Very bad this company
Very bad this company. Look at the history of contact with them. We made a down payment for a property while the seller changes the agreement nog in our favor and boom the down payment is gone and kept bij Lucas Fox.
16 Sept 2022 Update.
Still nothing heard from Lucas Fox.
Keep you posted.
10 August 2022 Update.
On July 11, we finally received a message via Whatsapp from Lucas Fox with the following message: "Dear madam, we are working on it. I hope I will call you this week" On July 22 we sent them a message that we haven't heard anything yet. We are now on August 10 and as we expected We didn't hear from Lucas Fox after that.
1 July 2022 update. Haven't heard anything from Lucas Fox headquarters of the investigation yet. Received a letter from Lucas fox Javea stating that they have done nothing wrong and that we are now discrediting their company. It's nice how they suddenly turn the tables after months while they themselves again and again do not respond and are probably stretching time in the hope that it will all be forgotten.
7 June 2022
2 weeks ago Lucas Fox started the investigation (after months now...). No update to date.
Update:
19 may 2022
Thanks for your reaction below. We read that they have tried to contact us? We have whatsapp contact and the last contact months ago is that they investigate the issue. We then replied that we still have all emails in which the whole story is clearly stated again and that we can deliver everything. To date we have not received any response.
Contacted them again and they say it is now being investigated. We are 3 months further... Or they try to prolong it in the hope that we won't respond anymore.
Unfortunately a very bad experience with Lucas Fox location Xabia handled by Emma. After the down payment of the reservation costs, the seller did not fulfill his agreements. He changed his agreements every time, which ultimately resulted in the sale not going through. We have now lost the reservation costs and no response at all from Lucas Fox and also not from the head office. Unfortunately, we also heard too late in the area that Lucas Fox Xabia already has a pretty bad reputation. Update: They contacted us to hear the story again which we had already emailed to them. They would come back to this. This was mid-March 2022. So far, nothing has been heard from them and they are no longer responding at all. Not what you expect from such a company.
Response from the owner
5 months ago
We are sorry to hear about your experience with Lucas Fox Xàbia (please take into account that Lucas Fox Barcelona is a different office and we do not have access to your account details). Our colleagues in Lucas Fox Xàbia confirmed they have previously spoken with you and since that they expected to have provided all clarifications in the best possible way. As we take your feedback seriously, the team in Lucas Fox Xàbia is willing to go through it all over again to answer any pending questions you still might have (please note that they have tried to reach you several times without success - we invite you to provide them with updated contact details). Regards read more