Billy was very helpful however I wasn't able to use their services. I was looking for a travel…read moreagency that could book my airfare, hotel, and rental car for a short trip and it just seemed very expensive.

Be wary of this company! They sell Trips that use Aon Travel Insurance and warrants your scrutiny!…read moreThey are notorious for taking your money and making you beg and plead for months trying to get your money back on ANY claim you make. They twist the complex rules to their advantage to cheat on every claim you make. Braxdale Travel sells that insurance KNOWING this will happen! Find a reputable Travel agent.

We recently used Shangri-La World Travel for the first time for our first river cruise. We worked…read morethrough Taryn Stevenson and she was amazing. She arranged everything from hotels to being picked up and dropped off. It was seamless for us. All we had to do was enjoy and enjoy we did. Taryn recommended AmaWaterways which proved to be amazing! We are already talking with her about a future trip we want to take to include different locations than a regular cruise. We can't wait to work with Shangri-La World Travel again.

Our travel group of 8 and been using Shangri-La Travel for number of years. The entire staff is…read morevery helpful. They take all the stress out of traveling.

I contacted this travel agent to help me book my vacation for the summer. She was very friendly and…read morepersonable on the phone and promised to send me an email with the link to get started after describing my dream vacation to me and then completely ghosted me. I tried to reach back out to her and she wouldn't even answer the phone. She sent me a text telling me to "check my spam folder" and that she was in a meeting. It was a disappointing experience. Never contacted me again. Don't waste your time.

We have been very fortunate to have Sarah Felmet in charge of our travel arrangements in past…read moreyears. When she plans travel, you will be experiencing the most rewarding travel for your interests and price range. With a broad understanding of various cultures and the things that make places worthwhile to visit, Sarah ensures that her clients will cherish their experiences, as they try local cuisines and beverages, hit some of the local joints, and visit the necessary sightseeing spots for the obligatory landmark tourist photos as well. Sarah is able to perfectly balance comfort, luxury, and affordability when she recommends bookings, making sure that your vacation is as relaxing on your mind and body, as it is on your wallet. With all that being said, one of the most best qualities that she possesses is her reliability. She is always quick to answer any questions or concerns you may have, as she is one of the most thorough researchers I have ever dealt with. I highly recommend booking your next trip with Sarah Felmet, so you can experience what I have for years; Expertly planned vacations, catered to your dreams, desires, and budget. She's amazing!!!

There are good travel agents & then there are EXCEPTIONAL travel agents! Bob is OUTSTANDING in…read moreeveryway! He has helped plan, coordinate, & book several trips for me now with extreme precision! Bob is extremely knowledgeable about the travel industry & knows the in's & out's of helping his clients get the best deal possible. He did a tremendous job of booking me a trip to New York last year & then a few months later to Jamaica. He's also helped with a weekend trip to San Antonio. I truly can't say enough about Bob! He's personable, professional, friendly, & he communicates well. No question is too "silly" or small for him - he really CARES about the client's experience. IF I had to sum Bob up in three words, here's what I would say: Bob is AMAZING, EFFECTIVE, & USER-FRIENDLY!!! I highly recommend that allow Bob to book your next travel adventure - you won't be disappointed!

This was the easiest and most efficient travel process that I have ever been through. He made…read morethings simple and affordable. We will be definitely leaving him again on our next vacation!

As a retired AA, I've bought my first cruise from them for our anniversary many, many years ago. On…read moremy last cruise we bought from them, which was summer of 2022, I was working with Traci. She helped us secured a booking on MSC, but due to Covid time, there was a miscommunication on whether we needed the test or not. Make the long story short, we ended up paying extra money to cruise line at the time for the last min test, but the agency honored the mishap and credit us the amount at their store. As it's been awhile, I finally used the credit to buy some Christmas gift for our family. I didn't get the young lady's name at their warehouse when I picked up the merchandise, but she was very friendly. After my pick up, she came outside to give me a small holiday ornament which I really appreciated. It's always commendable when businesses prioritize making things right.

