Lumineers Lighting is definitely one of the best light installation companies I have had the pleasure to deal with. We had them install Christmas lights to our townhouse this year and it looks stunning and the price is reasonable considering everything they do! athew responded to my request for a quote and responded immediately! He was prompt, professional, and his team from the office staff to the installers were amazing! Fantastic customer service! My lights were up within a week of my call! Great service and product that I look forward to using and enjoying for the future! 10/10 for me! Linda read more

langley location : First year starting up ; was fairly expensive for initial costs . But the house looks great . Set up looks neat . No loose wires anywhere . Have got many compliments from family and friends . Getting quotes was easy . Scheduling wise - they call you night before set up but downside is they don't give you a time frame when they are coming , they just show up whenever the day they are supposed to come . Overall , would recommend. Good job ! read more

This is the second year using this company. Last year they did a good job. This year the installation was a disaster. The installer left wires hanging loose and live plugs open to rain, thereby shorting the lights. I was without lights until I called an electrician who taped all the live open plugs. He also found a wire with an open plug buried into the gutter filled with rainwater, creating a potentially dangerous situation. Not only have I paid $352.80 for a faulty installation, but also the cost of an electrician. If Lumineer is the company they profess to be on their website and on social media, I expect them to credit me for their mistake. After several calls and emails, I have had no response. Yaroslava Starak read more

If I could give fewer stars, I would. I never leave bad reviews because small business is hard, especially in 2021, but this level of extreme lack of customer service deserves to be addressed publicly. We used this service last year - install went fine, takedown damaged a lot of the lights. They indicated they would take the lights back to fix them. A year later, we chose not to use them for install again but requested that our lights (that were fully paid for) be returned. Numerous voice mails went answered. Middle of December rolled around and still, no Christmas lights. Extremely rude customer service person finally picked up to say "we could have told them we wanted our lights back" and that they had come out to our area a number of times already. Then she proceeded to hang up on me and not pick up the phone on subsequent calls. Wow. So to recap- we paid for lights that are still sitting with this company despite numerous requests to get them back. 0/5 would not recommend. read more

**AVOID** We organized three different occasions for you to show up and never showed. You also gave us three different quotes always changing each time from hourly to flat fee. The prior year that we used you your workmanship was the poor, but we decided to give you another chance. Now this year you NO SHOW a few times, and then randomly show up two days before Christmas. At that time my mother told you she wasn't interested anymore. Then you have the nerve to send a phantom invoice, which has zero details of what your billing . You folks are the most disorganized company I have ever done business with! read more

I would certainly not recommend this company. They were supposed to install my lights and everything was confirmed. I was out of town and all the lights which I purchased from them last year were left on the porch. There were several email confirmation. After that i emailed the company 3 times and left a voice mail to ensure then install had been done as I had a party the day after I returned on December 1st. I arrived back home and nothing had been done. I called three times and it was only after I said if i did not hear back they would get a bad review that my call was returned. The fellow I spoke to said the i stall was supposed to take place on November 18th but he was new and would get the office to call me. I waited but no follow up call. 5 hours later I called again and got the same fellow. He expressed surprize that I had not heard back. I said I needed to hear back that day (Friday) as if they were not going to do it I needed to get someone else. To date despite more phone calls I have heard nothing. My party came and went with no lights. Last year I purchased my lights from them which were much more expensive than what I normally would pay but that is the only way they will guarantee the lights and it is good for three years. When they installed the lights last year the did not do the job correctly nor was the billing correct. I only went with them this year because of the guarantee but they are worse than useless. I have never written a bad review before but am so upset and don't want others to go through the same experience. read more

Had Lumineer install the lights on my house this year. Pricing was reasonable and the installers were quick and efficient. 10/10 experience.

Stay Away! I write this in the hope that this does not happen to anyone. I contacted Lumineer to simply hang about 75 feet of lights from my roof line so I did not have to climb on a ladder or get on the roof myself. This is a 15 minute job max that normally I would do, but it is not worth me getting hurt or putting myself in danger anymore. They quoted me $420 to do this! Although, this is insanely high, the lights were commercial grade and I did not have to do it. The crew the sent to do the job did not speak English, had no idea what they were supposed to do or how to do it. They also showed up unannounced. This was contrary to what is advertised and how they justified the higher price to me on the phone. I contacted the office to explain what happened and they offered no apology, just an excuse that the owner or the person that should have been out to do the job could not make it. The last week of January, without any communication, the same crew showed up to take the lights down. They left unannounced leaving the lights, several extension cords and non-christmas lights that were painstakingly wrapped around a tree. They literally took down lights and cords that they did NOT put up in the first place. I called and emailed the office to let them know what happened with an expectation to contact me with in 24 hours to resolve the situation. 72 hours later, I was contacted by the office with no apology, just an excuse that they did not know what they were doing and that they would send them out again to wrap the tree. They did such a poor job of wrapping the tree again that I now have to do it myself. Having lived in several countries, running businesses myself from small to global chains, and never writing a review on YELP, this was one of the worst customer service and overcharging experiences I have encountered. I hope this saves anyone else of having to endure such a bad experience and getting ripped off. read more