Brad and Leah really took the time to helped us out. It was Brads lunch hour and he still helped us. Five stars of appreciation!!

I just needed cleaning products but the have all the stuff you can expect at Lowe's. Big store, friendly staff, and a clean and organized store. Prices were okay. read more

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wish I could give them a zero they gave me a broken fridge missed the exchange date then gave a dented one said best they could do is a 25 dollar gift card we throw away 200 hundred dollars in food alone because of there incompetence read more

When you go in and need help and you even ask someone they call and no one shows up I even yelled for a guy that was at the other end of the isle he looked at me and turned and walked away I even told the check out clerk she looked at me and didn't say anything horrible service read more

Stopped at this Lowe's as we drive through the area. Got all we needed and this was like all other Lowe's. Friendly staff, easy location.

My Lowe's saga. Here is what is going on: Absolute nothing! Waiting on corporate management response...he'll will freeze over so until then, I will be notify everyone I can. Order #1, I ordered 2 doors and 2 storm doors. One was on site in the Stubenville, Ohio store the day I ordered on August 7, 2022. They split the billing for the door on site and the doors they had to order. They overdrafted my bank account because they did not release the pending first for the ordered doors. So they held the order without contacting me. The day of delivery on 9/3/2022, I get a text that they will arrive in 48 minutes. So Hubby and I walk to the bottom of drive since it is easily missed and stood in the rain for an hour. No truck showed. Ended up driving into the Stuebenville Ohio Lowe's store to correct the billing, and of course it went straight through while on the 1-800 number sitting on the floor near the plumbing. The order was rescheduled two days later from 8-12. Order #2 was to be delivered on 9/4/2022. The truck never showed and didn't call, so I called them, they couldn't find it. Apparently they don't know how to use GPS or a phone. They refused to deliver a stove in a timely manner and want me to drive to PA to pick it up. I have been working with a Manager at the Stuebenville Lowe's to cancel and rebill the stove so I can just pick it up. Back to Order #1 on Labor Day, they still didn't call and I had to initiate a call at 11:45 to find out where the truck was. They wouldn't tell me anything except they had until 1pm not noon. I called back at 1pm and the delivery company said that I had to pick up the doors in Wheeling, WV because they will not drive over a bridge to get to the house. The same bridge with a 10 foot concrete deck over 4 steel I beams that the Electric Company truck with a huge bucket boom easily goes over two weeks before. The delivery company did not call and refused to deliver the doors to the local Lowe's store. On 9/7/2022, I call the Lowe's customer care and was advised that the Delivery Company can't refuse delivery. A manager will call back within 24 hours. It is now 2 days later, I call again. Again, I have to wait 24 hours after the call is now escalated. I have made 14 calls this week to Lowe's and related. Lowe's in Stuebenville Ohio. I hope no-one ever has to call the Lowe's Delivery contractor. You will listen for at least 25 minutes of a Mozart Piano Concerto and it will cut off at the Development section to remind you that they are really busy helping other clients. Never-mind that the Development section of the piece is way to loud and you need to move your head away from the speaker or just put on speaker. read more

so bad. So very bad! If you ever need Lowe's to do any repairs, just buy the supplies there and then find your own contractors. I had siding done through Lowe's....it took over a year to have the job done correctly. The first contractor, Gutter Done, in Wheeling, did such a bad job that Lowe's had to find another contractor to fi and redo the job. After calling Lowe's to get this fixed, their Customer service rep, Monica, was less that helpful. I called and emailed the manager and never, NEVER heard back from him. If it wasn't for Stephanie at Lowe's, I'd still have siding hanging off; or gone; or warped. Gutter Done was nothing but a disaster. I have pictures and emails to show that they did not know what they were doing. At one point, there were workers sleeping in their truck, in my driveway, while two other workers were doing all the siding. I even had a group come out in July to re-fix something that was done wrong, and they went to get more supplies and never came back. The second contractor that came out were a billion times better and the job is almost perfect. What stated out as a "one day job," in Oct of 2019, was "finished" in November of 2020. The pictures posted are just a few of the issues.... read more

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