I purchased carpeting from Lowes in Visalia. They use Keller Flooring. I am over the moon. The installers- Arsenio and Lopez, were without a doubt the best flooring professionals I have ever met. They arrived on the dot and went to work. A job that was scheduled for 2 full days was finished in a day! Professional, neat, conscientious and pleasant. Ten stars! read more

After 25+ years of being a loyal customer and spending way over $10,000 at Lowe's they cancelled our credit card due to missing one $24.00 payment, accidentally overlooked due to health reasons, paid in full the next month. The customer service person for card said that nothing could be done due to the missed $24.00 payment. Despicable after so many years of shopping at your stores as a General Contractor. Will not be shopping at Lowes going forward taking our business to Home Depot. read more

Purchased a refrigerator/freezer. Returned it, May 21, due to freezer stopped making ice. Purchased using Lowe's CC and a $1100 rebate card. Because Lowe's outsourced the CC and rebate cards, I had to wait. Not happy about it and the Asst Manager was uncaring about my dilemma. The associate was very helpful and did all she could. She was actually very apologetic whereas the asst manager, Brian, was dismissive and had an attitude. He walked away to let the associate take care of the issue. Today is the start of the fourth week and the rebate card has still not arrived. I had to speak with Asst Manager, Brian, about the matter. He was condescending, not understanding or sympathetic to my situation. Actually gave me three different answers to address my problem. After the secomd answer I said that it was different than the first response. He gave a third different response. I called him out again and said that's a different response, which one is it. He raised his tone with me. I told him to stop I was not to be talked with like that in a raised voice condescending manner. I asked to speak with his manager or someone above him. He said she was not in today. I asked when she would be in. He said Monday. I asked for her name. He hesitated. I asked again. Allison is her name. Terrible customer service from the asst manager. I feel sorry for the associates who work under him read more

Went here for the first time because it was closer to us than Home Depot. It very much like Home Depot except it had more variety (home decor, appliances) Prices were very similar to Home Depot. We used the self checkout, however, service here is great too. I would definitely come back here for their nursery as it was a little bigger and had more variety than Home Depot and I would definitely be coming here for their rugs, again, more variety. If you're not seeing what you like at Home Depot, I suggest come here for all your home Reno and home decor needs ! read more

Lowe's Home Improvement - Nursery - Home & Garden Near Me - Visalia, California

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Steve Mullins, a service representative of Lowe's on Mooney Blvd in Visalia, is outstanding . Recently I needed to purchase two doors. Steve was extraordinarily patient and helpful . He was knowledgeable and quickly found the exact products I wanted. He then took me through the process of buying precisely what I wanted - more detailed than one might expect . He then took me through the check out process and instructed me on Lowe's delivery. Steve provided outstanding customer service, helping me get the products I wanted and ensuring I made this expensive purchase at Lowe's read more

Today was the Final time I will shop at this store. This was my FOURTH bad experience in a row. I'm disabled so i use "Curbside Pickup". It USEd to work. But NO MORE. I placed my order online Sunday. Today is Tuesday. (The order was allegedly ready Sunday evening). We live 40 miles away in the Mountains. I pulled into the "Curbside Pickup" area, got on my phone, clicked the appropriate links, and got a message saying "An associate is bringing your order" or something to that effect. Then we SAT and Sat and Sat and waited and Waited. FOR NOTHING. I walked inside (Disabled Guy) and the lady at the pickup desk looked at me as if I had a Horn growing out of my Face. They clearly had NO CLUE I had been waiting and waiting in the 100 degree parking lot. And OBVIOUSLY didn't CARE. Even after I TOLD them. She had the audacity to ask if I Was "at the right store" well sister....next time I WILL be at the right store. And It will have a Home Depot sign on it. There is NO EXCUSE for operating that poorly. If you are too inept to provide Curbside pickup then DON'T OFFER it. read more

DO NOT BUY CARPET FROM LOWES!! Unfortunately, we did so in November 2023. We paid over $7,000 to re-carpet several rooms in our residence. The carpet we purchased was the most expensive offered. Within five months the carpet displayed areas that looked like a toy tank with tracks had gone over it. Keep in mind only my wife and I live in the residence, and we are both in our mid-seventies so there is not a lot of foot traffic. The carpet had been in our residence for approximately seven months when we filed a claim with Lowes. Upon their request we sent several photos of the damaged areas to them. At first they refused to send anyone to examine the carpet and wanted to conduct the "investigation" over the phone. We kept requesting someone to come and inspect the carpet and a "carpet expert" was finally sent. After several weeks we received an email advising us that our claim had been denied and that the damage had been caused by being "crushed" as the result of "normal wear". We requested a copy of the report the "carpet expert" had completed and were told their policy prohibited us from receiving one. They did send a copy of the warranty which we had not been provided with previously. It did state that carpet determined to have been "crushed" was not covered under their warranty. The fact that we are frustrated and angered by Lowes' lack of assistance and failure to stand behind the quality of their product goes without saying. If we could rate their level of service a "0" we would have but it wasn't offered. We will never give Lowes any future business and advise everyone to do the same. Richard Owen read more

These workers are very kind had a very nice experience with them got a deep freezer works well and has a lot of space.

