My sister was living here for about a year. Yes, you walk in and everything is beautiful. But that…read moreis just a facade. If your loved one is able to get around on their own and take care of themselves, this may be the place for them. If there is any type of disability, this is NOT the place for your loved one. My sister is a Parkinson's patient. We were assured that they could meet her needs. She was in a Broda chair. I can't begin to tell you how many times she fell out of the chair or fell on the floor from her bed. She was often on the floor for up to two hours. I left a white board in her room reminding staff that she had to have her chair tilted back to prevent falls. Her room was disgusting. I asked several times for the carpet to be cleaned.....to no avail. She constant ly had UTIs. The last straw was when I got a call at 11 pm. She had fallen once again. When I got there she was on the floor complaining that her hip hurt. There were 2 young girls in the room with her waiting for the hospice nurse to arrive. They had no idea what to do because they were not nurses or aides. They said that they found her on the floor. There was not a nurse on duty who could help. The only person that I saw was a charge nurse and I don't believe that she was even a nurse. (Aren't they supposed to be nurses?) I believe that she was Just a worker on duty to handle the meds. It was after 11:00 and my sister was in the clothes that she wore all day. They did not even get her ready for bed. Obviously no one had entered her room all evening. The excuse was that she liked to eat her ice cream late at night. So they were waiting. Is that not unbelievable? Im guessing that she was trying to get to her bed when she fell. She had to have been on the floor for several hours. We complained so many times and absolutely nothing got better. I'm not sure how many times she fell but I'm positive that we weren't aware of all of them. I could go on and on about the lack of care at New Haven. The food was horrible. They said they were working on that. When we moved my sister and the last items were being taken from her room, I looked back at the filthy carpet and thought..... I wouldn't let my dog stay in this room. Please know that this review is not an exaggeration. If you do decide this is the place for your loved one, visit often. Then again, I went almost every day and things still didn't get better.

This place is the Tash Ma hall! Exquisitely decorated , wonderful atmosphere! I went to visit my 91…read moreyr old aunt, who recently got an apartment. She explained there are some larger but I found hers roomy and comfortable for her needs. It is in a beautiful area with a golf course and large horse farm around it! She likes the food and dining facilities. And the activity list is incredible. Very impressive place!