TLDR; Everything you read in the other reviews is accurate. Would not recommend this rental agency.
It was high season (January) and all the other rental companies were booked, so we had to go with Lucky. We rented a "Roadie" for six days and drove from Christchurch to Auckland.
Their vehicles are very old. Ours had 500,000 kms on the odometer (over 300,000 miles). It was a 1999 Toyota HiAce that had lived a life in Japan, then been convereted in New Zealand in 2006, then had been used as a campervan for 10 years already (probably with a different company). It worked fine for us for 5 days, but I wasn't confident that it would have lasted a month.
A few anecdotes:
* They don't do an inspection/damage report of the interior, since they don't care
* You're "allowed" to purchase up to $100 of parts for the vehicle during your trip. Yes, it sounds nice, but that means that I had to buy my own replacement windshield wiper blades when it started to rain
* It's truly bare-bones. Sheets for your bedding, which are a tired old comforter and ratty pillows, cost $10, just to rent!
* When we went to pickup our van, we had to wait an extra 30 minutes while they went to have a new key made, since the old one was "about to break off"
* Our "stove" was a one-burner butane canister stove bolted to the rear countertop.
* The diesel "tax" is $6.50/100km driven (e.g. drive 1,000km during your trip, and you owe then $65 when you return the van)
* Some campsites require a "certificate of electrical fitness" before they will allow you to plug in your campervan. I'm not sure if we had one, but looking at the wiring inside ours, I'm not sure if it would have passed...
* When we picked up our van, one unhappy customer (who was waiting for the airport shuttle) told us about his experience with a van that wouldn't start, power windows that fell down at night, and customer service that wouldn't answer the phone...
* Our van also started without a mattress pad for the upstairs bed - we were told go to buy one, and they would pay us back :-O. It was also missing the boards to build the bed, so that required a trip back to the Christchurch home base. In their defense, they did end up crediting a 1/2 day of rental to us in the end. Note - the Auckland staff was a lot more together than the Christchurch staff.
* Lastly, all of the other companies have logos all over their vans (Jucy, Maui, Britz), but Lucky's vans are all unmarked and are a (faded) white color. Hmmm...
In summary, New Zealand is a beautiful country and campervans are fun, but if you can rent from a different company, I would highly recommend avoiding Lucky. read more