My father bought a wash a little over a month ago and stopped working and they will do nothing about it- you want to sell your garbage but do not stand behind it- terrible terrible customer service - would not wish this place on my worst enemy. read more

very disrespectful to veterans. I will shop were I get good service & respected. that's not Lowe's.

We stopped in here on a Saturday afternoon to check-out the houseplants. Upon entering through the Garden Center we were immediately greeted by Front End employee, Russ. What a guy. We asked Russ where the houseplants were and headed straight there. We looked around for about 20 minutes. OK houseplant selection; if you're looking for a larger plant to fill some space, you might have luck here. Otherwise, for smaller plants, head to a local greenhouse. Most of the smaller plants were already in decorative pots, thus more expensive prices. Prices on the larger houseplants are outstanding. Mine was just $12.98 for a 1 gal. Majesty Palm. Back to check-out with Russ we went. What a friendly employee Lowe's has in him. Someone who truly seems to love his job (I presume his 'retirement' job). Employees like him make shopping in public enjoyable. For larger, very reasonably priced houseplants definitely try Lowe's. Maybe you'll bump into Russ, too. Recommend. read more

We recently moved back to Iowa and as the prices where great at the store for appliances that we needed to purchase. I called a head of time and asked appliances what fridges they had available for my size I had available. The person who answered the phone said we have a white fridge and it's smaller then that and that's it. So we drove down there to find out we had 5 other options to pick from. We then asked about a instock top loading washer and was shown only one available when I got online yet again in front of him I found one and the guy goes oh ya we have that one also. The service desk helped turn around the experience as did the guy that helped load my truck. I know you don't always know what's instock but please help out as much as you can. read more

Not my first pick for home improvement stores. But they do sell quality items. I have found that their prices are a bit more expensive than some competitors but their store is always nice and clean. I really like their lighting department. They have always had things I haven't found anywhere else that matches my taste. Last time I was in I was offered help by several employees. Felt like they were really upping their customer service game compared to the last times I've visited. Store was clean and well stocked. read more

We are on a 6,500 mile rv trip across the country and had damage done to our fresh water tank due to a piece of a tire hitting our camper. So, we were in need of emergency repairs and needed parts to fix it. Chris is one of the managers and went waaay above and beyond to help us out. Thank you so much Chris! We highly recommend this store. read more

Went to Lowes today and was helped by Dietrich who was very professional and polite, he made our life so much easier. Thanks Dietrich! Jen is the garden center manager, she was so rude and blew up on my husband and I. We were calm and polite but she was still very rude and loud. Lowes hire Detrich as your manager, and you will have the happiest customers and a professional staff! read more

Do not hire for home improvements. Crews are shady as can be. Tried to inflate roof installation. Saying roof needed new plywood and wanted another 5000 after contract was signed. Roof crew didn't show up twice. Didn't pick up and left hundreds of nail in driveway. Left material all over yard. Fence crew only showed up for half days. Got fence installed yet took 6 weeks to get gates installed. Contract stated they were to remove old fence and remove all debris. Didn't remove spent 3 day removing old fence and another picking up after them. Called and complained said I want refunded for my time. They offered 800 and I didn't accept. It been 25 day and now can't get ahold of any one. Going to have to file in small claims court. It's called MORALS and LOWES none. read more

This review is for the Waterloo, Iowa store. Lousy service! I actually wanted to place an order for a $2000.00 mower and it was practically impossible to get a person to wait on us. The 1st person told us we could order it @ the customer service desk; then the customer service girl told us "no", we had to get the order written up at the dept., returned to the mower dept. & I had to literally walk around the store to find an employee to ask if they would page someone to help us in the mower dept. 15 minutes later, someone finally showed up to take our order. We had to "walk" that person thru the options of the sale because it wasn't his area and he didn't know the promotion they had going on. Finally, paid for! Now we are crossing our fingers that the correct mower & accessories are delivered on the day we were told. If the promotion & price hadn't been better than the competition, we would certainly have left & gone elsewhere. read more

The employees there were not wearing their masks, and did not make an attempt to social distance. Their masks were no where in sight or they were strung around their neck. Please where your mama mask for public health and your own. This is serious. Employees also didn't mind getting close to customers. I'm not trying to be mean, but please be aware of this and make sure that you are following safety precautions. read more

Don't try Curbside Pickup here. Employees are not equipped to deal with it or customers. Poor customer service. Ugh.

