Great Experience with accurate estimate and professional efficiency. My parking lot hit & run fender dent is now a distant memory. Thanks Brian. read more

Lyons Auto Body - Honda CRV 2018 without dent! - Body Shops Near Me - Mississauga, Ontario

Never EVER even think about going near this place. Exceptionally poor customer service, Disastrous waiting time to get the simplest things in the world to get fixed, and they never communicate with you about updates. I have never in my life thought a repair shop could have this bad of an experience. I would urge any reader to take this review as sufficient enough to never fix your car here. absolutely atrocious. read more

These guys are running a scam. They scammed us for weeks even when we specifically said we DO NOT want them to work on our car even then they took it apart (AFTER we asked) and charged us for that plus putting it all back together. AVOID AT ALL COSTS. Seriously, your sanity and time ain't worth it. Watch the CBC marketplace episode on their scam. read more

Beware of this body shop. Took my car there today just for an estimate and felt like something was off. Looked at my estimate sheet and noticed the email address at the top for the appraiser had a Lyons auto body domain. Looks like Lyons has renamed themselves to attempt to get around the bad rap they have. They even repainted the building to cover up any traces of Lyons on the building. The shop is still at the same spot at 1020 Burnhamthorpe Rd. W. (just past Erindale Station) and the staff are still the same scam artists that were working there before. Don't get tricked! read more

Lyons Auto Body - Lyons auto body rebranding to escape bad publicity and 1 star reviews. - Body Shops Near Me - Mississauga, Ontario

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I will never come back on this garage ! Took almost 2 months to have my vehicle back and the problem was just panel got rip off, fuses was rip off and programming a key. I called other dealership and they say that it is impossible not to get parts for more than a month because they Have everything to give to any garages that who request. Lyons also lost my second key and I keep calling and seeing this guy Kelvin who I lost confidence on him with all his lies and making me look stupid because he said never said anything about it. I called the Dealership says they have all the keys and programming in their shop but this guy Kelvin lied again that it was back order & he said he was waiting for me to get back. Been calling him every 2 wks and leaving messages and then I stop as maybe he was busy and so I call him every month instead read more

I was towed by Lyons after a recent accident. John Lyons has not responded to any calls or emails from my insurance or myself so we can get the vehicle released and taken to the shop where will it repaired. It has been almost 2 weeks. As of now a civil litigation has been started by my insurance company. I was told I can go sign a release but in fact what they want me to do is sign a form so they can repair my vehicle. There any multiple reports that this is their normal business practice. They hold cars so they can get more money from the insuance firms. AVOID THIS BUSINESS AT ALL COSTS!!!!!! They represent the absolute scum of the towing industry! read more

Terrible experience with them. They take their time in order to maximize storage fees. I had a second opinion done on the estimate they made (when they finally released) and they were way off. Trying very hard to get the repair done in their shop. read more

Not BBB accredited Business Profile for Lyons Autobody Ltd Auto Body Repair and Painting At-a-glance Contact Information 1020 Burnhamthorpe Rd W Mississauga, ON L5C 2S4 Get Directions Visit Website Email this Business (905) 277-1456 Customer Reviews This business has 0 reviews Be the First to Review! Customer Complaints 12 complaints closed in last 3 years 1 complaints closed in last 12 months Read Complaints File a Complaint BBB Rating & Accreditation A- BBB rating THIS BUSINESS IS NOT BBB ACCREDITED Search for Accredited Businesses in this category Years in Business: 72 Customer Reviews are not used in the calculation of BBB Rating Reasons for BBB Rating read more

They did excellent repair work. They lost my spare key and 6 months later I am still waiting for my replacement key, which they have committed to replacing, read more

Anthony (Matt?) helped us so much today. We had a fender bender on the 407 and he took such good care of us given the fact that we had a concert to attend after an eight hour drive. We made it to the concert and are forever grateful!! Spot-on service !! read more

