Facility has poor cleanliness and has a strong unpleasant odors of urine and fecal matter…read more Facility seems to be under staff and current staff is not compassionate requiring immediate patient care sensitivity training.

STOP! If your loved one cannot speak for themselves, this is not the facility for you!…read moreIf you are like me right now, you have been given choices to make. Do yourself a favor and take a tour before leaving your family member. There are some kind overworked aides who are doing their best. However, the facility is run down and there are some improvements that need to be done. For example, in Matthew wing, the air conditioning unit was not working. A fan was brought in by another patient. My husband had a fall risk bracelet from the hospital. The facility did not take preventative measures to keep my husband safe until he fell out of the bed. The next day they put some mats on the floor. He actually got worse after a week in this facility, was dehydrated and looked worse than when he got there. If it is all you can afford, be present every day because the facility needs all the help they can get. My husband was left with a diaper. They did not follow the same medical procedures as the hospital. So when you think you are going to a better place from the hospital, think again because he was sent back to the hospital thank G-d!

On June 30th I was complaining that wasn't feeling well and disease. Nurse said "your not dizzy "…read more Then I was admitted to the hospital Same Nurse: I requested to have the Colostomy Bag changed, nurse said it doesn't have to be changed and walked away.

Staff, doctor's and nurses are all good to work with. They take care of my needs ASAP…read more I've been here for a year and a half. The dpe is a great person no complaints other than the food.

I came from a state of confusion, concern, and not knowing what to do for my 91 year old mom with…read moredementia. I wish I can recall who told me about VIP care management, but I had to take a moment and tell you how they came to the rescue. From the very first phone call I made, I was completely reassured from the beginning that I was in good hands. And even today, I still feel like I am as I might have a question from time to time and I can always rely on this firm to guide me in the right direction. VIP care management was able to handle all that was required to get the Medicaid application process as painless as possible. They provided ample information as to what they needed, and I simply scanned and emailed everything to them and before I knew it, my Mom got accepted by Medicaid. They even referred me to an excellent edler care attorney that helped in the process of getting my mom eligible where I had thought it might not be possible. All of the staff were great, and especially Randi who I can say was like family when we spoke. Best thing I every did for my Mom and for myself! Do yourself a favor. Call them and see for yourself.

Sonya was a true godsend in the middle of an emotional storm for me. My husband had a massive…read morestroke in Feb and has been hospitalized since. The transition from hospital to LTAC to acute care rehab to skilled nursing rehab was uncharted territory for me. I was overwhelmed with not only the crisis but the options, protocol and finances that this situation ensues. I felt completely powerless and unprepared. Sonya was absolutely wonderful. She calmed my fears - And took charge. She is a great listener and wonderful counselor and knows her field well. She advocated for me with the providers and facilitated the logistics with ease. I could never have done it without her. Very grateful and blessed to have found her. True caring professional that is worth every penny !!! Aces all the way !!!

Since Elevate Care took over the nursing care has improved…read more Clean and friendly place. The place is very welcoming, you are greeted from entrance and staff are very helpful and accessible. It is easy to get answers if you have questions and whatever you need the staff gets it done right away. The residents were on the dining room and the set up looks very pretty and the staff are supervising and very attentive to the needs of residents. Staff looks like they are happy to work here.

You only get one chance to make a good first impression. This place failed. It's dingy, worn and…read moresmells severely of urine. My loved one was transferred here from the hospital. I had a panic attack just thinking that I had the leave them here. Tomorrow we will figure out a plan to get him someplace better. There isn't even a curtain between the beds! WTF? He's here to get IV antibiotics which as of 3pm have yet to appear. Rumor has it that it has a new owner, and the changes have resulted in extremely poor patient care and employees leaving. They are bad at administering meds and at answering bathroom requests. Everyone moves at one speed, a glacial pace.

Dr Sanders, your memory care staff and All staff, thank you so much for taking care of my mother!!…read more I cannot complain, my mom will miss the staff and friend, thank you, oh and I want especially thank you for the birthday cake!!!!

