A complete headache from start to finish. Avoid Routes. We will never rent from Routes again. Despite there being no line when we arrived at their off-airport location, the pickup process took an eternity. There was an endless mountain of paperwork (some on paper and some digital) and upsell offers, and more than half the time, we were just standing there with no idea what we were actually waiting for. It took just as long for the car to finally be brought out to us. When we finally got the vehicle, it only had 1/4 tank of gas. While they only required us to return it with the same amount, starting a trip on empty is incredibly inconvenient, especially if you have a long drive ahead. To make matters worse, the car was FILTHY. I have never seen a dirtier rental car. The exterior was bad, but the interior was gross. The rearview mirror was so caked in grime that it actively blocked the driver's view--wiping it with a simple tissue brought up a disgusting amount of dirt. Even worse, we found used chewing gum left behind in the rear passenger side storage pocket, which ended up getting stuck to a drink my sister placed there. Absolutely disgusting. Returning the car was fast, but equally frustrating. At pickup, a staff member did a quick video walkthrough to document pre-existing scratches and assured us we wouldn't be responsible. Because it was dark, I was skeptical of her video quality and thankfully took a ton of my own photos. Sure enough, at return, a different staff member asked us about those exact scratches and demanded proof that we didn't cause it. When I brought up the employee video, it was completely ignored. If I hadn't taken my own photos, we would have been wrongfully charged. All in all, a terrible experience. I have no idea how this place has high ratings on Expedia (8.1 out of 10, where I rented through) and Google Reviews (4.6 stars). Save yourself the stress and rent elsewhere. read more

I would NEVER recommend this place to anyone. I work at the airport and get asked all the time which car rental companies I suggest -- and I can promise you I will make sure no one who asks me ever comes here. What should have been a simple "pick up, sign, and go" turned into a 3-hour nightmare: The first car they gave us had no oil, forcing us to U-turn and bring it back after barely driving down the street. When we brought it up, the front desk agent casually said, "Maybe they forgot to check." Are these cars not supposed to be serviced and safety-certified before being rented out? After waiting in line again, we discovered we were wrongly charged for insurance, even though we had a transferable policy. We then spent over an hour going back and forth between our insurance company and the front agent, who somehow "misunderstood" and thought our insurance policy number was the date. We were told the charge was refunded and would "show up in 3 business days." Six days later, guess what? Still no refund. The second car wasn't any better: no windshield washer fluid, a low tire, and no spare tire in case of emergencies. The next day, we got an email about an extra charge for taking the car out of province -- a so-called "policy" that was apparently on a handwritten sign taped to their wall. When we returned the car after six days, we had to wait another 45 minutes just to speak to someone about our missing refund. Everything about this place screams unprofessional and unsafe: Poorly maintained vehicles Hidden fees Untrained staff Zero attention to customer safety The only positive thing I can say? The place smelled good. At least we spent three hours of our lives in a space that didn't smell like garbage. Save yourself the stress -- rent anywhere else read more

Routes Car Rentals - Clean front no seating while you wait for shuttle - Car Rental Near Me - Mississauga, Ontario

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Too good to be true... Please keep this in mind. Multiple hidden fees that you do not see when you book online. I had to cancel the deal because of that on the booked date. read more

REGRET, REGRET, REGRET. Booked car. Desk Agent refused my top flight AAA insurance and did not give me car. Charged me anyway, even after saying they would not. Refused to provide refund even after travelocity/ Expedia contacted them in my behalf and I also co text them directly. Told my family about this - who love in area and they let me know ROUTES are notorious crooks.... BE WARNED. I wish I knew better before I booked. Out hundreds and had to make other transportation arrangements. (Not to mention huge hassle to get to offsite shady looking location). Contacted Travelocity from which booking was made and Routes and both point fingers back at each other with no resolution. read more

Jax was excellent. Service was excellent! Very affordable rental and a quality car offered! Thank you Routes car rental! PD read more

