Yesterday, being the second time i hair modelled for luxe hair salon, was an appointment arranged for my hair to be coloured with the "new technique"- the flamboyage. The last time i hair modelled, was for a hair cut and that experience wasn't the best either. The ends were very choppy and very unprofessionally cut with layers.
This time round i got there 3:00pm sharp only to be told they didn't know i was booked in and had to wait 30 mins because they were occupied. I told them i needed to leave before 4:50 and then finally got their attention. They didn't bother showing me what the flamoyage looked like, let alone show me a picture. They went ahead and did my hair, the shampoo experience was SO BAD, the staff literally washed my FACE and said she was giving me a shower, laughing it off. They TOOK their time- totally ignoring the fact that I was running late and my whole schedule for that night got delayed.
THIS, is the worst part. The staff that was in training comes to me at the very end and says how much i'll be charged for "hair modelling" to my shocking surprise. They explained that i was only paying for the "products" since cutting didn't require any products, it was for free but hair dying did. I didn't have a problem paying only if they told that their staff made a mistake and didn't tell their client upfront about the cost. What really offended me was the staff at the RECEPTION. The rudest customer service i've ever had. She was teaching me never to assume (when they were requesting for a hair model and didn't hold any responsibility on their part to let their clients know?!!) when walking into the hairdressers, trying to make their miss okay just because it was busy and then not apologising sincerely either. Are you serious? taking advantage of your hair models because they aren't paying overrated prices for trial hair and aren't "professional models?". She further looks down on me by saying "You know you really can't complain, you've got $200 worth of hair done for just the product price so.." From what i understand, Hair modelling doesn't cost a cent but rather gets paid at times. Own up to your mistakes and sincerely apologise or expect your clients to be spreading their experiences... of the worst. I will NEVER return to pay for my hair to e done there, let alone for hair modelling. Shocking customer service and shampoo skills. read more