We've had a horrendous experience with this company. We paid thousands to have a sprinkler system…read moreinstalled and our yard seeded for a new lawn. On day 1 they cut through our internet cable in 2 places and from there is was all downhill. After going back and forth with them for months, we've been left with mud pits, barren patches, and a yard filled with crab grass. The owner has been defensive and claimed if we wanted a nice lawn, we should've done sod. He also didn't remember how the sprinkler system worked and gave us a manual to learn it ourselves. The most unprofessional, fraudulent company I've ever encountered.

Thomas arrived on time and found the leak in my yard! He fixed it and then did maintenance on the…read morerest of sprinkler system. I know who to call for future irrigation service.

After weeks of delay we heard nothing but lies and excuses. Daniel does not respond to calls and…read morerarely to text messages. If we hound him for an update we just get excuse after excuse why the job is not done. If he shows up then its just for a few minutes before disappearing. He promised 8:30Am several occasions only to show up at 11:00 for 30 minutes or not at all. Still waiting for it to be finished. We apparently are not the first to have these issues. He's gone dark and complaints on NextDoor are stacking up. Do NOT give Daniel a deposit or ANY money until the job is complete.

From the owner: Here at East Tennessee Iirrigation it is our goal to provide the absolute best service in the…read morebusiness, we service all irrigation systems, new installation, add to old systems, system turn on and system winterizing.

Danielle and Rob did a thorough and professional job finding a broken line, broken controller wire…read moreand correcting several other issues with the very complex 7 zone system we inherited when we bought this house over the winter. They were both super nice, professional and knowledgeable, showing me each issue and addressing them quickly. The system is back to rights and I cannot recommend them more highly

Had to post a review here also. Owner is a who employs those just like him. All my neighbors on…read moreColonial Forest had stopped using them because of shady pricing & tactics. I had to learn the hard way but they won't get another penny from me. Charged $125 for a test to find a leak. Didn't find the leak and didn't tell me they were going to charge me for the test. I called the office to find out what the charge was since they ran my card. Was told this test cost $125 and I explained the tech never disclosed this. They said oh well we will talk to him. As much money as I have spent with them you would think they would be straight shooters. It makes me question everything else they have charged me for. Super suspect business practices.

Let me begin by saying we were very happy with the work we had done by Lawn Butler. Our house was…read morebuilt 30 years ago and the landscaping was minimum minimal as we were just about broke when we finished three years later, the house flooded due to poorly executed placement on the property ad drainage. A drainage pond was installed in front as a stop gap measure. A lot of dirt from the front was hauled around the back and basically dumped we always intended to do something but we didn't know exactly what. Fast forward 30 years. I met an old friend Patrick Johnson who had done some landscaping for us years ago.Patrick told me he was working for a company he really liked. We had pretty well given the job to someone else, but Patrick came over and showed us their capabilities and we were impressed. We then met with brian their landscape architect and he proposed a hardscape backyard with a wall of stacked boulders. I couldn't quite understand what he meant, but he showed some pictures that looked encouraging. The result was far beyond our expectations. They offered a detailed proposal and design that we liked. They came in on budget in exactly the amount of time they said it would take to do it. They were here every day on time. They were very accommodating to us - polite and careful working around our cars and our property. You can see from the pictures of the back that the mini Stonehenge as we call it is quite impressive and far behind what we expected. The pond in front was poorly constructed, too small and too shallow. Since the equipment was there, we asked for a proposal to clean out and reline the lower pond. It proved to be more complicated but Brian figured it out. Theybegan working on that project as they were finishing up the backyard "Henge." Once again the project exceeded our expectations and came in slightly under budget and on time I can't recommend these guys highly enough they brought the equipment some very skilled operators people who worked very hard and were trustworthy and friendly. Please feel free to contact me if you would like further recommendations. We love these guys. Bob Sutton