I purchased a washer and dryer June 8, 2024. Lowes they can deliver and set them up for an extra charge. Today, June 19, 2024 they delivered them. They scratched my level 5 walls, scratched my door molding, scratched my concrete floors and scratched the washer and dryer. They were a wrecking crew not a delivery crew. I went into the store to discuss the damage. Dominick/asst. manager said told me to file a complaint with the delivery company. I said, Lowes delivered them. I paid Lowes, I was told Lowes has delivery, not that Lowes contracts out to idiots to delivery read more

I had gone to Lowes located at 3020 N Demaree St, Visalia, CA. 93291 on April 22,2024 I was looking to purchase Tile on this day. I was helped by 3 employees by the names of 1) Gary. 2) Cassandra 3) Joey It was a pleasure doing business with these 3 employees. They were so helpful, knowledgeable and went above and beyond to help me figure out the items and amount of items needed for my project at home and helped me save some money too. They where all friendly, kind and pleasant. I appreciated their help and professionalism. ​ Thank you Gary, Cassandra and Joey for a job well done read more

Lowes contract 0999708451658278121166 Talked to Angel at Lowes warranty on 6/24/2022 Says wait another 2-3 business days Called and talked to Supv Sharon at local Lowes on 6/24 at 12:11pm. Received email from Donnie at Lowes service advantage today at 0530. Quote: I apologize for the delay in getting service on your refrigerator.  We have escalated your claim to our service locating team on 8/24/22.  You will receive an update from a team member within 2-3 business days so keep an eye on your email. Please let us know if you haven't been contacted within that time frame. It's the same answer as it was Sunday, Tuesday and today. Called Sharon at local store. She says come back in and she will call. This is now the 4th trip to the store without resolution. I am ready to file in local small claims court. DO NOT PURCHASE FROM LOWES AND DO NOT PURCHASE THE EXTENDED WARRANTY. read more

Ordered a washer and dryer sat home on Sunday waiting for it to be delivered it never was. When I called they were so rude about the manager was clueless and could care less. The guy (Jason) I ordered it from tried to act like he didn't remember even though he was on speaker phone and my family heard everything. Go anywhere else, there is a reason they have so many bad reviews. read more

Just want to throw out a heartwarming thank you to Miss Kaylynn and Miss Amanda for help loading my car with a gazillion tons of mulch. Not a grunt nor grumble from those precious angels as they maneuvered the bags from the cart to the trunk. Both smiled the whole time and were so genial. Thank you ever so much! read more

I went on a really busy day trying to get paint for the inside of our house not knowing that they had a Labor Day sale going on! To my luck, I was helped out by Nevada ( I believe that was his name) and he was super helpful and helped us with buying over 14 gallons of paint. A huge thank you to Nevada for your patience with me and for you expertise in choosing colors that would great for the interior of my house. Lowes, I HOPE YOU APPRECIATE HIM. Thank you! read more

I was very disappointed with their returns policy now. I wanted to return two unopened packages of kobalt pliers sets as I did not have a receipt. They would not accept the returns not even for store credit and would not let me talk to a manager about the situation. I spend a lot of money in the store and that's very disappointing that they have a problem with returns. I recently quit using Ace Hardware as a source for my parts and equipment because of similar problems. read more

Lowe's Home Improvement - Defective light - Home & Garden Near Me - Visalia, California