The customer service the agent that goes the extra mile ours was Susan. She gave us multiple…read morechoices for our crews, Help save us money on our Island excursions. We have used dynamic over the last 4 years, great people to work with from both cruises and International travel.

Brides and Travelers beware of Mallory Jones of YDIV Travel…read moreThe bride and groom used Mallory Jones as their wedding planner for their dream wedding to the Amalfi coast. Strike 1: A few weeks out from the event the bride reached out to us to ask for our confirmation number for the booking of the rooms. We had never received any confirmation number. The bride was told we had not paid. We then had to produce proof that we had paid the $2800 to Ms. Jones. This was extremely concerning that she had no record of our payment which was made months earlier. Strike two: Upon arriving in Naples we were supposed to have transportation to and from the hotel to the coast, which was 1.5 hours away from the airport. Ms. Jones mistakenly cancelled our return ride. When I asked her to undo the mistake, she would not help or give me a refund for the cancelled ride. Mallory said it was a package deal and I was just out the cost, which was going to be $140 euro. Strike three: After four nights into our five night stay, the hotel let me know that we were scheduled to check out the next day. We had paid for five night. We were now without a hotel. Mallory had decided to go on vacation the week of the wedding and was difficult to contact. The hotel said we could transfer to their sister hotel if we paid an additional 350 euro. After a stressful night with little sleep, we were inconveniently relocated to the sister hotel which was not as nice and the additional money issue was corrected. After the mishaps and paying additional monies, I would never recommend Ms. Jones or her company to any traveler because of poor communication, unprofessionalism, and the coordinator being on vacation during the event. If I could I would give Mallory Jones 0 stars.

I had the best experience ever. Yolanda helped me plan a trip to Dubai and the way she handled…read moreeverything was extremely professional. She assisted me from the beginning to the end of the trip. Never received over the top customer service like that before. I have already recommended her to several people.

Amanda was absolutely fantastic. She planed our very first cruise. Because of her attention to…read moredetail, every aspect of our trip was way beyond our expectations. She treated us like family. I highly recommed her to anyone looking for a great trip.

We have always been happy with Amanda's extensive research and attention to detail when planning…read moreour trips. She takes away the stress and answers all questions when it comes to booking a vacation. We highly recommend her travel agency.

I can't say enough good things about the services I received through Lauren's company, That Blonde…read moreTravels. Lauren is a pro. She is helpful, responsive, proactive, and fun to work with. I originally had our honeymoon scheduled with Lauren's help in April of 2020, but because of the pandemic it was unfortunately cancelled. Lauren was so kind, helped me walk through the cancellation process and let me take some time to regroup and figure out our next steps. Thankfully, we were able to take another shot at our honeymoon one year later, and it was absolutely wonderful! Lauren provided amazing travel options that met both our budget and what we were hoping to get out of our trip. Needless to say, I cannot wait to book again with Lauren's help, and highly encourage anyone who needs help with travel to use her services. Thank you Lauren, you are awesome!

Lauren is a GOD send!!!! She helped my fiancé and I book our honeymoon IN ONE DAY! We weren't even…read moresure exactly where we wanted to go but she is so knowledgeable and resourceful, providing us with different quotes as quickly as can be! Our lives are so busy that we didn't even have time to plan our honeymoon, let alone find something perfect for us at a great cost! We will be going back to her for all of our travel needs; I cannot recommended her enough!

Not really a good option for large groups with any sort of special needs within the group. They…read moreuse Expedia to make hotel reservations and seem to just take the easy route on other extras like transfers. Not sure how they do for small parties but I am being generous with my current review.

From the owner: Do you have a group that loves to travel together? Maybe it's your church, company, club or sports…read moreteam. Call, text or email us today- we are certified and experienced in group travel. Travel is great- traveling as a group is even better! But it can be tricky- especially today. You go have fun- we'll handle the details.