I purchased four expensive trees from this nursery. Shortly after planting, one of the trees began…read moreshowing signs of significant stress, while the other three - planted in the same area and under the same conditions - continued to thrive. I contacted the nursery for guidance and assistance but did not receive a response for more than two weeks. When they finally replied, I was told they do not guarantee their plants. No effort was made to inspect the tree, discuss possible solutions, or offer any accommodation. Instead, the response focused on suggesting that the issue was the result of something I had done. I understand that plants can be unpredictable and that not every issue is covered by a guarantee. However, I was disappointed by both the lack of responsiveness and the unwillingness to work with me toward a resolution. As a result, I will not be doing business with this nursery again. Based on my experience, customers should not expect much support once the sale has been completed.

HORRIBLE CUSTOMER SERVICE! First time visit on 4-5-25…read more Spent about 30-45 minutes walking around looking at trees and shrubs. It wasn't too busy, maybe 20 customers all perusing the lot. Not once did an employee offer to help. One employee was not busy and actually walked in a circle around me then went over to help someone else thirty feet away. I then saw the same employee helping another person that just came in well after we did. Not a single employee greeted us. We were looking for specific items and had questions but were ignored. Although the inventory is quite good, we wound up going to another nursery in town and spent a few hundred dollars on shrubs and got amazing customer service. Looks like we won't be going back to Shooting Star Nursery ever again. First impressions are always lasting ones.

Wonderful place to shop!!!!!!!!!!!!!!!!!!!!!!!The prices are GREAT~Helpful staff & friendly as…read morewell.......:)

Great customer service. I enjoy shopping there. They got me taken care in my lunch hour.read more

This nursery has pretty good flower baskets; however, they aren't thickly planted so they get…read morestraggly within a month. Disappointing. They certainly do NOT compare to the flower baskets hanging in Ashland and other Southern Oregon small towns. I wish they did. They have beautiful stands to set them on -- both high and medium height. They have all the other acouterment as well including hangers, hanging stands, flower food. In addition, they have lots of other plants of all kinds. Fairly knowledgeable, fairly friendly customer service. Sometimes they can be in too much of a hurry to do something else than give good, caring service.

Their hanging baskets are awesome! Good selection of veggies n trees too. Awesome customer service,…read morethanks guys!!

They have the best Japanese Maple selection in the valley, and they have great prices. We'd been…read moregoing there for a few years to feed our Japanese Maple crave when we discovered they also do landscape. We asked Greg to give us a bid on a backyard project we'd been trying to figure out for a few years. We'd gotten a few other bids which basically recreated one or another idea we threw out, but we didn't really know what to do. Greg has vision! He was exactly what we were looking for. Someone who could look at our yard, listen to our concerns, and come up with a solution. What he came up with was perfect so much better than our ideas. It was also very reasonably priced. When it come down to doing the job, his guys were super nice, and they made sure to do the job right. Our backyard is beautiful now.

Came in for some plants and ended up leaving with nearly $500.00 worth. The plants are beautiful…read moreand the young man who helped us was beyond wonderful, unfortunately the older lady who owns or runs the place is a complete looney toon! After picking out our plants and paying the young man, he asked me to get my vehicle and drive around back to where the plants that I just purchased were, in order to load them up. I did as he asked and as I drove around the back I pull up along side the man and my plants. Suddenly this older gray haired woman comes out fist clinched screaming at me and began slamming her hands on the hood of my car over and over again then approached my passenger door and open it with my young son in there frightened by this crazy women. I asked what was the problem and she keep saying "why are you parked in my drive way?" To which I calmly replied "to load the plants I just purchased?" but she continued the sharp questioning over and over again, until I finally had enough of her insanity and I told her to shut my door and I'd gladly move it! She abruptly turn and left without another word. Needless to say that place is too beautiful to have a nut job like her at the helm. We won't be back! Sad. Perhaps she was without her meds that day, or perhaps she simply has no manners, but either way, its a shame to have a woman like that working around paying customers!

Great selection! Cant wait to get my plants in the ground. Thank you Forestfarm! I will be back for…read moremore trees soon!

I purchased Bamboo plants from Forestfarm at Pacifica because I was told they were Heat and Cold…read moretolerant. the plants struggled and eventually died. I was in contact with them about things to do and tried every they suggested. this company won't stand behind their plants. They will not refund or replace!!! DO NOT BUY FROM THEM!! Fast Growning Trees Company has a 1 year warranty. Check them out online.

First time here, large selection of plants, very friendly and knowledgeable staff. Took a while…read morefor someone to come out while we walked around. More signage on plants would be helpful (variety, care, conditions, etc.) Prices are reasonable.

Hear all about it. The customer service at this nursery sold me on buying 3 trees…read more Josh and Sara are extremely knowledgeable and led us to making better decisions for our yard. Went to 2 other nurseries before Cascade and when we asked about certain plants they just pointed us in the direction to where they were. Josh educated us about the two different trees I was considering and then based my opinion on his facts. Needless to say, our numero 1 Nursery will be Cascade. Thank you so much for your assistance.

My husband told me about this new plant shop last week and I stopped in. They have a great…read moreselection of plants and the owner couldn't be nicer. She has a list for customer orders from her supplier. Of the 2 plant shops in town I can see this being my new go to!

Been there like 50 times and haven't had a bad experience so far…read more I would recommend

Wow! I was blown away by the service and know how here! There is not any garden problems that they…read moredo not have a solution for. They are always so friendly and accommodating and always have exactly what I need!!!!

Such a beautiful venue! Brittni and her family have done amazing things with this farm. So much…read morecare has gone into each and every detail! Hi

From the owner: Family Owned and operated farmread more