Beautiful showroom for the Genesis lineup of cars. They have four models of their cars here where…read moreyou can touch sit and get up close to each of the models. They also have office areas to do more pricing or sales negotiations.

From the owner: Nous sommes là pour vous guider à chaque étape de votre parcours de propriétaire Genesis et pour…read morevous aider à prendre la route en toute commodité et en toute confiance.

Since moving to Laval I wanted to try out the local Toyota dealership. I was able to quickly get an…read moreappointment for an oil change. I was greeted by a very friendly staff member who directed me to the tech advisor. Nice guy trying to do his job but oh boy....I mentioned it was my first time and that I was coming from Spinelli Pointe Claire and it seems that was his cue to try to sell me every possible service. I just wanted an oil change lol. I know they have a job to do but I felt like it was fire at will. On top of that I found their prices not competitive at all. Compared to my local garage, it was down right highway robbery. Sorry guys but it was my first and last time. I'll support my corner garage guy from now on.

Vimont Toyota Laval sold a used Demo car as new. On the contract, Vimont Toyota also declares the…read morecar as new. They claimed my credit was not good enough which is why they got a rate of 3.99% for me at RBC bank. I have an excellent credit score that goes between 710 to 720. The only reason why my credit score goes down is because of the credit checks. The dealer also Included the transport charges and other charges for a used Demo car. I tried to resolve with them amicably but the two Assistant Sale Manager (Real Tetreault and Hugo Lalonde). I spoke with treated me so badly. Real Tetreault said he order the car to be sold as new and he said he did not want to be mean. While he maintains a cold look and a condescending attitude. Hugo Lalonde called my witness  "Arrogant". My witness spoke on my behalf because I could not explain well. My witness asks why he insists a demo car is a new car. He also walked away disrespectfully from the meeting when I pointed out that calling my witness "Arrogant" is unkind and not nice. The sales Agent Sebastien Bouchard kept insisting that a demo car is a new car and never took responsibility for the misled misrepresentation of calling a Demo car a new car on my contract. The accessories on the car are used accessories and were not my choice since Sebastien Bouchard claimed is mandatory and is written on the website that is sold with the car. The Sales agent kept telling me and my witness that a Demo car of 3367KM is a new car. The $2000 I negotiated with the Sales Agent Sebastian Bouchard to remove from the sale price. He never removed it from the final sales price on the contract. The General Sales Director is horrible. His name is Frederic Clermont. He hang up the phone on me and he would not let me talk and explain how badly I was treated by his other employees. It took a couple of back and forth tweets with Toyota Canada before he felt is necessary to call me. He called and his call did not last 3 minutes, He hang up... Instead of putting me on Toyota Finance at a lower rate, they went to cut the deal with the bank and put me on a higher rate with RBC. They make me lose the loyalty of 0.5% with Toyota Canada. Plus Real Tereault lied to Toyota Canada that my credit score isn't that good that is why they put me in the bank. I have a credit score that ranges from 710 to 720. They sold a demo car at a retail price, and did not remove the $2000 I negotiated, plus, on the contract they never indicate is a demo car, they wrote is a New car. The transport charges and PDI charges were all added to the transaction. I will run from dealing with this car dealer in the future. They are not approachable and trustworthy after you sign the contract. They will treat you like a piece of trash. They also wanted to sell me a remote starter and Toyota App for over $1000. Note the remote starter came with the car, and the Toyota App is free of charge for the next year or more. The dealership treated me in a very bad way after signing the contract, The Assistant Sale Managers are the worse. I will never deal with this dealership again. They feel happy ripping me off..

Worst car dealer! They agreed with the price I asked and make me signed for credit check. They also…read moreasked me deposit $500. Then,they set the delivery date and told me to buy the insurance. I did everything. I came as appointment to possess the car, one seller (Marco Denommée) told me that they could not sell that car, I had to pay more to get it. It's really surprise me. Worst experience! Be careful! Ask them to give the paper with every detail before going to the finance office because they can tell lie. Isidore Fhima, second seller that I worked with, can tell lie with the reason that he doesn't have the memory, "I forget..." I didn't buy that car cause I'm afraid that they make me more problem in the future. Neither the director Jean Alloul nor Daniel Alloul answer my call and never call me back after this happened.