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My cooktop went out. I ordered a new one from Lowe's on Mooney. I paid to have them come and measure, since they will not guarantee the fit unless they measure. They came and measured, said the cooktop I wanted would fit. They ordered the cooktop and said they would schedule the installation when it came in. The cooktop was not here, they had to get it from Clovis. They called on the 10th and said it was in and they would pick it up and install. I was showing online that it was not in yet and told them that. They said no it is here. They have you pay for everything before it is done, so that was taken care of. On the 10th after getting two install times of 8am-12pm and 2pm to 5 pm and calling trying to find out which it was. They never called back until they called to say it was not in and they would not install that day. Then I started getting emails and text messages saying it was in on the 11th and online showed it was in. The emails said I needed to pick it up. When I contacted them to say it was supposed to be installed, they said, "Oh just disregard the texts and emails, we know it is to be installed. They will call you to schedule in the next couple of days. In the meantime I am getting texts and emails telling me if I did not pick it up, they would cancel. I contacted install people when I did not get a call. They put me on hold and called Lowes to see if it was indeed in. Lowes told them it was not there! I called Lowes - gave them the last 4#s of the order and they said it was in. I explained to them that when the install people called, they told them it was not in. ONG, I am feeling harassed and stressed but everything is paid for, it's not like I can cancel at this time. I call the Customer Service and they say they called and the appliance department says it is there and waiting for the install people. I asked them to call the install people and let them know this. He said he did and that they would call to schedule by Tuesday. It is Friday. On Saturday, I get an email from Lowes saying that I need to pick the Cooktop up within 4 days or they would cancel the cooktop, I call Customer Service, they guy says Oh those emails are not accurate, just disregard. I tell him I am afraid if I disregard, the cooktop would be cancelled. He called the store and then came back on and said the cooktop is there it is set in the back and marked that the install people will pick it up. Do not worry! This is how it works. I tell him there is nothing that is "working" here. He said the installers will call and schedule by Tuesday, hmm Tuesday, that is the same day the email said they would cancel if it is not picked up. I say ok but I am still concerned. We hang up and I then get an email saying I have canceled the install. OMG!! Really?! I forwarded this to Jim in the Appliance Department, which is who I have been dealing with at the store. I haven't heard back and I am beginning to wonder if I will ever get this cooktop that is already paid for, including measuring and install. I will do an up date if/when this is finished. read more

Used Lowe's Home Services for our new flooring project and they are absolutely terrible. Installed bamboo flooring upstairs and downstairs. The installer, for whatever reason, used a nail gun while installing the downstairs flooring... on a concrete subfloor... needless to say that didn't work out. Nails began sticking out of the wood floor. They didn't bother to level the cement subfloor before installation. Had to make them come back, pull up the entire downstairs flooring, and reinstall it correctly. They never bothered to mention that they don't paint baseboards, so now we've got brand new baseboards that are primered and look scuffed. Awful. The manager of the Mooney Lowe's never responded to emails or got involved in any way. Here are pics of a "completed" almost $20,000 flooring project from Lowe's. read more

Lowe's Home Improvement - Home & Garden Near Me - Visalia, California

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The staff sucks and gives me issues nearly every time I go there to purchase an item (Ex: they placed a bundle of items in the wrong section and I think what is an $8 baseboard turns out to be $16 per baseboard- guys it's not rocket science, YOU placed 20 baseboards under an $8 section with no $16 price in sight AND they sell that exact $8 baseboard at Demaree) or refund a product I bought too many of. They take FOREVER to process and don't seem to understand their own system. So why 5 stars? Ken. Ken is a rockstar and knows how to handle customers and is a natural leader. Whenever I go there I see an angry customer and Ken putting out fires and doing it with a smile. I actually feel bad for the guy because It's clear he's a good dude doing his best. Whatever you're paying him, double it because that guy is worth every penny. read more

I recently had a sink measured for my kitchen renovation. I went to this location in order to view sinks and order one. When approaching associates I asked for help, and was automatically cut off with an associate,who was stocking an aisle next to the sinks, answering very loudly, "What about it?" The other associate that was assisting them by just standing around came over to help, but was completely uninterested and rude in helping me. When I said I wanted to order a sink, she said to go to lumber. Huh? Anyways, I walked out and will go to the location on Demaree in order to get my sink. read more

There is only one lady who knows how to key locks. We had bought a house that needed 7 door locks keyed to the same key and no one could do it but this one lady. Don't get me wrong, she is absolutely amazing! But I would ask when she would be in and they would say she is scheduled for Saturday. We would come back Saturday, she wasn't there. I asked when will she be in next and they said Sunday. We went back Sunday and somebody said oh yeah she'll never come in on Sundays. We wasted our time going back and further because no one ever knew when she would be in. At least 3 people or more should know how to key locks!!! read more

