Fantastic staff and Dr Carlisle is fantastic. They take care of all of our pets. Staff is friendly…read moreand care about you and your fur babies Highly recommend. In fact I drive from Greenville to maintain the established relationship.

Disappointing. Found a dog on 85N near Gaffney exit. Wanted to get her flea and tick med so she…read morecould get relief, has a tattoo which means she spayed and vaxxe. The vet wanted to give her a rabies vax before seeing her as if 3 mins is going to make a difference. Said she did not feel comfortable seeing her without her getting vaxxed first. You would think someone in the "medical profession" would understand how long it takes for a vax to have an impact. Needless to say we left and had nothing done. The other vet we saw...was much more helpful and helped this pup. Once she gains weight hoping to find her a forever home.

We arrived in Greenville from Houston and were in need of someone who would walk our dog for us. An…read moreemployee at our hotel suggested Jan and we gave her a call. She was super nice and set up a meeting so that she and our walker, Ashley, could meet our dog. Although we only used her service twice, she treated us as if we were full time clients. My husband and I were impressed with her professionalism and her obvious love of animals. Her fee was also very reasonable. We would recommend her service to anyone, and Ashley was awesome as well!

We love the ladies of Jan's Pet Sitting. They've been taking care of our pups since we've moved to…read moreGreenville. Our German shepherd mix has anxiety issues and having the daily walks is a must. She waits by the door every morning for Liz to walk her and her brother. Jan and Brittany have stayed at our home multiple times while we are away (sometimes two weeks at a time). There are no words to express the peace of mind we have when we know they are taking care of our babies. They go above and beyond - once Jan even took our poodle to the vet because he had an ear infection while we were away. I cannot recommend these ladies enough - they are very professional with reasonable prices.

If you are going to an after hours clinic you know it will be up to luck to determine how long you…read morewait. Our pet was conscious and able to breathe, so I was fine when certain conditions got rushed ahead of us. We waited about two hours before getting out of the waiting room, and then another two hours before seeing the actual vet. But after 4 hours of listening to your dog wimpering in pain, even the most sensitive and calm people would start to break. I wish someone had at least taken a glance at him and give some reassurance. When our pet was finally seen, the treatment was done promptly. In less than an hour he was returned and we were told to wait a couple minutes for the vet notes and medicine. We waited two hours for those notes. My dog was a miserable mess from the meds, his e-collar, and all his wounds. The lady working at the desk that night was very nice and tried to reassure that we would indeed eventually get to leave. But it is just never something I've had happen at any other format of doctors office before. Usually when places are busy, they do their best to sweep you right out the door. It's this final two hour wait that gets them two stars instead of three. All in all, we were there 7 hours. I would not want to go back, but after hour choices are limited. This place was at least clean and the employees seem nice enough, but I would still encourage your pets not to get sick/injured on a Sunday or a weeknight.

PLEASE READ...LONG BUT IMPORTANT!! I brought my 7 week old puppy to the emergency clinic who did…read morehave a heart murmur to be looked at because she wasn't eating and seemed as if she were dehydrated. First off, he wait was a ridiculous 4 hours for a place where you need immediate care, and then they make you wait in parking lot and don't communicate anything to you. After 4.5 hours I demanded to see my puppy after being told she still had not been assigned to a doctor. Dr. Traynor came in first and said her condition had worsened and she recommended euthanasia. I was shocked because I had not brought them a dying puppy and never intended to euthanize her! She said she had done a sonogram and she had heart disease. She shot down any idea of surgery saying it would be too expensive and when I said I wanted to bring my puppy home, she further argued with me that she was suffering too much for that. Finally, I reluctantly agreed to euthanasia. When they brought my Olivia into me she was already dead. I pointed out to Dr. Traynor that she wasn't breathing, was cold and her eyes were glazed over and she immediately checked for a heartbeat and said there was one so she had to get the medicine in her before I would object. I was so overwhelmed with grief at that point that I couldn't even function. Later, I thought about the whole situation and it just didn't make any sense. It became obvious to me that they put her in an oxygen cage and simply forgot about her, leaving her to go down hill with no care. I later met with Dr Traynor and the Administrator and got more unsettling news. Apparently they don't document when their patients are treated and could offer my no more than a document that said she was sleeping when I asked for proof that they were monitoring my puppy. The sonogram was never noted on her chart and only diagnosis was heart murmur and suggested treatment was euthanasia, which was the only thing on my bill. Dr. Traynor further admitted that when she was initially admitted to the hospital, someone looked at her and decided euthanasia was the treatment. They further agreed that I should have been communicated with and told 4 hours earlier of their plan, so that I could have made a decision earlier on which would have been to take my puppy home. I drove an hour to their facility because they are supposed to have specialists to take care of heart issues but instead they have vets just out of vet school! Lastly, I had a conversation with Dr. Rob Presley, the Chief of Staff, who assured me that they had always had the best interest of their patients at heart but eventually just wanted to pay me off and have me sign a gag order for his insulting offer! I suggested many changes in order to benefit future patients and ultimately clear up problems but apparently he is not really interested in doing that. I have spoken to many of the negative posters here and they are willing to join my crusade to get Upstate to take notice of their short comings and join in the voice to be heard. I will be taking to the media and animal rights groups to get my story and all of the others out there in hopes of Upstate finally taking notice. Please contact me if you want to also partake in facilitating some change so that you beloved pets will get the proper care they deserve! And please do comment if you've had a bad experience so that others will know of the cruel and sub-par service Upstate Emergency clinic offers!