Horrible. Please do not send anyone you love here. They neglected and abused my son.I found him on…read morefloor 2 times and he was immobile and nobody could explain how he ended up on floor. He got stage 4 wounds all over his buttocks, back, heels, knees. He got sepsis and pneumonia every few weeks. He's in his final days all due to the neglect at this horrific place. They need to be shut down. My son also received black eyes and bloody face several times. And he can't defend himself. Wound care Marie lied to my face on several occasions saying his bedsores was getting better and that was a lie. Everyone that works there needs to be fired ..... not 1 person there gives a crap about any patient there. Please run far from this facility. Take your loved ones home if possible.

Fun, loving management team who deeply care about the well being and happiness of their memory care…read moreresidents. Great leadership with a hands on Executive Director, Kathleen, an outgoing, passionate sales team led by Summer and a knowledgeable DON, Cindy. I highly recommend Pacifica Senior Living at Palm Beach, FL.

If you want a real genuine person and place for residents suffering from memory loss and dementia…read more Call Summer Halstead at Pacifica Palm Beach Memory Care .. she genuinely cares and takes the time to talk about what to expect in cost and care and most important how to transition your loved one from home to community Call summer today you will be pleased

WOW! Reading the comments brings me back with my mom was…read morethere a few yrs back, at first when we entered the place I was like: Wow! this is like the Ritz Carlton of Rehabs! the building and grounds were really nice... but then reality hit! Here are some of the things that happened: Staff just didn't care, from nurses to those amazing lady aids, 99% were like that. They would leave my mom in her room the whole morning with windows closed if I didn't come by and check on her. Then she would missed her PT appointment until the next morning... and so on. So what was the point in being there?? They would leave her in her regular clothes until close to 10pm and if I wasn't there until the next morning. You had to be on top of them with meds.... or they would not give them to her. One time the ambulance had to come and take my mom to the ER because the feeding tube had felt, so they said...but I was pretty sure while changing her and being rough they pulled it....BUT NEVER CALLED ME to tell me what was going on!!! Until I happened to call and found out where my mom was!!!! and this are a few things that I now remember. After the first night I would stay with my mom until 11pm when she was set to go to sleep and I would come back the next morning around 830am/9am to make sure somebody would come and get her ready for PT on time. I would leave her for 2 hrs and quickly come back and check on her thru our the day/nt. They didn't like me being there so much BUT I didn't care! I was my mom's voice! or I knew this was not going to go well. PT was great! that I have to say. Thank God for them, they did their best to help her. (hopefully they are still good!!!) I could go on and on...but I think this is good for now and you will get the big picture. My advise: Never leave your love ones alone and if you do... come in an out. If you are far.... I feel bad for your love ones.

I was there when it was Nuvista for back surgery rehabilitation fortunately I had amnesia for three…read moreweeks and when I awoke I was fortunately on the second floor. therapy was good but although it's beautifully decorated the service was sorely lacking. The second time I had a hip implant. I was delivered there late evening and felt I had entered hells cauldron. 4 women handled me roughly and when I screamed for pain they threatened me with a fist. I was afraid. My stay there was equivalent to a 0 from 1-10 sanetary care was deplorable. food was mediocre. general atmosphere intimidating.

A special thank you to Bright Star Home Care of Greenacres for all the help for my husbands home…read morenursing care for the IV in home infusions. They were very prompt returning my calls and assisting in arranging the care with the insurance and the medical supply company. A special thank you to Katie and Cindy and the exceptional nurses they assigned to us.

Wonderful agency that really does care. When I was interviewing agencies Nick, the owner, said all…read morethe things one wants to hear. It was all true. The entire agency has gone out of the way to care for my mother, day and night, 7 days a week. If there is any problem I can reach Nick no matter what the time. The problem gets fixed immediately. Their caregivers are experienced, upbeat and completely into giving loving care. If you are looking for care look no further. Highly recommended!