BEWARE. AVOID AT ALL COSTS. My insurance company warned me not to go with Lyon's and I gave this company the benefit of the doubt as the tow driver, Karam who moved my vehicle to the collision reporting center then to their yard was courteous. BIGGEST MISTAKE. I found damages in my vehicle interior and along the driver-side door. It was clear that they had issues accessing my vehicle so they attempted to pry it open. There is no shred of care or diligence with handling their client's property. Furthermore, if they had issues with accessing a customer's vehicle wouldn't it be common sense to contact the customer? Also, they held my vehicle hostage for a week even after I signed a Release form. My insurance company and their preferred tow vendor had attempted to contact them multiple times. They will dodge any and all communications to bill the insurance company more. If you like incurring damages, loss in time, money, and enjoy stress proceed with Lyon's. FYI fellow customers: If your vehicle needs to be towed proceed with CAA Towing, sign up for their membership it's affordable or just have your vehicle towed directly to your home. Avoid the headache read more

BRIAN, BRIAN, BRIAN. You were my saving grace. You went above and beyond for me. You have no idea how grateful I am towards you. You kept in touch, you were available, you always answered my questions and gave me great solutions. I don't know what I would have done without your help. Thank you so much for all your kindness, honesty and compassion. You really pulled through for me in a very difficult time. I didn't know what to do, but you continued to guide me in the right direction. Thank you a thousand times over. read more

Stay away from Lyons auto body at 1020 Burnhanthorpe Rd W Mississauga. They rob you without a gun.. my vehicle was taken by them because I wasn't present due to be away from the country, when someone hit my parked car on a street, and because they have a contract with the Peel Police they towed my vehicle to their yard, and once they do that it is a nightmare to get it back, and how long stays in there, your bill will be astronomically high. They will try anything to keep your vehicle as long as they can. Beside they are very rude..Paid to $85.00 x 12 days + $400 tow + taxes $1,604.60...$400.00 towing charge for 6.9 km 10 mns drive...And tried to get me asking if I was going with the insurance. I told her yes, but not with them. End up removing my vehicle from that scaming place for $1,604.60 dollars. Peel Police should be ashamed of having a contract with such thieves...They should be out of business. read more

Tow truck brought my car here after an accident. I was told I couldn't have it moved to a different shop (I live over an hour away) took way to long to "fix" and the first time they tried delivering it to me parts under the hood weren't hooked up or completely missing. The rear view mirror was hanging by a wire. Took them another couple of weeks to "fix" it again and found out later the sunroof leaked from that point on. Worst place to deal with ever. Stay away. I wish I could give them negative stars. Also check out this if you don't believe me. Start at 5:20 https://youtu.be/sOboCgIhcfk read more

I had business with these assh@#$s years ago and I can tell that they are a SCAM! DO NOT give them your ride whatever you do, whatever they say. Understand that they cannot force you to give them your car, and furthermore, they cannot take your car without your permission. If they try to intimidate you (and that is one of the games they play), DO NOT give in to that! Tell them that you called your own Tow Service, or that you are a CAA Member (which I would strongly recommend as I am), and DO NOT let them put your car on the hoist. The moment they take it, you owe them $150 dollars, and then they will tell you that it is another $50 dollars a day for storage. And when you want your car back, you are going to have to pay for all of that. Furthermore, if you drive by the building on Burnhamthorpe, you will notice scratch marks all over the side of the building. That is because they drag cars along the side to create more damage, so that when the adjuster comes from your Insurance Company, there is a higher payout to them. This is the SCAM that they are!!!!! Believe me from experience.... I would give them even a lower rating if I could, because this is just criminal what they are doing. I believe they too eavesdrop on Police radio bands to hear where there is an accident. Then like vultures, they swoop in to take advantage of you at your weakest. BEWARE!!!!! GO ANYWHERE BUT TO LYONS AUTO!!!!!!! read more

Several years ago, I was rear-ended on Burnhamthorpe Road near Square One mall. A tow truck arrived and the driver told me I should get it towed. It was a minor scratch, and the tow was totally unnecessary. But I was naive and didn't know any better and was sweet-talked into getting it towed. The tow truck driver took it to Lyon's Auto Body. When I was in the office reception area, the owner came out and said these exact words "it's a total job", which I understood to mean the car is totaled and un-driveable. This was simply untrue. I was again sweet-talked/manipulated into getting a rental car by this shop. My insurance company refused to pay the towing expenses and the car rental bill because it was unnecessary to have it towed to begin with, and the rental car was also unnecessary. They were right. Lyon's Auto Body talked me into getting it to towed to their shop and also to get a rental car. When the insurance wouldn't pay them, Lyon's Auto Body refused to release my car. I paid both bills(the tow and the rental car) myself and got my car. My car never needed to be towed in the first place. It would have saved me several hundred dollars if I just said NO to these people. People are free to take their car to whatever shop they want but I hope this story will make people think twice about taking it to Lyon's Auto Body read more