I'm picky about dog boarding. Really, really picky. But, I have to absolutely rave about Tonya and…read morecrew at Palmetto Pet Center! My two dogs get soOoOo excited to come for daycare and boarding that they have full body waggles at the front door. They leave tired and so happy; it's like they didn't even notice I was gone!!! It's clear to me they tailor their approach to keep play safe and pups happy. I have an skiddish Aussie who will easily tell when she has a bad experience; she'll get clingy/whiny after boarding at bad kennels. The staff at Palmetto must give her extra love because they're in her inner circle and she adores them! They also make boarding and daycare easy! No scheduling necessary! Just text Tonya and she responds quickly to whatever you need. They're very affordable and don't charge fees for odd timed pick up and drop off windows or daily treats. They do what needs to be done to keep you and the dog happy and they're always available. Thank you Tonya, Madison, and all! I'm so thankful to have a found Palmetto Pet Center!

BEWARE! I just picked up my dog from these people after a five-day stay only to find they fed him…read moreonly 70% of the meals I left for him. ***THREE MEALS OUT OF TEN, HE DIDN'T GET!!*** ***THREE OF HIS FIVE SUPPERS, HE DIDN'T GET*** Am I wrong to think this is abuse? Does the ASPCA need to be told of this? Local Humane Society? All the veterinarians in the county? How about area newspapers? Advice welcome. I asked the person who freed Skeeter this morning to please have the owner of the business call me. She said he'd be in by 10:00. It's now two hours after that and I haven't heard from him. Great service! Do what you want here, but I'll never go back. Who knows what they might do to him next? Who knows how they'll treat your animal?

First visit at this hospital. I needed my Westie seen as soon as possible as she has a terrible…read moreitch due to allergies. I called and they said to go as soon as I could. Upon arrival I was met by Lilli who explained they had just received an emergency and Dr Ackley would be available as soon as possible. I was put in a room to wait. So far I had noticed everything was very clean and tidy. I also used the bathroom. Five stars for cleanliness. I didnt wait long before my dog was taken to the back room to be assessed. Dr Ackley looked her over and decided a Cytopoint injection was necessary to stop the itching. All the staff I met were very friendly and that helped me and my dog feel better Thank you Cleveland Hospital.

They are very attentive to the pets under their care. They have looked after five of our dogs…read more Unfortunately this year we lost three of them. Their compassion for us and our dogs was most appreciated. They have looked after all our dogs and kept them healthy as long as possible.

Very disappointed with how we were treated by the manager…read more Our dogs have been groomed here several times in the past, and we had always planned to continue using this business. Yesterday morning I called to schedule grooming appointments for our dogs. My first call went to a message stating they were either experiencing a high call volume or were closed. I called back 3 more times over the next couple of minutes, but no one answered. I had 2 meeting coming up and would not be available if I left a message After waiting about 10 minutes, I called again and someone answered. I heard "Hello" and that the call was being recorded. I asked if there were any grooming appointments available next week. The manager immediately responded by asking if I was the person who had just called multiple times. I said yes, and before I had a chance to explain that I was simply trying to get through to schedule an appointment, he told me that calling repeatedly was rude and that I would not be receiving any services from them. He then hung up on me. I was surprised by the response and attempted to call back twice to clarify that I was not trying to be rude, but my calls were not answered. Later, my wife called and spoke with the same manager. He stated that he was with a customer and that I should have known that repeatedly calling was rude. I had assumed this was a business line with multiple lines, but we later learned it is actually a cell phone, and I assume he doesn't know that you can silence them. My wife asked to have the owner contact her to discuss the situation, but more than a day later we have still not received a response. Based on this experience and the way the situation was handled, we will not be returning and unfortunately cannot recommend this business to others.