Check-in was easy as we did it through Expedia. We picked up the car-it had minimal scratches to front and back bumper/fender which they documented via cell phone so you don't get a paper with it outlined for you as proof. The car had very little gas in it and we were told we could bring it back empty as well - we didn't. We arrived at 7 am - we were told that's when they open. They don't open until 8. We joined a small group of others (that were told the same) to wait. As I was calling the help number to see what we should do, my mother spoke to someone dressed as security who said we could leave the keys with him and just uber to the airport. That isn't what the customer service help line NOR the agent we spoke to when we picked up the car said to do so we opted out. Instead I looked for a drop box as the help line said. No drop box so we decided we'd leave to drop off our bags and check-in for our international flight and come back at 8 when they open so we could give keys to the proper person, be present for the final car check, and get our receipt. During that time the same security guard in the parking lot, too lazy to get out of his car, kept honking at us to come over to him. I yelled out twice "we're fine. Thank you." As I got back in the vehicle preparing to leave he walks over and angrily beats on the window yelling "you got a problem?? roll down the window. I told you to give me the keys and just uber." I tell you no one is more lucky than a fool because there was nothing stopping me from just backing the car out and hitting him. It's dark. This idiot is an unknown physically male (presenting) person walking up aggressively to two women in a parking lot demanding they hand him the keys to the vehicle. He thought wearing a walmart sweater that said Security on it was the same as a super suit. I repeatedly said no. we made different plans. He just kept repeating the same thing - and so did I - and finally he said "this is private property so get out" I reminded him HE was the one holding us up we were already leaving until he wanted to have a confrontation. We went on to the airport. Three things were made clear in that one monent. 1.) While all human presenting beings are deuterostomes (meaning we form our a$$hole first), he's proof not all progress past that initial stage. Despite appearances to the contrary, he's still one -shame on him and whatever raised him. 2.) He is living on plan G of his life and mad about it. 3.) We will never rent from this company again. Any company that employs aggressive morons that try to call women over to their car OR walk up to them and harass them under the guise of "safety" is not a company anyone should do business with. Stay far away. read more

Don't rent from Routes. I rented a car at Pearson, getting to their location required some sleuthing, but figured it out. They were nice at the rental office. They told me I would be charged if I took the car out of the province without notifying them, fine I had no intention of leaving the province. Within days of renting the car they sent me an email with a map saying I had left the province and would be charged $388 cdn. I emailed back I had not left the province, they repeated their policy. Where the map came from I have no idea, was there a tracking device on the car. Well if there was it wasn't tracking the car I rented. I feel like Routes gets you in with a low price and then makes up the difference with this kind of scam. When I returned home I disputed the charge on my VISA and explained using other transactions on my card (Like Gas stations) where I had driven and that there were not enough kilometers on the car to allow me to also have driven to Quebec. Amazingly the charge was not reversed when to me the evidence was obvious. I never could get a VISA representative to call me and tell me why. read more

I booked with unlimited mileage and paid for insurance online, but I was charged for extra miles and had to pay for insurance again or I wouldn't get the car. The customer service was terrible. I traveled from another province, and my flight was delayed by 13 hours. The first thing I wanted was to pick up the car and relax to make my trip worthwhile. Please don't be misled by Google reviews. read more

is there a rating less than 1? Horrible company to book through. if you like hurdles and inconvenience then Routes is the company for you. Everything you read about bad reviews online is true. you need your car insurance to have additional rental car insurance or they don't let you rent! ruined my anniversary. I was full on balling my eyes out. they didn't offer any solution. read more

Extremely Disappointing and Unprofessional Experience with Routes Car Rental (via Uber Rentals) I booked a car through Uber Rentals, which partnered with Routes Car Rental, and had one of the most frustrating customer experiences I've ever had. When I arrived to pick up my car, Routes refused to release it because I have an Ontario G2 driver's license instead of a full G. This was completely unexpected because Uber's booking process never mentioned that a full G license was required. I went through every step of the reservation -- entered my license info, confirmed payment -- and there was no warning or disclosure about this restriction. What makes this worse is that earlier this year Routes rented me a car under the same G2 license with no problem at all. So either their policy suddenly changed or it's being enforced inconsistently. Either way, I showed up prepared, with all documents, and was denied the car through no fault of my own. I contacted Uber support immediately, and they said Routes told them I "didn't provide a valid license," which is simply false -- my G2 is valid and accepted by Ontario law for driving rental vehicles. Despite this, both Uber and Routes refused to issue a refund. In short, I was charged for a service I never received, because of poor communication, misleading information, and unprofessional handling by both companies. If you plan to rent from Routes -- especially through Uber Rentals -- double-check every small policy detail, because neither company will take responsibility when their lack of transparency leaves you stranded. Would not recommend. read more

