I hired Lustre cleaning services for an annual clean of my home. I was looking for an "industrial" style clean in terms of the walls, door frames, baseboards etc. It was my understanding 2 people would be coming for 5 hours. As my home was just cleaned by my own cleaning lady 3 days previous, i felt this was plenty of time for this service. Although they did at some point bring in a second person, I feel that my house was just re cleaned and at $39.00 an hour for 10 hours, I found this to be excessive. I also used Lustre for my windows and to have my carpets steam cleaned. The window cleaning service was great. The gentleman was respectful and did a great job of cleaning my windows. The steam cleaning service was eventful. First of all the gentlemen was unpleasant and left my doors wide open while he was measuring the carpets. I moved most of the smaller items out of the carpeted rooms and was told the larger items would be put on blocks for drying, when in fact the bigger items were not moved at all and when I asked, I was told that it was because there was only one guy and this was not a crew. The most disturbing part of this service is that I arrived home to my carbon monoxide alarms all going off. I had to call the fire department who in fact found readings of 25-30 in my basement and on the third floor (where my carpets are) but zero readings by all my gas appliances and on my main floor where no carpets are. As I could hardly request the firemen to remove their boots, 4 of them walked all through my freshly cleaned carpets. I brought all of my concerns to Nick's attention with his response being lack lustre and certainly no monetary compensation for the situation. To recap, I feel that the service of Lustre cleaning is luxurious only in price and lacks in services delivered and that Nick excels at billing and processing payments and needs improvement in customer service. Coleen read more