Had the absolute best experience here! This was our first time boarding our dog and we were worried…read moreabout his behavior towards other dogs and people. He is high anxiety and a little aggressive but the owners said it wouldn't be a problem at all and they took him with open arms! After we dropped them off, they spent time bonding with him and playing his favorite game, fetch. They took him for daily walks and played with him. They also sent us pictures and updates. I couldn't be more than happy! When we came to pick up our dog, he was happy to see us but now that he's home, I think he wants to go back! Overall, the owners were wonderful and sweet and took all of our concerns with our dog seriously. They went above and beyond to not only make us feel comfortable but our dog as well! I highly recommend them and plan to use them in the future!

My dog had a tumor in the right lobe of his liver. No local vets would touch it. I'm in Asheville…read morefor the summer and my local vet recommended FETCH in Greenville. After some research confirming that their surgeons were board certified I made an appointment with Internal Medicine. I cannot praise them enough for the doctors' patience, knowledge, and recommendation on tests to perform prior to my making a decision on the surgery. Everything I read indicated that this particular surgery was very tricky because it was in the right liver lobe, and most surgeons were hesitant to try to remove it, but I felt that even though my dog was 12 years old the prognosis of only a few months if I did nothing vs. 4-5 years of the surgery was successful made the decision easy. I met with the surgeon and she was very confident that she could get it out...and she did!! Post Op a dedicated nurse was assigned to my pup 24/7. I received photos and updates every morning and evening while he was there. EVERYONE I met was caring and concerned. I never felt rushed and was always able to get all my questions answered. Was it worth the 4 hour round trip ride....most definitely!! There are not many specialty vet hospitals in the area and I'm so glad I chose this one!

We had the unfortunate need for emergency veterinary services. My daughter's tiny chihuahua had a…read morebowel obstruction and spent 5 days at Fetch in their ICU after GI surgery. We visited at least once every day. We found the front desk staff to be kind and efficient, putting us in a private room to visit when he was brought out. The vet techs were absolutely awesome. They were so kind and compassionate, and very knowledgeable. My daughter was kept abreast of current charges and anticipated charges and options. We received regular updates, and evening photos for our comfort. Special shout out to Dr. Scotti who was with our beloved pet for most of his stay. She was so thorough in her reports and just the sweetest and most compassionate person! She is definitely in the right field for her gifts. Sadly, our story did not have a happy ending, but we are confident that everything that could be done to help him was done.

I have had so many visits especially lately with a multitude of my furkids from the zoo I have at…read morehome. Every single experience I have had is incredible. These guys really know what they are doing and I say that because I have had my fair share of vet visits over the last 15 years. And I have never ever had anyone that is up to my standard level. Not only are they up to it they surpass it. I wouldn't trust my precious furkids who are my whole world with anyone else. I can't say enough wonderful things about them. I could write a book but I recommend having the experience yourself and seeing it in person. I have had 6 of my 14 furkids to them. I trust them fully.

I was very worried after moving to Greenville after living in South Florida for most of my life and…read morehaving to find all new places to get things done like finding a Vet. I have been going to the same vet for 15 years and when you build that trust with someone and your dogs trust them as well it's very scary to have to try somebody new.. I did a lot of research this past month and trusted my guts, and I decided to give Augusta Road animal Hospital a shot. I was worried because I was 14 minutes late I'm still getting used to driving around around here even though they were only 3 miles from my house trying to get the dog ready and there was a little Augusta Road traffic that delayed me a bit, but they were still able to see me and they were very patient very friendly and very knowledgeable. The place is cute, comfortable, and very clean. It was only my first visit so I will keep you updated on future visits with my other French bulldog as well but so far so good. If you're looking for a new veterinarian, I would highly recommend this place.