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    Lumber House True Value

    5.0 (3 reviews)
    Closed 12:00 pm - 5:00 PM

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    2 years ago

    Local supplies for all your projects. Friendly staff and large inventory so most every need is there.

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    4 years ago

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    4 years ago

    Can't remember when I was treated so nice in a business one of the best shopping experiences ever.

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    Menards - Loading area.

    Menards

    (25 reviews)

    $$

    I have to drive back to Salina to pick up the rest of my order when I was told it was complete at…read morepickup yesterday. I asked two employees after we finished loading if the order(100ish items stacked on a pallet, hinges etc just out free on top of boxes) was complete, and they assured me it was. After arriving home and began unloading I noticed that I was missing several items on top of two items being damaged beyond use. I have ordered close to $15,000 worth of merchandise in the last few months, most of it being cabinets and associated items. This will be the 4th time having to drive back to Salina for this order. 70 mile round trip. We drove there to order the cabinets, I drove back the following day because the employees missed an invoice that I needed to pay to get things ordered, I drove there yesterday to pick up an order that I was told was complete. Now I have to drive back to pick up the remaining order and get the damaged parts replaced. The supervisor and GM of the store would not budge on delivering the items without charging me a minimum of $160. Tell me how that makes any sense. Not a great way to treat your customers. There are plenty of other stores like Menards. I will not be returning for any more larger purchases.

    I called to make a return for an item that was never picked up. The woman I spoke to said it had to…read morebe done online that she couldn't return it. I asked if it mattered that the order was placed 3 weeks ago and ready for pickup sitting in their store. She said, no you have to go online. UPDATE: I went online. If an order has been pulled, you can not return it online and have to contact the store. I call the store back. I get her name this time, Tammy. She CLEARLY does not want to do her job. Got an attitude when I told her I just spoke with her and was looking at the website and it's not possible for me to do the return. She asked for the order number, paused for a minute, then said "I'll see what I can do but I don't know" I said, "ok, we'll can I get a call back with an outcome?" Tammy said, "Ugh. I guess I'll go over to a register and just do this return so I don't have to find someone to swipe." I'm guessing at this time she actually went to a register about a minute passes and she said, "I processed the return." As I was saying, "thank you" Tammy proceeded to hang up on me. Absolutely ridiculous customer service.

    Lumber House True Value - buildingsupplies - Updated July 2026

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