Best Car Dealer Ever! the chief mecanic took 20 minutes to reexplain my car to me, I was amazed…read more I had forgotten my sunglasses in my trade-in and my salesman offered to drop them off at my house, I was also amazed. I have already refered two of my friends who were very happy. In summary, this is my second car there and i highly reccomend Toyota Montreal-Nord to everyone. Thanks Pierre

We've purchased all our cars from this dealership over the years, and they've consistently been…read moreexemplary. You may not always get the absolute lowest price in Montreal, but you will get trust, professionalism, and peace of mind. When our car was stolen, they went above and beyond to help us sort everything out with the insurance company. Their support made a stressful situation so much easier. Over 10 years of maintenance and detailing, they've always given us honest advice and recommended only the services we truly needed, often helping us save money. Highly recommended.

I purchased a used car there but when I picked it up, it had a problem that had to be fixed. I…read morewaited 2 weeks but could not wait longer as I needed the car. They never called me so I was always guessing and they never offered me a courtesy car. They need to learn a thing or two about customer service, There are plenty of other dealers!!

BEWARE! AVOID! Scammers! They damage your vehicle and…read morecharge you for big repairs! They are rude scam artists avoid them with all caution. Their Service Director is incompetent, doesn't know his brand and their technicians have zero clue what they are doing. In my 30 years dealing with Toyota I have never seen such a thing. Terrible! This is a dealership that could turn people off the Toyota brand for life! Toyota really needs to revoke their dealership.

Great service, great team, super helpful, highly recommend Roman, great salesman, great asset to…read moredealer.

Very bad experience. This dealership assured me that a…read moredefective front LED headlight had been replaced before the sale. They kept the vehicle for one week and even gave me a headlight presented as the old one to convince me the repair had been done. After verification, it turned out to be a non-LED headlight, much cheaper, while the car is equipped with LED headlights. Therefore, the announced repair was never carried out. This clearly looks like a deceptive practice to finalize the sale. Complete lack of honesty and professionalism. Avoid.

This seller uses an incompetent mechanic to prepare their vehicles and has lied about the condition…read moreof the tires and brakes. They had to take the vehicle back for 2 weeks because of a huge oil leak. The work was poorly carried out and the problem was not properly diagnosed. My mechanic had to rework the vehicle and the brand's dealership confirmed that the work was poorly completed (engine problems!). Following that, no communication from them, no call back by phone or email. They do not want to validate the legal guarantee on the work. They closed the file without notifying me. This company is not reliable! Absolutely avoid.

i was very happy to do business with this company! VERY helpful, and their lot shows a VERY clean…read moreinventory where it is obvious you can not go wrong buying your next car from them. i would like to thank them for the warm service and my new car!

A separate Ford dealer gave me a diagnosis to replace my Steering Shaft Torque Sensor (error code…read moreB2278) while I was traveling this summer. While Chartrand did the work, their technician made a mistake that doubled my bill and cost me $1351CAD in unnecessary and additional expenses in the form of a rack and pinion and last-minute, super stressful changes to my travel plans (hotels, train tickets). Their communication throughout was truly terrible; after the first day, I never received a single call back, even after multiple requests and trying by email. I was told I could text with Jean-Pierre and didn't receive a single response, leaving me unsure of when/if my car was being fixed for over a week. After the service, I sent the invoice back to the Ford dealer who made the initial diagnosis, and they confirmed that Chartrand's technician didn't follow protocol. There is only one way to replace that sensor and if you do it any other way, it destroys the column. I've been calling and emailing Chartrand for 3 months now and have received not a single response, despite Xavier and a manager, Yvec, telling me on multiple occasions I'd get a call back soon. I am further bothered that I had to find this out myself; Chartrand never once acknowledged the issue. The protocol is cut and dry in their service manuals, and I feel I got very bad service. The issue remains unresolved and I feel I am more than deserving of a phone call and a refund.