To Whom It May Concern, I am writing to formally address a series of unacceptable experiences and suspected fraudulent practices encountered during my interaction with Routes Car Rental at Casablanca Mohammed V International Airport (CMN) on September 27, 2025. This letter outlines the issues faced, the financial impact, and my demands for resolution. Background and Initial Agreement Prior to my arrival, I provided Routes Car Rental's UK head office with my credit card insurance certificate, which was reviewed and approved as sufficient to meet the insurance requirements for the rental vehicle. This approval was a prerequisite for my rental agreement, and I proceeded with the booking through a British intermediary company, Wisecars, under the assumption that all terms were clear and agreed upon. Issues Encountered at the Rental Location Upon arriving at Casablanca Mohammed V International Airport on September 27, 2025, I discovered that the Routes Car Rental pick-up location was not situated at the airport as implied but required a shuttle transfer. The lack of clear signage or instructions forced me to rely on assistance from other car rental agencies to locate the shuttle, causing unnecessary delay and inconvenience. At the rental location, I was informed by a staff member, identified with a black scarf, that a refundable deposit of 16,000 MAD was required to cover potential vehicle damage, with documentation to be provided for any insurance claims. However, the staff member claimed that my credit card, which had been pre-approved by Routes' UK office, was declined after multiple attempts to process the deposit. I immediately contacted my bank, RBC Canada, which confirmed that no transaction for 7,000 MAD (the second part of the split deposit) was received or declined. The staff member then proposed an alternative non-refundable daily deductible payment in lieu of the refundable deposit, which I found unacceptable given the prior approval of my card and the refundable nature of the deposit. When I offered an alternative credit card to complete the transaction, the staff member insisted that only the original card could be used, further complicating the process. This restriction appears arbitrary and unjustified. After splitting the deposit into two payments (9,000 MAD and 7,000 MAD), the first payment was processed successfully, but the second was allegedly declined, despite my bank's confirmation that no such transaction was attempted. I contacted Wisecars, who advised me to obtain the Merchant Category Code (MCC) to verify the absence of declined transactions. They indicated that, upon confirmation, they would refund the rental fee, allowing me to seek an alternative rental provider. I also spoke with an individual identified as the business owner, Ms. Khalili (name unconfirmed), who offered no viable solutions to resolve the issue. During this time, other customers were processed without apparent issues, suggesting that the problem was specific to my transaction and raising concerns about targeted mishandling. Unprofessional Conduct and Suspected Fraud After two hours of unproductive discussions, I was coerced into paying a non-refundable fee of 880 MAD (approximately 150 CAD) for a 12-day rental period using a different credit card, as the only means to secure a vehicle. This fee was presented as the sole option, leaving me with no practical alternative after significant delays. Additionally, during the interaction, staff requested that I leave the premises due to their lunch break, which I refused, as it was highly unprofessional and dismissive of my situation as a customer. The lack of proficiency in English, even among senior staff, and the overall disregard for customer service were evident throughout the interaction. More concerningly, I strongly suspect that the second transaction for 7,000 MAD was never attempted, as confirmed by my bank, and that this was a deliberate tactic to extract the non-refundable 880 MAD fee. This suspicion is reinforced by the fact that Routes Car Rental operates under multiple brands at this location, including Rental 2, NextCar, Priceless, and others, which may obscure accountability and facilitate questionable practices. I also spoke with RBC VISA card - 1 800 769 2512 - on Sep 10 2025, at 8: 34 AM and Lumi told me that on Sep 27th there were no approaches on my credit card which was declined. This proofs the scam at the car rental level. Requested Remedies Given the deceptive practices, unprofessional conduct, and financial loss incurred, I request the following: A full refund of the 880 MAD (approximately 150 CAD) non-refundable fee, as it was imposed under duress and following a potentially fraudulent transaction process. read more