This is SCAM company. I don't know why this company can exist legally with all the unfair staff it has done to its client! Our car was towed to this body shop and bcs we have 0 experience with this situation, we were totally trapped by this shop. Our insurance company told us it's not a favorable shop they work with. For the repair, they just keep delaying the process. It took us 2 months to get the car fixed. We kept pushing and they delayed it days after days! I guess they get commission from car rental company. It brings them huge amount of money by delaying the process. But in the end, as insurer, we are suffering from this scam company. That's why Ontario's car insurance is incredibly high! Please keep yourself away from this company! Let us not to suffer it anymore! Any place we can report and give this company any penalty? read more

If i could give them a zero, i would. They held my car hostage and i couldn't get it back for 2 weeks until they told me to pay 20,000 dollars for "storage" do NOT do business with them read more

After taking my car to Lyons I checked on line for reviews. I realize that one should do this the other way around but I didn't and, after reading these reviews, I was terrified that I would not get my car back and/or the price would be over that quoted but none of that happened. They did a good job. Part of the job included replacing the windshield and a small part was not stuck back on the windshield property. I did a quick run in the following day and they fixed it up for me on the spot. I would go back. read more

A while back I did a review regarding my personal experience at Lyon's towing. It was horrible and I will not go back to that place again. So just last month, I get a reply from the business manager stating that they do not remember me. Rather than acknowledging any issues with their business this it the PRIVATE message I get. As a business owner/operating with a business account you can actually respond to reviews for everyone to see __________________________________________________________________________ Hi Paul, I see you've posted a review for Lyons Auto Body. I am trying to understand your review. Can you provide me with your full name you registered with us at the time of repair. Can you also review over the review you posted and confirm that it's accurate because we have bylaws we follow and all prices are set by them. Calling us crooks is unfair and defamation to the company. We ask that you kindly remove this review if what you are stating in the review isn't a personal experience. Thank you for taking the time to read this. Looking forward to hearing from you. ~Lyons Auto Body ________________________________________________________________________ I just want to say that telling about by personal experience it not defamation. My choice of words to describe my experience is not defamation. I think that you will go a long way if you improve your customer service and transparency. It only take one Google search for "Lyons Towing Mississauga" to bring your company's reputation to the forefront. read more

Stay away from this place. Even if you don not sign anything with them, they will keep your car for as long as they can to get as much money as they can. Finally had my car released after a month of sitting there at Lyons. read more

After having my Range Rover stolen from my driveway it was recovered by the police. It had been in an accident and trashed inside and out. I wanted to see it but was told the police were doing forensic testing. Finally I was told my vehicle had been towed to a compound run by Lyons auto body. I drove there to see the car. Before I could see it I was presented with a blank document and told it was a release order. My insurance company contacted me to say they needed me to sign a release in order to tow my vehicle to a reputable body shop. I said I had signed one. That's when I found out I had signed a blank work order. Lyons Auto Body would not release my car. A writ of seizure has now been obtained by the court and I am now waiting for the sherif in order to have my car removed from the compound. I would never deal with lyons Auto body. Be ware. read more

When my mom wrote off her equinox Lyons assisted her and walked her through the processes to take. Made a difficult time much easier

This auto shop will not release my vehicle. After getting into an accident, we're already distressed enough. We don't need a towing company preying on us. Our car was towed to Lyon's with the tow truck operator Patrick promising that he would tow our car to our usual garage the next day. This was a lie. Four days later, with insurance not being able to connect with John, they still have my vehicle billing senselessly. The whole operation should be illegal. read more

Overcharged to get my car back after a tow. Companies a big scam. Tow trucks get paid to bring their towed cars back here. And Lyons doesn't give back the car unless you pay the hefty bill. Worst body workshop I've been to read more

Awful Customer Service tbh manager was rude to me and kept my car for 4 months I had to drive my mom car.

