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    Lufthansa

    1.0 (1 review)

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    10 months ago

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    Gotogate - Why was I on hold for two hours on a Monday? If there was no one in the office, why wasn't that on a message? Insanely unprofessional.

    Gotogate

    1.0(176 reviews)
    1.1 kmFrogner

    UPDATE After leaving feedback and mailing senior staff I was contacted by a manager who informed me…read morethat I had been given incorrect information and that a full refund was being made onto my card. This has been done and I can confirm the matter is entirely resolved to my satisfaction - thank you.

    My name is Diego de Araujo Nogueira GOTOGATE ITS THE WORST…read moreCOMPANY EVER! My order numer - 1095-500-305 One of the worst companies I have ever dealt with. I have tried contacting them multiple times and received absolutely no help. Initially, I contacted them to add an extra baggage allowance to my flight. They told me they couldn't assist over the phone and that they would forward my request to the appropriate department and respond by email. After waiting a full day, they finally replied only to say that we would need to purchase the extra baggage at the airport. Of course we know that it is possible to buy baggage at the airport, but the whole point of contacting them was to purchase it in advance, since it is usually cheaper. Their response was completely useless and showed no willingness to help. To make matters worse, for the past two weeks we have been trying to contact them again. Every time we call, the system ends the call saying they are too busy. The same thing happens with their online chat. With Latam, one of the airlines operating our flight, they are able to see our reservation. However, with Qantas our ticket does not appear in their system at all. In the Gotogate app there is also no information about our flight from Brisbane to Melbourne. At this point, the whole situation feels extremely suspicious and unprofessional. I strongly advise people to avoid this company. Do NOT book anything through them.

    Photos
    Gotogate - Don't they look happy?

    Don't they look happy?

    Gotogate - Proof of ticket purchase.

    Proof of ticket purchase.

    Gotogate

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    Lufthansa - airlines - Updated July 2026

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