If you need to shop at a home improvement store. I would suggest you find a different one. Eye placed a mobile order of plywood, and when I went to pick it up, the store only gave me warped boards. In addition to that, when I started cutting into them, the board started to split. I took them back and got an exchange. At first, the person who helped me to try to give me the exact same Returne Wood. He told me that he would get my wood from a new set and that it would take about ten minutes. Forty-five minutes later, I had to pay for an Uber to go to work because the employee was stopping to help every other customer instead. I left my partner at the store while I went to work. Thirty minutes later in my order still is not loaded into my truck. My partner went in to ask what was going on, and the store employees attacked her. The story employees told her that they couldn't load her truck because there were people in the way, and they weren't willing to ask them to move. Then the employees got hostile. They started to blame her, saying that she was the reason that they couldn't load my truck. They then started to drive the fork left AT her. They told her "get out of the fucking way" and drove at her. At this point another customer starts screaming, and not one darn employee tried to help or intervene. Not to mention when this was explained to the manager who finally came, as my wife was in tears, all she did was walk her out to the car. Go to Home Depot and save yourself the rude ass, unhelpful employees. read more

If I could give this location a 0 star rating I would. I actually wish that I was born with an extra set of arms, just to give this place 4 thumbs down!!!!!! So we purchased a Dryer and was supposed have it delivered and installed the following weekend. The store kept sending different delivery times, which was confusing to begin with. Turns out, one of the staff attached it as separate order which added confusion to an already clueless staff. So the delivery guys arrive, unbox the Dryer, and of course it looks like it's literally been hit by a damn train! So after rearranging our schedule to accommodate the delivery, not only has our time been wasted, but we STILL have no way to dry our clothes! After refusing the delivery we called the Visalia Mooney blvd location to get it sorted out. Of course and with all retail in today's world, not only was there absolutely no apology, but no real offer of a discount for our inconvenience! Their "we absolutely couldn't possibly care any less" attitude and staff that absolutely can never answer any question with "actual knowledge, but with blank stares and the "why are you bothering me" attitude, makes this location a place to avoid at all costs! read more

My mom went in to look for a pedestal sink combo and she had in mind what she was looking for, she looked on line first to see what she wanted and to see what's on hand. She asked the employee named Elizabeth who was working in the Bathroom department if they had a specific sink and she just did a quick glance and told my mom no. So my mom thinking they were out went ahead with her shopping. She decided to walk back to the bathroom department and lo and behold she found the exact one she was asking for. Elizabeth was really rude and snappy to my mom expecting my mom to lift it on her own. First of all Elizabeth if you're having a bad day do not take it out on the customers. And thank you to the two guys who helped my mom load it onto her car. read more

Ken in plumbing helped my husband and out so much we got the wrong part and he was so super helpful and patient what a great guy!!! Thanks to him we were able to get every part needed for washer dryer connections . I want to say that he gives the best service here in Visalia he deserves a raise and more maybe even a supervisor position he is the type of person that any company would be so honored to have as a employee.. read more

I can't believe the service they got. It's UNEXCEPTABLE. THEY SAID MY REFRIGERATOR WOULD BE HERE BY BETWEEN 8 and 12. And it's 7pm. And still no fridge. The associate can care less about the customer. I will never go there again. read more

ONLY IF I read the review before I have the Lowe's to install my blinds. NO Joke, this installation department is freaking DOG SHIT. You only got 1 person in the department to install everything thing? Are you f******* kidding me? And this guy never respond to email, phone call, and voice mail. I am paying $280 to install 6 blinds, and you provide this service. Oh give me a break!!!!! I have been waiting over a month just to get my blinds installed. Jesus Christ. Do not recommend you get any installation with Lowe's. It is ridiculous read more

I bought a dishwasher last time and service was absolutely fantastic. This time was another story. I was in the market to buy a new gas range and things were going fine until we got to checkout. I wanted to confirm their return/exchange/price match policy and they told me that it was 30 days from the date of purchase. This would have been fine if not for the fact that I wouldn't be able to receive the product until three weeks later due to being out of stock. I asked if they could make the 30 day policy from time of delivery since, otherwise, I'd have only about 7 days to try and make sure the product was working fine. They outright refused and didn't even seem to understand what was being talked about. Naturally, I refuse to purchase a product that doesn't have a reasonable trial period. Make sure you double-check all the policies regarding your purchase so you don't get screwed over! These purchases are more like contracts, and you don't want to get stuck with something that you may later regret. Good luck and happy shopping! read more

If there was a way to give this place a negative I would went in to pick up an item they had on sale shows they had it in stock (they actually did surprisingly) but they wouldn't honor the online add wtf?? You have it in stock but won't honor your stores own damn online add?? Then was treated like I was trying to rip the place off when I showed them the add wow customer service here is non existent why advertise something and not allow anyone to pick it up other then your just trying to get them in the store and screw them into buying something other then what they came in the store for?? Won't happen again won't step a single toe in this Pos of a store what's the point of going to a store if they aren't going to honor any of the adds?? read more