DEN OF THIEVES. My Car was stolen and recovered by police and was towed to LYONS Auto Body. July 30, 2021 9AM I gave them the Vehicle Release Slip from Peel Regional Police and was able to see the car again after it was stolen. It had my 20inch rims and tires and my complete set of weathertech mats. Little did I know this was the start of a horrifying ordeal. I then immediately contacted my insurance that the vehicle is ready for pick up. I gave them a few days to sort out the paperworks but when it was almost a week I called my insurance for an update, LYONS is charging exorbitant amount of storage and admins fees to my insurance for the release of my vehicle. So the longer the vehicle is with them, the higher they can charge for all sort of fees. They basically held the car hostage! This dragged on for 2 weeks and finally my insurance was able to pick it up on the morning of Aug 13 2021. I instructed them to drop it off at honda downtown where I was waiting to see the car. Guess what? LYONS stole my rims and tires which cost me $3600 and swapped it with bald tires and dented old rims. They also stole my driver, passenger and trunk weather tech mats. I called LYON right away and spoke to John and explained the situation thinking it might just be a mixed up, he explained they have nothing to do with it ( no surprise there ). I filed a police report for the theft and when the police called LYONS with all my photo evidence , they said there was a mixed up as there was another vehicle with the same color on their impound lot. I was able to recover my rims and tires but not the weather tech mats. DO NOT, I SAY AGAIN, DO NOT engage business with LYONS AUTOBODY. They are a bunch of crooks and thieves. read more

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Took my car in to fix some fender and door damage and I was helped by Brian. he gave me a great break down in the quote and gave me a very competitive price compared to other shops. once the car was admitted I asked him to take a look at my front bumper because I remembered I had some damage there too. He worked on my car and made it look better than before. I am super happy with the work. The paint match is excellent, you cant tell the difference and to top everything else off they detailed my car! I would 10/10 recommend this place to anyone looking to have some body work repairs / work done. Thanks for everything Lyons read more

no good company. Shouldn't even get one start. Call your insurance company before you talk to any tow truck and body shop

This place is a fraudulent operation. Do not let them touch your vehicle. See cbc marketplace and ctv for stories on them. They hold your car hostage to charge huge storage fees, will dodge calls from your insurance company and lie about the work they have done. We had a car accident in Dec 2018 and they held onto our car and then did repairs without our consent. There was over 16,000$ worth of damage to the vehicle and a second evaluator of the work they had done estimated that they only complete 5000-6000$ worth of work but claimed they had completed it. Things were glued together and other items such as the heat shield were never even replaced even though they invoiced for it. They did such a poor job and then wouldn't own up to their work that our insurance company had to deem it a write off and is going after them for fraud. read more

Absolute waste of time and the customer service was shit. Had to wait 2 months for my car back and it cost over $4000 for a minor accident.

If you wanna pay extra non-sense charges then this is your go to place. They hung up 3 times when I tried calling them. For an update and asking why I was charge $143 extra. read more

Took my Nissan altima in 3 weeks ago on the 5th to get my bumper replaced. Brian has REFUSED To let me see my vehicle and says the bumper is out of stock and I have to wait. read more

