Ferry Farm is a fantastic place to leave your pet. Prior to these I used someone else and wasn't…read moretoo keen. I now Ferry Farm every year and they treat your pet as if it was their own.

From the owner: Established for 20 years and Family Run .... Ferry Farm Boarding Kennels and Cattery offer the best…read morelevel of service in caring for your Pet's needs.

I took our cat there for two weeks and to be honest I don't think I could have asked for nicer…read morepeople to look after my Smokey Bracken. He was so well looked after and relaxed when I picked him up that when we next go away I will ring well in advance to ensure they have space for him. Seriously book well in advance, Smokey didn't actually want to leave. Can't thank you both enough for going that extra mile in looking after my best buddy. Happy to share my name "Ben Biddlecombe-Hall" and this review. See you both in the very near future.

CRUEL! They seemed lovely, but our dog stayed there for two weeks recently, we picked him up to…read morefind his nose red raw with dried puss. They put his halti collar on so tight it left him red raw and scarred. AVOID. Absolutely devistated. Also make sure you take a pic of your dog the day they go into any kennel!

wonderful holiday for my Cass, came back relaxed not stressed as she did from kennels will use…read moreagain and again Alison has a wonderful way with her, Cass is a siberian husky and they can be dominant or a bit over friendly she warmed to Alison straight away and I hope Alison liked having her as much as Cass liked being there.

From the owner: Specialising in solo dog walks (dogs from one household) on foot from your home. We have a great…read moredeal of experience with reactive and anxious dogs. Also puppy visits with care, first walks and help with training.

I recently booked in my dog for a few days boarding at aeolian house kennels online, paying up…read morefront for her stay. The website stipulated I'd need the dog vaccinated before she boarded which was fine as she is fully up to date with her jabs. Or so we thought. Turns out kennel cough is not included in standard jabs and wasn't done with the other ones last year. On arrival I was greeted by a large man with an angry look on his face. "Hello" I said, "have you got your cert" was the curt reply. When I said I didn't have it, one of the children behind the counter called the vet who confirmed my dog wasn't vaccinated against kennel cough, so I was told I couldn't board. Fine I said, how could I go about a refund for the up front fees I'd paid? The atmosphere then turned frosty and I was told I wouldn't be getting a refund. I left rather shocked and went back, thinking I could reason with them, surely I could have a refund for the two days the kennel could still be let? No, nothing would be refunded, and that's when the threatening behaviour started. He began to raise his voice, interrupting the lady who was trying to justify why keeping our money was somehow ok. It got to the point where I felt I would get nowhere with such a stubborn and arrogant man, and even though I'd made a genuine mistake and was fully prepared to pay for that days boarding I was unhappy about losing my full costs, and decided to leave before our discussion got any more heated as I felt quite intimidated. Anyway, it is lesson learned, I gave the place a go even after many of our friends had commented on the owners nasty demeanour and poor state of the dogs after they had boarded there in the past, but will look elsewhere for our dog boarding and training needs now. I know one person probably won't make a difference to his business but I decided to write this review in the hope that the next person will not make the same mistake and be left out of pocket due to the bloody mindedness of the wooden headed owner of the kennels

From the owner: Welcome To Aeolian House Boarding Kennels & Catteryread more

check their facilities, reviews on fb and google, second to none compared to everywhere else…read more Family run business

My experience with Woofsnscruffs was initially a pleasant one, having taken my Pup to a puppy class…read moreat Seaham. Having been impressed with the tutors and the smaller, more personal class sizes, I decided to sign up to the next class up at the same venue in May of 2022. Soon after signing up, my household became ill with COVID for a longer than usual time in what was a difficult time. I contacted Seaham and the lady quickly offer me the option of a refund or carry the credit over to attend another time. I opted for the latter. We later agreed a new date at the Washington centre due to the Seaham tutor having retired. The closer we got to that however, my pup entered her first season. Of course, this meant we couldn't attend the class and I was again offered a refund on 2 further occasions to which I accepted, not knowing when I could next book a class. I was asked to call back with my details to process the refund and, as I did, I was then told that 'we don't do refunds'. I asked to speak to a manager and was told on several occasions that I'd be contacted, by phone and also by email. This didn't happen until I emailed the manager directly. David Potts-Brown, the manager, eventually replied to me to explain once again that refunds are not offered, regardless of what the staff said and regardless of my initial situation of ill health due to COVID. I have since asked for a further correspondence from David to clarify his position on why this is, as his original email suggested that refund policies were relaxed due to COVID, yet seemingly doesn't apply in this instance. I have asked for an explanation of how staff across 2 separate sites have managed to offer a refund on 3 occasions, contradicting their own policy each time. After 2 weeks, I have yet to hear from David and doubt that I shall. I would not recommend you use woofsnscruffs. The handling of my complaint has been poor. Communication has been inconsistent as with the knowledge of their own policies by staff. And management, it feels, are simply ignoring my complaint. There are other trainers and classes you can attend and I'd encourage this reader to look beyond woofsandscruffs.

I had a very bad experience when I was going to leave my dogs last weekend. I called the day…read morebefore, to know what did I have to bring to the kennel and they told me that I only had to bring my dogs. When I arrived on Friday before going to the airport, they asked me for my dogs vaccination papers but I just got my dogs from Spain by ferry so I didn't have any engilsh papers but the complete European passport updated. Because they needed the papers and I had to be at the airport in twenty minutes, I asked them to care the dogs twenty minutes to go back in the taxi and pick up the passports but they didn't accept them, they told me I had to bring them with me. The taxi driver very kindly asked them for time to leave me at the airport not to miss my flight and himself going to my house for the papers while the dogs stay in the kennel but they didn't accept that either. They didn't want to help me and they didn't care for the dogs because I didn't have a place to leave them or anybody here as I'm new in this city and they just didn't care at all. But not only they didn't help me, they didn't give me back the £40 pounds deposit even though, the kennel didn't accept my dogs. If they treat the dogs the way they treat me, I'm glad I didn't leave them there.

Best boarding kennels ever. My three dogs love going there and sulk when I collect them. Love…read morefrom max. Morgan and lorenzo . I feel like they don't want to come home after all the attention they get from ann and her girls. See you soon .