Don't waste your time ! We had a confirmed booking in Calgary only to find our car was rented to someone else. They wanted to charge an extra $25 per day for an upgrade. We took our business to AVIS which was a fantastic option. Turned out cheaper. The desk manager in Calgary is not very nice either. read more

Don't use them. I will never use them. They offer cheaper price but its scam, They have no cancelation no change policy, I made mistake on the date of my reservation and when I realized that I made a mistake and called back to change my date they said they cant do it, even though the reservation was for 2 weeks after. They have the worst customer service ever. They took my money for a future reservation, and they refuse to change it or cancel it. I would never use them. Rental car overview Routes Midsize SUV Toronto (YYZ) Map and directions Reservation dates Dec 15, 2025 - Dec 20, 2025 Itinerary # 73314989592457 Confirmation EAPP150398 read more

Picked up the car with an empty tank and was told that we can return it empty! Keep in mind that the tank was so empty that we barely made it to the gas station. Drop off is in the back of the building with no entrance to the office. So you have to drop off your car and walk around the building with all your luggages, car seat etc which can be hard specially with the current weather conditions. Also, this location is offsite, you need to walk to a train station, take the train, and then a shuttle might pick you up at that station to bring you to the office which is a total hassle specially if you have luggage or a small child with you. We took an uber and saved ourselves the headache. read more

I see a lot of negative reviews on here and I can understand why - many of their customers are tired from travel and they handle it well. These guys are slammed and stay working. 5/5 Thanks for all of the help! read more

WARNING: Avoid Routes Car Rental! I booked a car rental through Routes Car Rental, prepaid in full, only to be charged an additional $2,490 USD at pickup. I was told this charge was a refundable deposit, but after returning the car undamaged, I found it had been kept as a nonrefundable "Third Party Liability" insurance I never agreed to. The TPL fee was never disclosed on the Routes website It was never explained as nonrefundable The company even threatened me with a €1,000 penalty for disputing the charge with my credit card When I contacted Routes, they denied wrongdoing and pointed to "terms" that did not exist at the time of booking. read more

Absolute scam! They forced us to buy insurance and additional driver fee again totaling to about $900 at the counter when it was already paid to Economy Bookings. When I booked this car, I was promised to pay only about $1,200. With the additional charge, the car rental was about $2000 for 12 days. They refused to give us the car if we didn't buy the additional insurance. We are tourists and were stranded if we don't get the car as our accomodation was one hour away from the site outside the city. They said Economy Bookings would refund the money; however, Economy Bookings refused stating no accident claims were made. I will never book a car through them again and will advise everyone I know to be aware of this scam! Why would Routes Car Rental partner with Economy Bookings if they don't accept their insurance? Is it to make money on both sides using the loop holes in contract to double charge on insurance and other fees per customer? This is such an unethical company. When we were at the counter, the line up was very long. Customers were angry and confused on why their insurances were not accepted when they booked it through the third party broker that they partnered with. The setting was chaotic and loud. It took us 1.5 hours to get the car. I know a couple that took 4 hours to get their car as their first car was not available. The second car was not cleaned as it had a bottle of urine. The whole experience is absolutely ridiculous! read more

Fair. Car dirty inside and out when picking up. Asked. Agent to wash, car came back but still Not clean. I think it was just sprayed with water. Then told driving to Quebec, he said up charge to cross provinces???? Also pickup procedure a bit confusing. . Take x to y then go down z then call on a phone. Would not use again. Not sure if it's how they do things in Canada or if it's the company, this location , etc. but B when you're paying for a car u want a corns car. Etc read more

Great service and great value. Easy pick up and drop off. Take the airport train to Viscount station. Call Routes for pickup. Friendly service! read more