I was persuaded by an employee of Lyons Auto Body, into removing my original Yelp review however; what was done to me was degrading and needs to be known. Due to the Review Guidelines of Yelp, I will not be disclosing the names of the employees who work at Lyons Auto Body. They will be referred to as: EMPLOYEES, he, she, and they. My car was towed to Lyons Auto Body shop and I went in to sign a release form for my car to be moved to CarStar, which my insurance company works with and recommended. When I went into Lyons Auto Body, I met 'EMPLOYEE B' and he convinced me to sign a form consenting for them to take a look at my car. I contacted my insurance company right away when I left Lyons Auto Body, and they recommended that I have my car released instead of Lyons Auto Body looking at it. I immediately called Lyons Auto Body back and spoke with 'EMPLOYEE B' and I told him to disregard that form I signed. He replied "okay". I also told him to NOT have anyone touch my car and 'EMPLOYEE B' said "okay". I called back shortly and notified the lady at the front desk that I will be bringing in my release form tomorrow, and she agreed it was fine. I brought the release form to them the very next day and left. 9 days later, my car was still sitting at Lyons. I decided to call CarStar, as that is who was supposed to pick up my car. The representative from CarStar told me they were waiting on Lyons to pick up their phone, as CarStar keeps calling and no one ever answers. I called Lyons Auto Body and I asked to speak to someone regarding my release form, which I was told was 'EMPLOYEE J' (owner). I was transferred to his extension but had to leave a voice message. I called Lyons back and asked if 'EMPLOYEE J' was physically in the office and the lady at the front desk said yes. I told her I will be coming in to see him right now. She said okay. When I got there, I told the lady I was there to see 'EMPLOYEE J'. She went to the back to get him and 'EMPLOYEE B' came out instead. He began telling me someone is coming to look at my car on Friday and that my insurance company is to blame. I immediately called my insurance company and they told me that the lady who deals directly with Lyons said they cannot do anything because Lyons has a work order form from me. As aforementioned: I CALLED LYONS AND NOTIFIED 'EMPLOYEE B' TO DISREGARD THAT FORM, AND HE AGREED. I got upset and asked 'EMPLOYEE B' why he did not disregard that form?! He kept going back and forth with no answer, to "It was a part of the process for the people to come look at it". Like I said, I ordered for no one to touch my car and he AGREED. The lady who I had on the phone from my insurance company told me that they should have NOT touched my car as I TOLD them NOT to. 'EMPLOYEE B' removed the hood of my car. 'EMPLOYEE B' became extremely rude and unprofessional, as he was LITERALLY yelling at me, telling me it's my insurance company to blame. He also yelled at me telling me my car was a write off. I got so upset that I began to cry. 'EMPLOYEE B' used these words and said "you're a psychopath". I told him he cannot talk to me that way and that was not good customer service. How does a worker call their customer a psychopath? I was in tears. There was clearly something wrong with what they did. The lady at the front desk came over to me and tried to touch me to guide me outside and talk. I told her do not touch me. I asked her to speak to someone higher than 'EMPLOYEE B' and she said she is higher. I asked her how she is allowing him to speak to me that way. She said she told him to stop. Him stopping doesn't disregard what he did and said to me. 'EMPLOYEE B' then picked up my glasses and car keys and brought them to me and told me I need to leave. I told him to NOT touch my stuff. I then asked 'EMPLOYEE B' and the lady at the front desk to give me the work form back or get rid of it. They gave me a COPY of it. I told them to disregard the original. I am not even sure if they listened. I was on the phone with my insurance company that entire time I was present at Lyons Auto Body. The lady I was speaking to let me know the entire call was recorded. The lady from my insurance company then called Lyons Auto Body and told them to NOT touch my car or the matter will be taken to court. I am grateful for that much, from my insurance company. A few days later, a gentleman who works with my insurance company went to take a look at my car to give me an appraisal of how much it would cost to fix. For my safety, I asked the gentleman with my insurance company to be with me with 'EMPLOYEE J'. We met up with the owner of Lyons Auto Body: 'EMPLOYEE J'. Before going inside, 'EMPLOYEE J' spoke to me in private asking if we could talk alone and I firmly told him NO, the guy from my insurance company WILL be in the room with us. When all 3 of us went into the room, 'EMPLOYEE J' told me he read my review on Yelp and told me that if I removed it, he will release my car. read more

Please stay away from this place if possible. I would give a -5 star rating. This place prays on people's misfortune and they have absolutely no concept of empathy or how to conduct a business. They held our car for 3 days after it had been released. All they wanted was the insurance money and they don't care about how it effects the people who were involved in a serious accident. read more

Looks like nothing has changed in almost half a century. The recent horror stories others tell remind me of my experience with Lyons in 1971 or 72. My 1969 GTO got hit by someone coming though a stop sign, and I was unfortunate enough to get towed to Lyons. I don't remember all the details - just that their tow truck showed up and towed my car to their shop, dealing with them was incredibly frustrating, it took a couple months to get my car back, and when I got it back the job was crap, including the use of some Tempest parts that differed from GTO parts. The car was never the same as before the accident. To this day, I feel nothing but anger when I think of Lyons. Sorry to see they are still in business and still ripping off accident victims. read more