Disappointing experience purchasing a washer and dryer from Lowes of Waterloo, IA. There were 4 in stock on the website when we ordered and only the dryer showed up on the day it was supposed to, they didn't have any of the washer to provide us even though we paid for one of the 4 that they said they had in stock. Took over 3 weeks and a loaner washer that showed up late and didn't even work. Lack of communication from them. Corporate line was pleasant, delivery crew was pleasant, and some of the people I chatted with on the phone locally were pleasant, while others could improve their customer experience. I will not be visiting this store or ordering from their online store again. read more

I don't know why the service is so terrible here. I have come here twice and both times the place is empty with customers but has 100 employees walking around, talking amongst themselves. I was ignored several times when trying to ask for help, and had to wait 15 minutes at the register to pay for my items, despite there being 100 employees doing nothing and zero customers aside for myself. Now I know why I was the only one. I'm bummed because I have always had such a positive experience with the Lowe's in my old hometown. I'll be going to Home Depot next time. read more

We have always had great service at the Waterloo, IA, store. If Lowe's doesn't have what we need, they always offer to order it for us or call around to other non-Lowe's stores in search for what they don't carry. Also, we use our military discount, which helps a lot on our limited budget. read more

We went back to the Waterloo , IA store for a fence installation, as we were very pleased with our two bathroom remodels. The sales specialist that came out to discuss materials and measured was very professional and courteous. He made sure to expedite the order so that we would be eligible for a special promotional discount that was to expire that day. The only other thing that we liked about the entire installation was the final product. The customer service, on-going communication regarding scheduling updates, and a total lack of empathy or understanding when we complained was abysmal and frustrating. Our Project Specialist who is your contact regarding the installation process, and supposedly is committed to your complete satisfaction, was rude and uncaring. I asked for a different Project Specialist due to my frustration with her, and she denied my request, stating that she "was the only PS assigned to this store." I asked to speak to a manager, but was on hold for longer than I wanted to wait. The next day she did call me back, said that she "heard me," and that if I needed any help with concerns/questions, to reach out to the Sales Specialist or Installation Team Member (II had their names and contact info), and that I would not have to talk to her again. I knew that neither one of them would not be able to address my concerns, or be able to grant a request for compensation, as we stayed home for two days waiting for our installer to show up. The installer did call the first day at 9:30am, saying that he was delayed on another install, and that he would show up the next day even if it rained, as he told us that it would not affect them. Well, he didn't show the next morning, so we texted the Sales Specialist (who is the ONLY person that we trusted/liked) and he got ahold of our installer who called that afternoon, sounding frustrated that we were wanting an "update." Mind you, this was Friday. The fence materials, including bags of concrete were sitting on our driveway since Wednesday, in prep for a Thursday scheduled install. This then moves the install until Monday. My husband expressed concern that the materials would be in the elements all weekend, and rain was forecasted. To appease my husband, the installer stopped by and placed a tarp on the cement. It took 3 days until the fence was completed, one week after we were told originally a fence of our size would take up to 1 1/2 days. One of the installers identified with my husband materials that were left over, so that we could get a discount, as you pay for everything up front. When the PS called me back (funny, it was the one who said I would never have to deal with her again), I asked her about how the credit for materials would be processed, as the installer had returned and taken them away. Our experience with our bathroom is that we took extra materials back to the store and received immediate credit. Should have done this with the fence, as she said that sometimes more is ordered than necessary, and that if the installer returned them to the store, we would be credited. I left my Lowe's Credit Card open (I plan to close upon completion of this project, as it was only opened to get a 5% discount on this project), but no credit was ever made. I then asked for $500 compensation, as we stayed home for two days awaiting the installer to show up to begin the install. She called me back a few days later, and said that my request was "denied." Not that this store, or even Lowe's Corporate would care, but they lost out on a $30k kitchen remodel. I am writing this review to warn others, as well as to provide a catharsis for myself. Never have I been so frustrated by the lack and apathy of a company, who claims to have first-class customer service. read more

for anyone purchasing flooring from lowe's. i had 5 extra boxes of hardwood, the installer returned the product and said it would be credited to my account. (did not receive any confirmation of the credit) i did receive credit for the product, but they charge $2.74 a foot for installation and did not receive credit for that. i have a feeling alot of people are being ripped off! read more