

Lowe's Home Improvement - Today's search for Ring doorbells showing Lowe's regular price. I bought at 40% off, same as regular price of other retailers. - Hardware Stores Near Me - Monett, Missouri

My experience was so positive at this location that I really thought that I was on candid camera. First, the store was immaculately clean. I've never seen anything like it. The displays were gorgeous it is as if a commercial had just been shot at this location. I had to drive from an hour away to pick up a specific door that no other Lowes had. I had to bring both kids in the car on a Saturday morning and I was really not looking forward to the experience since I had to get other items that were extremely heavy and I wasn't sure at how everything was going to work out. I was immediately helped by a representative who personally took me to get my items and loaded everything on my cart so I didn't have to worry about it. Pick up at customer service went great and I was amazed at how fast I was in and out of the store. My experience could not have gone any better -this was a home run World Series fantastic 10 stars fabulous experience. read more

Lowe's Home Improvement - Hardware Stores Near Me - Monett, Missouri

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We ordered hardwood floors that were supposed to be delivered 10/8/2025. We received a text confirmation the day of. They never showed up and we never got a call or text. We called Thursday to customer service and they said it would have to come the following Wednesday which did not work, as we had an installer scheduled. They refused us a manager. So we called the local store in Springfield. They were very helpful. After about 6 calls, they said our wood would be delivered today (10/9). We got another text confirmation for delivery. Again they were a no call no show. The hardwood finally arrived Friday morning 10/10 and was not covered. It was raining so it was ruined. We adjusted our schedules several times for nothing. We are now waiting on a refund and will order somewhere else read more

I made a purchase on February 21st (Today is March 7th) At Lowe's in Monett Missouri with my Lowe's charge, then immediately paid off the charge with my bank card. Silly, I know. All that for a 5 percent discount. Well... I then found the items for almost half the price at Walmart so one hour later returned the items to Lowe's. Long story short. I never received any refund. The store says it is the Lowe's charge companies fault, and the Lowe's charge company says it is the stores fault. Neither will issue a refund. They even apologized for what they think was a "glitch in the system." Customer service is dusty relic of the past. I have all receipts for proof, but it doesn't matter to Lowe's. I guess it is only $40 stolen so I shouldn't care? Did I mention I have receipts for the transactions AND THEY DON'T CARE. The items have been returned and the money has been taken from my bank account! I likely will not return to this store again. I'll drive to Joplin for alternatives. I find it strange when managers say they believe you (how could they not with actual receipts in hand?) but there is nothing they can do. Times are quickly changing. read more

Terrible customer service, had to get corporate involved in order to get what we paid for, all the way up to management at this store are completely worthless at customer service, STAY AWAY! Wouldn't buy a screw from Lowes anymore, GO ANYWHERE ELSE! read more

Lowes has been our go to since purchasing an old house needing lots of improvements but lately everything we have purchased has been a been a bad experience. Needed a new stove fast so purchased one in stock at Lowes at delivery the following week. The stove was all beat up upon delivery and had to be sent back. No longer in stock so we had to purchase another, They did make good on that. In early May we ordered carpet to be installed. Between switching installers twice it was scheduled a month and a half later, today June 20th. Installers went to pick up the carpet and it was so hopelessly damaged with holes and gouges that it could not be installed. now we have to start all over. Probably another month and a half to reorder carpet and reschedule install. Meanwhile all the furniture has been moved to other rooms in the house making them unusable. The place is going downhill and we need to find another source for the rest of our remodel. Nearest place is now Home Depot or Menards 45 minutes away. It is a shame that you can no longer trust a brand like Lowes anymore! read more

This review is for the lowes store on general. Which I love! This is why, I am constantly buying items which I often end up taking back since I seem to like changing my mind. In this day, it seems like it's just an ordeal with returns. Stores will gladly take our money but sure hate giving it back. Even when places do take items back they indirectly seem to always make you feel like a criminal. Anyway, not lowes, no receipt, no problem. They just search my credit card and bam! Your done, no questions asked and often with a smile. Good job lowes, keep it up. read more