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    Luxe Design Group

    5.0 (1 review)

    Services - Luxe Design Group

    Web design

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    15 years ago

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    Maytag Customer Service - Refrigerator to show kept clean

    Maytag Customer Service

    (211 reviews)

    My call to Maytag was for a simple issue. The Lowes delivery guy ran a wash cycle on our new…read moremachine and washed the owner's manual. Funny story,huh? Except now there is a sad, empty space in my extremely organized "Manuals" binder... and this machine has lots more bells and whistles. I neeeed that manual! So, after 3 (THREE!) unsuccessful requests to Lowes for a new one, I called Maytag directly. Very glad I did. Used the Maytag call back system to avoid holding. Within 5 minutes, Lisa, from Tennessee,was on the phone. She listened to my issue and went right to work to solve it. No argument, just great customer service. An after-call survey, in this instance, would have been a good thing.

    All too sad to say the least. I purchased a new Pet Pro washer and dryer at a cost of $3000...the…read morebest I could find not wanting any problems...big joke, right? Within a short three-month time frame washer required service seven times. Never was right from the beginning. The dispenser to release detergent did not release detergent and the bleach section flooded to the top overflowing. In addition, the start button did not start the machine...timer only flashed until machine was restarted in hope that it would start. These issues continued for three months with seven service calls. I will say that the service staff was wonderful putting in his heart and soul to fix until Tech Support evaluated the problems actually seeing all live via videos. After which deemed that "the machine was functioning as intended and nothing was wrong". But trying to get help through customer service was impossible! I was put on wait for thirty minutes and more. The worse was being shuffled from one department to another only to be hung up on repeatedly and after long waits. I was not allowed to dispute Tech supports evaluation of my flat broken washer. I tried to call Customer Support directly but was told no number was available instead I needed to write a letter in hope someone would even read it let alone do something for me....but was hung up on again! Unfortunately, I was moving and to move this broken washer would cost me yet another $500. By this time Maytag won...the stress I experienced over the three months begging for help to hear my warrantee did not cover a replacement, and I needed to have an extended warrantee on a three-month-old Maytag washer!!! I Moved this past weekend leaving this Maytag washer and sadly the dryer too for my landlord explaining the problems that went along with it. I walked away giving the win to Maytag including all those who are supposed to help the customer...those spending their hard-earned money wo get the same lack of support...lack of understanding and a strong message of "sucks to be you". I will never purchase another Maytag again...THE END!!!

    Luxe Design Group - web_design - Updated August 2026

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