I wait almost 2 months for the work to start which is a 1 day job. Simple stuff - hillside…read moreplanting and mulch and spreading topsoil overexisting grass and field to flatten/even it out. They send a crew with 1 guy who consistently works on the hillside planting and mulch. Mind you, they measured the areas, took pictures of what needed to be done and still didn't have the right materials. They dump truckloads of GRAVEL mixed into what was ordered to be high quality TOPSOIL onto my land and spread it everywhere. This company did a bait and switch on the instructions to bring high quality topsoil and instead dumped truckloads of dirt filled with gravel. I send videos and pictures of what they left me. They scheduled and Canceled the 'fix' 3 times at the last minute. Ken uses excuses that they can't find any crews .... so a paying customer who has been duped into hiring you under the assurance that you can handle the job is supposed to feel bad for you at this point??? Then 3 weeks later send a 2 man crew to clean up the mess that this company created. This cleanup crew starts their 'fix it' day by pulling up and having a 1 hour lunch upon arrival at 1pm in the afternoon. Then they sit down in the yard, hand picking gravel.  I have to instruct them to use rakes and shovels because there is no project manager. They then packup and say absolutely nothing so that I do not have the opportunity to review the work before they leave essentially getting out before I can inspect it while I'm working inside. They then have the audacity to send multiple revisions on invoices for some kind of machine parts (not applicable to this project) and extra work days !!   Are you kidding me right now?? It appears they are charging me for maintenance costs to their broken down truck (another failure to show up and the customer is being charged for truck maintenance??) WTH !!! This ordeal has been a nightmare because my property only needed patches filled and topped and otherwise was in great shape. Now I have rocky pastures and can't mow because it sounds like machine gun fire. (with the exception of mulched hillside). And of course no one is responding except to send more ridiculous invoices that aren't even applicable to this job. This company pulled a bait and switch with materials (charge me for topsoil and deliver dirt you'd get off the side of the road). Then they lied about where they got the dirt from because I called to check if that where they purchased it and IT WASN'T. Then they screw up the job and want to charge an extra work day to the customer to fix the mess they created which still isn't fixed bc their is still gravel and tire tracks. GET IT RIGHT THE FIRST TIME because its illogical to screw up a job and expect to be PAID to fix your mistakes. This is insanity and I even left out some additional details to save space!! Maybe they can mow a lawn but I wouldn't have them do any landscaping. Sounds to me like Ken is selling something that he cannot endorse or exert quality control over. The only reason they have 2 stars instead of 1 is because he came over 1 day and did some raking and admitted the job was a "debacle" (his word).

He took my back-flow preventer in Fall after a freeze (broke/leaked). Stated he would let me know…read moreif he could fix or not. Forgot about it until April. I called and talked to him 3 times and stated he would call when he got back home. Never called. I called again today, 4th time, telling him I wanted it back, but he didn't know where it was. However, he said he would call once he got home. I reminded him he hasn't returned 3 other calls and stated I wanted my device back as he mumbled how busy he has been and hung-up on me. He came later that night and dropped it off, didn't say a word.

From the owner: Mascaro Irrigation Service is a professional Knoxville, TN Landscaping company that will get the…read morejob done right. Whether you want custom designs or simple backyard aesthetics, we are here for you.

FRAUDULENT BUSINESS PRACTICES - Zero Accountability…read more This would be a zero star rating if possible. This company is a textbook example of why you should never pay for service upfront. We paid in full before they even stepped foot on the property, and it is now clear that was a calculated move to secure our money without any intention of delivering the promised results. In December 2025, after two failed attempts to even show up, they sent a technician to assess a leak in our pool and spa. We were promised a comprehensive report to hand over to our pool company for repairs. When I followed up, I was told it would take "a few days." It is now late March, and after four months of calling, texting, and emailing, I have received nothing but silence. They have either blocked my number or folded as a business--either way, their conduct is unprofessional and unacceptable. Be warned: I have already contacted my credit card company to dispute the charges for services not rendered. Furthermore, I am filing formal complaints with the Better Business Bureau and relevant state consumer protection agencies to ensure other homeowners are not scammed by this outfit. I have every receipt and text message documented to prove this gross negligence. Avoid this company at all costs.

Absolutely terrible. Avoid these people. Will not return phone calls…read more Won't send reports or tell you what they found.