Great from start to finish! Responsive, easy to deal with, and gave us time to do what we needed before we were ready to install. Definitely recommend! read more

Contracted with LL Flooring located in Hickory, NC. Per the office manager I was required to pay in full up front, but LL Flooring would hold the funds until we had a final walk through and I signed off on everything being completed to satisfaction. However, I never had this walk through and ended up taking 5 days instead of 1 day, that appears to be due to LL flooring's lack of transparency and communicating with the installers. When I contacted LL Flooring they had already released the funds to themselves and the installers, they did refund for the material but said I would have to take labor refund up with the installer and have been completely unhelpful with this process where the installers have worked with me trying to get this resolved. Additionally, in the beginning I had requested carpet to be installed but was told I could wait until the flooring was almost complete to finalize this and when I went to finalize which was after they released the funds, LL flooring added additional charges and said the installers increased their cost that ultimately doubled the cost originally quoted. When asked about this Jordan said the quote was only good for 30 days however I was never told this nor did I ever received the paper quote despite asking for it to be emailed to me. I reached out to Ben, the store manager on multiple occasions and was told he was going to look into it and get back to me, I have not received any follow up from them. I have contacted this office multiple times and keep being told there's nothing they see in the notes and nothing I (the customer) can do, they refuse to provide me with any contact information above their store manager that continue to dodge my calls. Now that I have filed a complaint, calls from my phone to the store go straight to voicemail but not when calling from a different number. Basically, these two employees will tell you anything to get you to pay and once they've been paid they do not care if you have any issues. I do not like that you are unable to speak to the installers to confirm pricing and after all this, I question if Ben and Jordan are being truthful in their prices and quotes. I would avoid using LL Flooring at all costs, at least this location. read more

Absolutely will never come back again. They say it doesn't matter the size of the project but when we spend $5,000 on a main floor there's no issue, but when we spend $750 on a bathroom floor... TOTAL NIGHTMARE. STILL have yet to get back money from work that was never performed. Tired of calling and dealing with both Lumber Liquidators and Watson. First issue was that when we ordered the floor we were told the floor would be in by the end of the week and the installed the week after. Sounds simple right? Wrong. Took two weeks to get the product, then LL never told Watson we picked up the floor. So I'm calling and calling LL for a week straight and they say they will take care of it. I finally get fed up and call Watson. Ok so finally get an install date. They come to install and we ask, "hey, any chance you can use the leftover moisture barrier from the last project so we can return this new roll we were told to buy for this project?" The installers say they don't even need the moisture barrier at all. Interesting since Watson made us buy it. So anyway, project is all done and we had so much leftover product! $200 of extra product on a small bathroom floor. Turns out that we never needed the moisture barrier and LL didn't know what they were talking about. I also went over the invoice and found charges for work that was never preformed by Watson and charges on the invoices for work that never needed to be done in the first place. From them screwing up the measurements and making us order way too much product, to LL telling us how they will make it better. Well it's been months since we began this project and still not completely resolved. You can bet that we will not be back, nor will any of our family and friends. These two companies have horrible communication between each other. Buy the floor elsewhere and find a different install company that knows what they are talking about. The only reason this is getting 2 stars is because the floor does look good. Now I just need to finish the caulking and trim work that Watson never completed! Ben at LL, you tried to be helpful and I appreciate it, but I'm tired of calling you to get both of these companies to fix this message. read more

Bought our new Bamboo Floors from this Lumber Liquidators. They did the installation as well. I could not be happier with any step in the process. The sales people were very patient in explaining the pros and cons of all the available materials. My wife and I chose Morning Star Antique Strand Bamboo. Installation was on time and fast, they did our whole house other than our kitchen and bathrooms in 2 days. We will be back to buy Engineered Vinyl Plank flooring for the rest. Thanks guys for making my house look better than brand new. read more

Lumber Liquidators - Flooring Near Me - Hickory, North Carolina

We bought new laminate flooring from Ben recently, and we love our new floors. From the moment we entered the showroom, Ben made sure we knew exactly what we would need to complete our job and walked us through every step of the process. With his help and direction, I was able to install my own floors and they look great. Ben went above and beyond from our time in the showroom, to following up with us after our purchase to see if we needed any further assistance. We will definitely be back as we need additional flooring. read more

I was very nervous about starting this endeavor. It seemed too big and too overwhelming, but Ben, Trevor, and Tim made me feel infinitely better. I absolutely loved every aspect of this transaction! Ben informed me of all my options and showed me many samples. He sent me home with several to choose from, so I felt sure about my decision: hand-scraped bamboo. He advised me about what the best padding to use, the best chemicals to use (Bella products), and the best cleaning tools (Bella). Now my home has added value, and I am a much happier individual. The installation crew was fast and efficient. They took part of a day to install it, and they cleaned up afterwards. I literally came home to a new house! I would most definitely buy from Ben and his employees again! I would recommend that interested consumers visit the store. It makes a huge difference to touch the boards and speak with someone instead of just looking online. Some of the best customer service I've ever experienced. read more