I contacted this travel agent to help me book my vacation for the summer. She was very friendly and…read morepersonable on the phone and promised to send me an email with the link to get started after describing my dream vacation to me and then completely ghosted me. I tried to reach back out to her and she wouldn't even answer the phone. She sent me a text telling me to "check my spam folder" and that she was in a meeting. It was a disappointing experience. Never contacted me again. Don't waste your time.

We have been very fortunate to have Sarah Felmet in charge of our travel arrangements in past…read moreyears. When she plans travel, you will be experiencing the most rewarding travel for your interests and price range. With a broad understanding of various cultures and the things that make places worthwhile to visit, Sarah ensures that her clients will cherish their experiences, as they try local cuisines and beverages, hit some of the local joints, and visit the necessary sightseeing spots for the obligatory landmark tourist photos as well. Sarah is able to perfectly balance comfort, luxury, and affordability when she recommends bookings, making sure that your vacation is as relaxing on your mind and body, as it is on your wallet. With all that being said, one of the most best qualities that she possesses is her reliability. She is always quick to answer any questions or concerns you may have, as she is one of the most thorough researchers I have ever dealt with. I highly recommend booking your next trip with Sarah Felmet, so you can experience what I have for years; Expertly planned vacations, catered to your dreams, desires, and budget. She's amazing!!!

Brides and Travelers beware of Mallory Jones of YDIV Travel…read moreThe bride and groom used Mallory Jones as their wedding planner for their dream wedding to the Amalfi coast. Strike 1: A few weeks out from the event the bride reached out to us to ask for our confirmation number for the booking of the rooms. We had never received any confirmation number. The bride was told we had not paid. We then had to produce proof that we had paid the $2800 to Ms. Jones. This was extremely concerning that she had no record of our payment which was made months earlier. Strike two: Upon arriving in Naples we were supposed to have transportation to and from the hotel to the coast, which was 1.5 hours away from the airport. Ms. Jones mistakenly cancelled our return ride. When I asked her to undo the mistake, she would not help or give me a refund for the cancelled ride. Mallory said it was a package deal and I was just out the cost, which was going to be $140 euro. Strike three: After four nights into our five night stay, the hotel let me know that we were scheduled to check out the next day. We had paid for five night. We were now without a hotel. Mallory had decided to go on vacation the week of the wedding and was difficult to contact. The hotel said we could transfer to their sister hotel if we paid an additional 350 euro. After a stressful night with little sleep, we were inconveniently relocated to the sister hotel which was not as nice and the additional money issue was corrected. After the mishaps and paying additional monies, I would never recommend Ms. Jones or her company to any traveler because of poor communication, unprofessionalism, and the coordinator being on vacation during the event. If I could I would give Mallory Jones 0 stars.

I had the best experience ever. Yolanda helped me plan a trip to Dubai and the way she handled…read moreeverything was extremely professional. She assisted me from the beginning to the end of the trip. Never received over the top customer service like that before. I have already recommended her to several people.

As a retired AA, I've bought my first cruise from them for our anniversary many, many years ago. On…read moremy last cruise we bought from them, which was summer of 2022, I was working with Traci. She helped us secured a booking on MSC, but due to Covid time, there was a miscommunication on whether we needed the test or not. Make the long story short, we ended up paying extra money to cruise line at the time for the last min test, but the agency honored the mishap and credit us the amount at their store. As it's been awhile, I finally used the credit to buy some Christmas gift for our family. I didn't get the young lady's name at their warehouse when I picked up the merchandise, but she was very friendly. After my pick up, she came outside to give me a small holiday ornament which I really appreciated. It's always commendable when businesses prioritize making things right.

The customer service the agent that goes the extra mile ours was Susan. She gave us multiple…read morechoices for our crews, Help save us money on our Island excursions. We have used dynamic over the last 4 years, great people to work with from both cruises and International travel.

Brenda planned a fabulous trip for my husband and me to Italy recently. She really listened to what…read morewas important to us and planned a very well thought agenda! Italy has a lot to offer, but the trip was so well balanced. I never felt rushed or that our days were jam packed while still feeling like we conquered a lot. The hotels she suggested were in the best locations which made getting around easy. My favorite day was my birthday. She booked us a private driver who drove us around Tuscany. We tasted amazing wine, saw the most beautiful sunset and had some of the best food ever! We also learned some interesting history from our driver who grew up in Florence. It was a great use of our time. We never would have seen everything we did if we were on our own. Brenda was always quick to respond while planning. She loves what she does and you can tell she wants to plan the most unforgettable trips for her clients. She even kept us updated on things happening during our trip. The public transportation was on strike while we were traveling to Venice. She made sure we had all the information we needed to get to our destination. Her tips and suggestions were spot on and we had no issue getting from the train to our hotel in Venice. I will recommend Brenda to my friends and family for their next travel adventure!! Thanks Brenda for the unforgettable memories!

