Totally satisfied with the services of this very efficiently run real estate. I have bought an…read moreinvestment property through LJ Hooker and they have been very professional in their dealing with finding and managing a tenant and the property. I have been so impressed with their connections and work that a close friend has used their services as well. Another satisfied customer. They are situated in Tweed Heads Mall which has plenty of outside and undercover parking.

Negative if I can give, One of the worst for rentals, worst experience ever. We were renting…read morethrough them and were about to vacate to move in our property as rent bumped up by 50% one fine day, we had one and half month to vacate and two days before inspection day unfortunately had a family member sick with COVID symptoms and we requested them if we can reschedule and they said no and inspite of RTA saying NO to them for entry, the property manager from Remax continued with open home, they made a unlawful entry in our property, saying do what ever I could do but they will go ahead with inspection, risking potential tentants of getting COVID, as it was work involved for them to call and reschedule with potential tenants. I would suggest everyone to keep away from these bunch of greedy and lazyy agents. We now own two properties and will never get these people near my property. We have contacted current affairs and lawyers to deal with these...I suggest landlords to give property through other agents so its a pleasant dealing for all and keep away from such unprofessional agents. So, to the Remax guy, who very conveniently LIED to the review below, that I did not notify of COVID, please do your checks, attached is a snapshot of an email sent to you guys stating someone is unwell with symptoms and on the same email I attached an extract from RTA website, also HIGHLIGHTED IN YELLOW, when I sent the email, to be clear that it states no entry allowed if someone has COVID symptoms to inform you it's unlawful as was also advised by RTA, this was provided after repeated phone calls to cancel due to someone with COVID symptoms, the property manager didn't even attend to the call, she just told the receptionist to say "do whatever I want and whoever is sick, they can't reschedule as around 20 group of people are eager to come in to inspect the open home". You should have recorded phone calls as well to listen to. I know it is cutthroat and profit driven market, but shouldn't you be little ashamed instead of lying? Also, it is not just the safety of you staff but the potential tenants who didn't even know that someone might have the symptoms, no mention of them in the below review clarification clearly shows what kind of customer service could be expected from you.

BEST IN THE BUSINESS - REMAX Regency have managed four of my investments at different ends of the…read moreGold Coast and they have been exceptional. Communication is brilliant as is the service they offer. As with any business there sometimes things go wrong but what sets them apart is that they take accountability and admit if they are responsible..no passing the buck. They gave also just sold one of my properties in sanctuary cove for the best price in the complex in four years. It's easy to see why they are the #1 sales and property management company on the coast. I would recommend them to anyone looking for peace of mind when it comes to any property management or sales related needs. Keep it up guys!

Very polite and efficient group of guys, i was kept in the loop about when technicians were turning…read moreup to my rental property and the technician turned up on time. Mitch called me to arrange everything , he was polite and made sure he knew all of the details of what was required for the job so it was done properly keeping my tenants happy, Thanks guys, Highly recommend Thompson Cooling.

We have a few investments properties scattering from Brisbane, Springwood and the Gold Coast, so…read moreobviously we deal with many companies/agents. I have been more than satisfied with my dealings not only with the Professionals as a company but in particular with Brooke as our Property Manager. I would go as far as saying Brooke Schmidtke would have to be the best Property Manager we have dealt with, she goes above and beyond with her standard of service. K & J McL

The service we received from the moment we walked in was fantastic. James, who I believe is the…read moreguest services manager is amazing. We got a early check in at 8:30am rather than the usual 2pm. I highly recommend this hotel. It was in a fantastic location with a coffee shop below, supermarket that you could access via lift, chines Thai Italian and French restaurants surrounded you. With a 2 minute walk to the G Link tram station that has direct access to surfers paradise etc. Gym and pool facilities were exceptional. I have no complaints about this apartment building. The rooms were tidy and clean. We also got upgraded from the city view to partial ocean for our 8 night stay for no extra cost. Would definitely stay here again and recommend it to other people.

From the moment I arrived I was greeted with friendly and helpful staff, starting with the…read moreattendant out the front who let me into the underground car park before I'd even checked in. The front counter was busy but all staff, including the lady who served me, were all about customer service and were efficient and fast without losing that personal touch of engagement. The one Bedroom apartment I stayed in was gorgeous - neat, roomy, modern, with all the facilities expected (the photos don't lie - it's exactly what it looks like). This place is obviously cleaned by someone with OCD - even the cutlery items are laid out in the drawers with military-like precision! And they even supplied salt and pepper in little sachets so I didn't have to swipe some from Maccas.