Over 4 years ago, I damaged my car on Christmas Eve 2011 by accidentally hitting a fence. My entire front grill fell off, rendering it undrivable. I called the police to report it. Like a bunch of wild vultures, a Lyons tow truck appeared, and apparently had "just happened to drive by and saw this predicament I was in," and would "offer to tow my car back to Lyons." I declined, as I wanted to opt with CAA (which I had). Suddenly, a woman appeared in another car, identified herself as a manager at Lyons. She had "just happened to be driving home from work and saw this predicament I was in," and "I should definitely take up the offer for the tow back to Lyons." I kept politely declining, and even the cop on the scene quietly mentioned to me to "not trust these vultures." But the Lyons people kept persisting and pressuring me, saying I won't get a tow for hours on Christmas Eve. Having no backbone, I caved in, and let them them tow it to Lyons, which then became the shop to fix my car by default, I suppose. Around a week later the car was fixed and Lyons billed us over $10K for the work. Our insurance company investigated it and discovered that Lyons had done additional damage to the car in order to bill more. The insurance company wasn't gonna pay it, and we sure as hell wasn't going to pay it. I think this investigation and the non-payment thing kept going on for the next while. Fast forward to May 2012 and Lyons threatens us with repossession if the bill wasn't paid for. My dad tells me to start parking the car in our garage just in case (I park it outside all spring and summer), wasn't sure if he was serious but I obliged. As it wasn't our issue, our insurance company told us they would handle the situation. We never heard again from any of the two parties, and naturally it was assumed everything was resolved. Life cruises by and I continue to park in the garage at all times out of habit. Fast forward to the morning of September 23, 2014. I start my day waking up at 5:30am, ready to go to work. I shower, get dressed, and step out into my garage with keys in hand, only to notice my car wasn't in its usual spot. Still a tad groggy, I wondered if I somehow parked on the driveway and forgot about it. I open the garage door and peer outside, and nothing. Slight confusion sets in, and I go back into the house and wake up my parents and ask them if they moved my car for whatever reason. They wake up in confusion and panic, and at that point I thought, "omg wtf my car got stolen." That was a viable thought because I recalled our garage door was open all day the previous day, coupled with the fact that we got new next-door neighbours who were renovating everything; I arrived at the possible conclusion that one of the construction workers somehow was able to hotwire and steal the car sometime during the day before. I called the cops to report a stolen vehicle, and upon giving my vehicle information, they immediately said that the car had been repossessed. Instantly my family and I recall the entire Lyons ordeal that we had forgotten over the past year. Quickly we contact all parties involved and review our house cameras, which confirm that Lyons had snuck onto the property to tow away my car the day before, without any warning whatsoever (as pictured). I don't know much about the legality of the issue, but I'm sure that they were supposed to officially inform us that they were repossessing our car. Either way, that threw a wrench into my day and I had to cancel all my appointments. My wallet and other things were still in my car so we would have to go and retrieve them. Later in the day we go into Lyons to get my wallet and confront them, as they were being pretty vague about everything on the phone. We ask them to show us the repo order or some document to show that they did it under legal means. The guy in charge fed us some excuse that I don't even know, as well as displacing the blame on "head office" who gave out the repo order. That sleezebag continued to talk a lot about something, but I couldn't further process his bullshit, he was so full of it. I retrieved my wallet from my car, did a quick mental check of the state of it, and got out of there before I was tempted to flip his stupid little table in his lobby out of anger. The insurance company and Lyons then talked things out in a face-to-face meeting the next day, and somehow resolved everything. Lyons then hand delivered my car back to my house on a flatbed truck, and even cleaned the entire car. That doesn't even begin to make up for all the criminal business practices that they commit. Lesson learned, I will always close my garage door." One commenter stated: "I used to work for RBC insurance claims. These guys have been doing exactly what you just said for years - preying on people in need, conning them to take it to their shop, forcing a work order, and overcharging on storage costs. read more

We have dealt with Lyons on at least three occasions. Each time they were direct and fixed our vehicles well. The one time was a warranty issue when rust set in. They honoured their lifetime warranty and redid the job. read more

would stay away from them, just for a day they cahrged me $520 plus taxes for releasing my car total rip off, on top of it I asked for a receipt they didnt give me one, all I was given was a credit card receipt, if you are charging so much for a day atleast give me an itemized receipt of what I am paying for, I hope no one gets into an accident, if unfortunately they do i hope a Lyons tow truck doest show up , if god forbid they are are there tell them not to touch your vehicle just call CAA and have it towed to your own mechanic or better to your home until you can make a decision. read more