Routes Car Rentals - Courtesy desk - Car Rental Near Me - Mississauga, Ontario

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Do NOT rent from this company!! I rented a car for one day and paid in full via Expedia. However, when I returned the car, they charged me $196 - when I disputed the charge, they said it's because I rented the car for one week (despite the fact that my return invoice showed that I rented the car for one day, not one week). After trying to resolve the matter, they are no longer responding to emails or calls. Terrible company. Save yourself the hassle and DO NOT UNDER ANY CIRCUMSTANCE RENT FROM THIS COMPANY !!! read more

Scam alert!!! Avoid at all cost. I booked a car online via expedia and not only that they did not provided me a car, they also did not want to refund my money. read more

Not even gonna waste my energy by getting angry typing here with their unprofessional and lies that they tell. Fake marketing when you book online but once you get to the location it's a whole different story with unjustified charges. Not clear with their directions either in their confirmation email. Literally walked from YYZ to their place with luggage in our hand. I mean when we got there the staff was arguing with each other so that shows their professionalism. Would definitely not recommend to anyone. Rather spend extra bucks and go with some other rental company with peace of mind. read more

My wife had a reservation. When she got from Vancouver to Mississagua she was told do to 'operation breakdown' they didn't have a car for her. This created a very stressful situation for her. They didn't offer her any assistance of any kind, such as calling sister agencies to find her a car or paying the extra $600 it cost her to go with a different company. I talked to people at customer service. She assured me I would get a call from someone upstairs. All I got was a dry email showing no responsibility on their end. What good is a "reservation" if they are not responsible for their screw ups? Find a company who is responsible! Bruce read more

Scam alert!! You need to provide your own insurance or buy there's which is hidden in the small print. They will give you a somewhat reasonable quote for their insurance at the desk. They will run your credit card. After you return the car, they will say there was an accounting issue and charge you hundreds of extra dollars for the insurance. Their help number will never connect you to anyone. Do not use this company read more

They charged me for passing the provenience but did not say anything in advance to alert me! I called customer support but there was no response! read more

Most pathetic car rental agency ever. Pls dont get your booking done thru them, it will ruin your vacation/business. Dont get attracted by their cheap rates. They literally force you to buy added insurance which will increase your cost. Also, they deny to give you the car at the day for your booking. Customer service is pathetic. I was in touch with one of their representative Vivek Taneja who doesn't reply to emails. Then through linkedin i found one of their head Vicky Banga, who also ignores your LinkedIn messages. I am currently trying to chase them to get my money refund, it has been a very long time and they dont care at all. You should book through them if you want to ruin someone's vacation. read more

The worst company they charge you for 407 bill and even though you were never on the 407 but in order for the them to get the vehicle they used the 407 And slapped it on my card. Stay away from this company cause when you ask for someone to help you resolve the issue they ignore your requests. read more

Avoid like the plague! I returned my prepaid rental car at the Dorval location and I was told that there were no additional charges. I then received an emailed receipt showing that no additional charges were due. When I got home, I saw that the additional amount of CDN$174.91 had been charged to my credit card after the car was returned. When I questioned the charge, I was told that there was in fact no additional charge, and I was told to send proof. When I first sent documentation of the charge, I was told it was not received. When I sent proof of the charge a second time, Routes still insisted that there was no additional charge. I am currently in the process of disputing the charge through my credit card company. Now, 11 weeks later, they are claiming that the extra fee (which they previously stated did not exist) was a "border crossing charge". However, I did not cross any borders!!! Blatant thieves!!! read more

Routes has always been good to me, quick and efficient service. Jas is the person to ask for, she's helped me multiple times and I've never had to wait, or had a problem she couldnt solve for! read more

First know that this car rental is not at the airport. You have to take the train to a stop and call them for the shuttle. They don't wash the vehicles upon return nor do the fill them up. We got a very dirty car! Also upon returning the vehicle their shuttle does not go to hotels! read more

If I could give negative stars I would. Waited a hr to get the car. The car was dirty, scratched & had chips in the windshield. Only 1/2 tank of gas. They took a very quick video of the car, no report given to us. The tires pressure was low, almost had a flat tire on the 407. Stressful! Returned the car, the attendant claims the chip in windshield wasn't there before!! So wish we would've taken pics of it, but of course, trusted the attendant. Stupid. Don't get scammed like us. Rent somewhere else. read more

