Let me start off with the good: *The carpet installed looks…read moregreat *I thought their price was fair The Bad: *AWFUL customer service *Takes no responsibility for actions I was told it would take one hour to install my carpet, that seemed quick to me so I confirmed with the person on the phone who assured me that an hour was the correct amount of time. Installing the carpet took 4.5 hours and I missed a meeting at work due to the poor time estimate. The owner never returned my call when I called to discuss this with him. I eventually got him when I called back on my own. He didn't understand my complaint about the time misquote and seemed annoyed that I would bother him with this complaint. If it takes 4.5 hours that is fine but I expect a much better time estimate when I schedule my appointment. I also expect some accountability from the owner and more promptness in addressing my complaint.

Wow! We went with Hooks Carpet Mart after my father referred me to them. John made us feel right at…read morehome when we walked into his business. I can see why I was referred to him! He was more than accommodating and helped us find the right choice for our home. We're first time home buyers and Roger, James, and Doug laid our carpet in a flash! They took their time and made our home look like perfection. I can tell these guys take pride in their work, and they make sure the job they do is done right. I will always refer this company and it's employees. Expect quality and professionalism at its highest when you decide to go with Hooks Carpet Mart!

Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

I bought the tiles I wanted at Floor & Decor in Novi and the Flooring Co. installed them for me in…read more3 bedrooms and a hallway. I had 4 quotes total and these guys had the best price by far and they were rated highly on YELP. So I gave them the order. The workers worked neatly and efficiently. When i inspected the work after they left for the day, I found 3 minor issues to be fixed. I took pictures of them and sent them to the saleslady, Malak. The workers came back the next day and repaired them to my satisfaction. I wanted to rearrange some of the furniture and the workers were happy to so. I recommend the Flooring Co. for tile installation

Another excellent job by carpet center and floors. John the company rep was knowledgable and helped…read moremr choose the right product. Wade the installer was excellent. Very neat and meticulous. Very happy with the job. Will hire again.

We had a sewer backup in August. It took forever to get an install quote. When finally quoted, we…read morehad new vinal tile installed in January. Different installers showed up on install day. Husband and wife team. Nice people and most of the install is fine. But in bathroom 3 tile pieces have 1/4-3/8" gap to wall. If we had seen it we would not have signed off and made final payment. We saw it after and every time you sit on toilet it is what you see. Went back and talked to salesman and Ian, the owner on a Tuesday. Was promised by Ian he would call me Thursday with repair date. I had informed them that we were listing house for sale so time was critical. Did not hear back. Went in following Wednesday and told John no call from Ian. He would leave him a note. No call following Monday. Stopped in was told he was out all day doing estimates. Finally called this morning and said repair would be done next week sometime. We have 15 showings from Wednesday to Sunday and the floor will not be repaired. After 3 weeks, no call backs and long delay on repairs, it is apparent to me customer service and backing their work, is not the owner's priority. I would recommend you find someone else to buy your flooring from. Brent Bender Howell MI

My wife and I were extremely pleased with this couple's expert service…read more Now, we'll be real happy to vacuum our carpet again. We won't have to be embarrassed when family and friends are over and have to walk through our home where there were wrinkles in the carpet. They are all gone, hoping never to pay us a visit anymore. They did an amazing job with professionalism and wonderful care for our home. I have found out that you definitely get what you pay for and with their work, we absolutely did, 100 percent. Joe W

This husband and wife team are amazing, couldn't be more happy with the repairs he did on 3…read morepatches, very reasonable, punctual, and was quick to respond. Will definitely be referring them to friends that are in need of re-stretching of their carpet!

Love the huge selection in the show room. Spent a long time with us going over options and…read moreexplaining product details. Went to check out the big box stores and 90% of what they had was not as good as the most affordable product here. Worth paying a little more for better products, service, and way more options in one place. Let us take multiple floor samples home several times. Installers did a great job, explained what was being done, took attention to details. Worked long days to get the project done timely. Local experienced crew not random from a contractor pool.

Very rude owner and staff! Called ahead of time to ask about binding a rug, took it into the store…read moretoday (7/17/15) and was told very abruptly that they wouldn't touch it because it hasn't been cleaned prior. Wow!! I suggested that if we were told that on the phone, we would have done so before making the journey to their store. I was then told that is was only "respectful" to bring in a clean item, then was told I was an IDIOT!! I if could give this store a negative star, I would do so!! NEVER WILL I EVER STEP FOOT IN THIS STORE AGAIN!!!! Will be taking it to HAGOPIAN in Novi now....

We went to Carpet Depot and ask for an estimate, plus we went to the store to see the colors, feel,…read moreand availability of the manufactures products. I was recommended a brand based on pets and cleaning ability. Doug came out and measured then I selected Mohawk Smart Strand carpet for four rooms and closets. I'm a vintage person, so I've had many dealings with carpet installers and products. I can honestly tell you this was one of the best installs and product recommendation I've had in my life. From now on I will buy all of my flooring from Carpet Depot.

Subpar work. Quite disappointing. Definitely, far short of quality of a prior installation done…read moresome 20 yrs before. Cannot recommend.

I used The Furniture Store for carpet repair and the made my carpet look like new, like the holes…read moremy dog put in it were never there! They were prompt, courteous, quick and priced fairly. I would absolutely recommend their services to anyone.

It took a while to fix the mess this place caused on the flooring project I hired them for. The…read morepictures speak for themselves. They should have refunded the entire project. Buyer beware