Very poor service. I had a near identical experience to what's already been posted. The owner told me my suit would be ready by Thursday afternoon, which was great as I needed it for Thursday evening. When I went to pick it up on Thursday at 5pm it wasn't ready as it was "too hot" during the week, "come back tomorrow at 7am" I did. It wasn't ready until 7:25am. When I told told him I didn't feel I should have to pay full price he cut me off and in a condescending tone told me it was too hot on Monday (I dropped off my suit on Tuesday) and he would not take anything off the cost, as that's not the way he does business. When I told him he would be losing a customer over $15 (half the cost) he told me fine. I've been a regular customer for over 10 years.
The owner took zero accountability, made excuses, did not apologize for my time or inconvenience and was rude and dismissive. No effort was made to be reasonable or own up to his failure to provide his services.
He does not understand how customer service works, if your job is to provide a service at an agreed upon time and you fail to do so you need to take steps to satisfy your customer. This concept seems beyond him.
In the past I was willing to ignore his inconsistent opening and closing times and high costs, I don't mind paying a premium for good quality, but customer service is part of the equation. When things go wrong, as they will in all businesses, how you respond to the issue is the measure of your values. This business owner proved to me he does not truly value his customers. read more