Brenda did a great job Helping me plan a summer cruise. She did a wonderful job setting everything…read moreup and guiding us through the process. She also got all the proper paperwork ready and insurance! I will definitely use her again

Like always everything beautiful and another amazing Vacation!!!! First time was Europe this Second…read moretime Bahamas Coco Kay Thank you Michelle For this Wonderful second Vacation Like I said you're the Best!!! And Thank you for the Gift in my Room!!

"Vacations mean a change of pace, a gentleness with ourselves, a time of rest and renewal, and a…read moretime to stretch ourselves and encounter new people, new lands, new ways, and new options." ~Anne Wilson Schaef My Italian vacation was such a vacation, and it was completely extraordinary thanks to the best travel advisor ever, Michelle Labarca. I began in Rome, and Michelle attended to every detail, beginning with a charming Italian driver who met me at the airport and got me to my first beautiful hotel hassle free. She made exploring Rome, Tuscany, Sorento, and the Amalfi Coast gentle and easy with private drivers which made it possible to see everything I wanted to experience in the best possible way getting the history of the city as we drove from place to place. And at the end of each day, I made a new Italian friend, my private driver. Every day of my Italian vacation was spectacular and stress free, as I found the rest and renewal I needed as my soul was filled with and my wanderlust delighted. Johann Wolfgang von Goethe said, "We are all pilgrims who seek Italy." I've also heard it said that Italy is a dream that keeps returning for the rest of your life. Thank you, Michelle, for making my dream come true. "Vacations mean a change of pace, a gentleness with ourselves, a time of rest and renewal, and a time to stretch ourselves and encounter new people, new lands, new ways, and new options." ~Anne Wilson Schaef My Italian vacation was such a vacation, and it was completely extraordinary thanks to the best travel advisor ever, Michelle Labarca. I began in Rome, and Michelle attended to every detail, beginning with a charming Italian driver who met me at the airport and got me to my first beautiful hotel hassle free. She made exploring Rome, Tuscany, Sorento, and the Amalfi Coast gentle and easy with private drivers which made it possible to see everything I wanted to experience in the best possible way getting the history of the city as we drove from place to place. And at the end of each day, I made a new Italian friend, my private driver. Every day of my Italian vacation was spectacular and stress free, as I found the rest and renewal I needed as my soul was filled with and my wanderlust delighted. Johann Wolfgang von Goethe said, "We are all pilgrims who seek Italy." I've also heard it said that Italy is a dream that keeps returning for the rest of your life. Thank you, Michelle, for making my dream come true.

There are good travel agents & then there are EXCEPTIONAL travel agents! Bob is OUTSTANDING in…read moreeveryway! He has helped plan, coordinate, & book several trips for me now with extreme precision! Bob is extremely knowledgeable about the travel industry & knows the in's & out's of helping his clients get the best deal possible. He did a tremendous job of booking me a trip to New York last year & then a few months later to Jamaica. He's also helped with a weekend trip to San Antonio. I truly can't say enough about Bob! He's personable, professional, friendly, & he communicates well. No question is too "silly" or small for him - he really CARES about the client's experience. IF I had to sum Bob up in three words, here's what I would say: Bob is AMAZING, EFFECTIVE, & USER-FRIENDLY!!! I highly recommend that allow Bob to book your next travel adventure - you won't be disappointed!

This was the easiest and most efficient travel process that I have ever been through. He made…read morethings simple and affordable. We will be definitely leaving him again on our next vacation!

We recently used Shangri-La World Travel for the first time for our first river cruise. We worked…read morethrough Taryn Stevenson and she was amazing. She arranged everything from hotels to being picked up and dropped off. It was seamless for us. All we had to do was enjoy and enjoy we did. Taryn recommended AmaWaterways which proved to be amazing! We are already talking with her about a future trip we want to take to include different locations than a regular cruise. We can't wait to work with Shangri-La World Travel again.

Our travel group of 8 and been using Shangri-La Travel for number of years. The entire staff is…read morevery helpful. They take all the stress out of traveling.