Trash customer service, when the manager needed to be involved due to not honoring their military discount as clearly stated they were rude and talked over me multiple times and told me to purchase it now they come back for a refund when I updated my information which I had already done. In this economy, you should be considerate of the people who are willing to go out and spend their money. What a damn dump. read more

I went to Orchard Supply Hardware and Home Depot before finding the sliding glass patio door handle at Lowes. The staff was very helpful and she the item rang up three dollars more than the listed shelf price. The manager stepped in and gave the item to me at the lower price. All of in all a good trip to Lowes. I live super close to Home Depot so I usually stop in there because of location. Each store has its strengths. read more

I went into this location and ordered screen dolors for my 80 year old mother home. The contractor came out and measured the door. After that I called a week or so later and Lowe's told me the contractor never sent the measurements when in fact Lowe's didn't put the measurements in their computer. So I was told the gentleman handle this order wasn't in and to call back, so ai did. TI then waited another week then went in and and paid for everything and was told if you don't hear from the contractor to call them back. Again, it's been 2 weeks and still hadn't heard so I called again m. The salesman told me I don't know what's going on but I'll get a email sent over to get them moving then continues to tell me if I don't hear from them by Monday or Tuesday to call them again m. Absolutely no follow through on Lowes part and blaming the contractor. I've had to push them every step of the way to try and get this done. This is not acceptable and told him that we've waiting a long time and I need this done asap! We will start going to Home Depot. read more

Super patient and friendly . Thank you Marie and McKenzie for helping me with my lowes card problem . There are so many entitled people that expect to get helped quickly just because they are "in a rush " when clearly these two girls are doing what they can to help out as many people as they can . read more

These fools suck ass caring for their indoors plants. Dont buy from them. All of them have root rot.

I purchased flooring and installation from Lowes. The installers pulled up the old flooring and mentioned that the floor wasn't level but said no more about it. The next morning, an hour before the installers were about to arrive I got a call from Lowes telling me that I would have to pay an extra $700+ to get the job finished. The flooring installers were shocked that Lowes expected that much money and said that they would get none of the money and knew nothing about the extra charge. The money would have gone directly to Lowes for work the installers were supposed to do. I feel like it was an attempted extortion and the flooring is being installed without the extra money. I was in a vulnerable position with my floors torn up and Lowes threat that they wouldn't complete the job without the extra money. Avoid signing contracts with them and watch the fine print. The "incidental expenses " clause is an excuse to jack up the prices in the middle of the job. read more

Bought a charbroil commercial grill, completely assembled and delivered. When I got it the shelves were hanging off of it barely attached. I called the store and it took forever to talk with someone. The manger wasn't interested in talking to me, or so I was told. I'd have to bring it in for repair. For missing and loose hardware on a brand new unit? I loaded it up and took it back. read more

I always appreciate this company for 1 major reason and that is they respect and appreciate their military and veterans. Few and far between companies offer anything for the military and veterans. They sacrifice so much and yet what do they get in return. Nothing but this company gives us a discount and 4 parking spaces. No other hardware store will ever get my business as long as Lowes continues to show their appreciation to the military and veteran. Thank you Lowes!!!! read more

Does the store even read these reviews? Unable to leave a review on the website.... building a house, seems like I am in here everyday. And for the last few months it seems like there is NEVER an open checkout, forcing you to self checkout. Fine, not happy, but I pay for the gfi receptacles that I have, about 300 dollars worth actually, but because I scanned one of them multiple times, instead of every single one of them which it stupid, alarm goes off at the door. Pretended I did not hear it and kept walking. I am not being paid to be a checker. Not my job. On top of that, I had one , ONE,bolt. Because I could not scan the 22 cent item, after I had paid for my other stuff, I tried to find an employee to give the 22 cents too. Out of frustration trying to find an employee, I walked out with the bolt. Get cashiers back, I owe you 22 cents. This is ridiculous. read more

Lowes what has happened to you. Over two weeks to install a dish washer and the first one was damaged when it showed up, second one had a ding on it. Unfortunate to see that the third party installer was not up to par at all. I will not buy or have installation by you again. Disappointed read more

My first visit to Lowe's, ordered items online was quite pleased. The chairs for my garden are perfect. Went to the Lowe's on Mooney Blvd. looking for 1/2size red bricks for a project around BBQ, found everything I needed. I did not have to wait for someone to come and help me, while looking through the store was approached several times, to see if I needed help. I was so grateful that I didn't have to wonder the isles looking for help like the other hardware store read more

Lowe's Home Improvement - Home & Garden Near Me - Visalia, California

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LOWES IS HORRIBLE!!!! Don't ever order something online that says estimated delivery date!! No one at Lowe's knows what they are doing nor has ANY customer service skills!!!! read more