I had bad experience with them, they charged me twice and they have bad customer service. One star enough for them. read more

DELETED REVIEW: guys, I just posted yesterday my honest review of the terrible customer service and how he made us have to prove by either speaking to our car insurance agent or by showing him our entire car policy. Somehow it got deleted within 24 hours. I told the guy multiple times I'd take the liability of 30k should something happen to the car, and if I was "wrong" about my insurance covering rental cars but he wouldn't accept it. He just kept on with his sarcasm and being condescending to me and my mom likely because we were two women renting a car. Interestingly my review has disappeared so im going to keep posting it so people are aware to NOT COME HERE. Spend the few extra bucks, and have a convenient guest service with a rep who actually believes his customers and doesn't give them a hard time and make them stand there for one hour trying to get ahold of their car insurance on the phone because he doesn't trust our word for it. It's also 30 minutes a tram, a long walk and a shuttle to get to the damn place from the airport. GO TO NAME BRAND PLACES like hertz enterprise etc, they actually VALUE their customers!!! read more

They advertise that acceptable proof of insurance is a valid "insurance slip". I phoned ahead and inquired if they needed anything other than that and was told no. When we arrived they refused to accept our insurance slip. They said they needed further documentation from our insurance company. Even though I pointed to their sign on display that said an "insurance slip" was acceptable they refused to accept it. The gentleman at the counter was rude when dealing with us as we tried to work the insurance issue out. They have limited hours of operation compared to other companies so make sure they are going to be open when you want to pick up and drop off. read more

Total scam! Rented a car through them but when my flight was delayed 24 hours the company ghosted me. Wouldn't respond to emails, nobody picked up the phone and the "message box was full" so I couldn't leave a message. Avid this company like the plague! read more

On online booking companies such as Expedia Etc. they have fairly good rates and advertise unlimited kilometers. However, when you get there, (or when you return the car...) they tell you that it's only 200 km's, and that unlimited does not apply to local Quebec customers. Another thing they do, they ask you for a 2nd piece of ID with an address. Since most ID's you have to not have an address, they suggest you to login to your Bank or CC account, show them the statement, take a screenshot and email it to them... When I called Expedia to complain about the KM's, they told me that I should have read all the rules and regulations before confirming the booking and I would have seen that it does not apply to Quebec. read more

Horrible service. I booked a car through Expedia from Routes. When i went to collect it, i saw a notice pasted there saying their cars are not allowed to be driven to USA. So i asked to cancel and get a refund. They told me to contact Expedia whixc I did. Expedia contacontacted Routes and was told thatsinxethe cross border restriction was mentioned somewhere in Terms and Conditions, they were not going to make a refund. Not even a partial refund, although I never took posssession of the car. If there are important restrictions they should have mentioned such upfront prior to fnalizing the rental payments. They just seem to hidde behind small print to take money from customers without providing service. read more

They didn't return our $500 deposit. We are opening a dispute with them. What an unnecessary hassle. The car rental portion of the deal went fine...but they didn't bother to return the $500. read more

If you wanna be a happy person avoid ROUTES car rental. They are trick u to pay upfront & make you frustrated by asking ridiculous questions, for instance they ask you an Insurance & when u show them a certificate that has a policy number, they still want to talk to the insurance agent on the phone. This is unheard of. I don't recommend this to anyone, Run from Routes. BAD EXPERIENCE read more

I haven't rented a car in several years so it was So the process was pretty painless and I got a new car which drove very well. I returned the car about an hour early (2 hours if you count the grace period). There was an inspection done of the car and the girl told me it looks fine and asked I sign. I did and went home. I opened up my email and they told me that the car was too dirty and that they're charging me 250$ for cleaning. I could have vacuumed it (there was sand from the beach) or even gotten it detailed which would have cost around 100$. I would even have eaten a 125$ charge and shrugged my shoulders and thought that I should have done things differently. That's pretty sneaky which is too bad because I would have gone back. I guess I shoud have listened to the other reviews. read more