Got a muffler and resonator delete on my 2016 Jeep Grand…read moreCherokee 5.7 Hemi and it sounds AMAZING. Clean welds, no drone, perfect job. Guys were fast, professional, and fair priced. 10/10 recommend.

Let me tell you about Chad @ Steele Creek! First if he doesn't answer the phone when you call, ASK…read moreFOR HIM! Quite literally the nicest guy I've met at a mechanics shop in September NC heat with struggling AC. Long story short I called to have my cars ac serviced and my car broke down less than 5 minutes away. I walked to Chad and he gave me several referrals for a tow and I had my car at the shop in 30 minutes. He kept me thoroughly updated on what my car needed, explained why and did not beat around the bush on pricing. His teammates as he prefers to call them are equally as pleasant and worth mentioning. Chad is a great guy, great conversationalist, and Speedee you're lucky to have him. I called other locations and simply drove to Chad based on our phone conversation. You can tell he loves what he does and is passionate about providing an environment that both his teammates and customers are happy with.

The experience was great the place was clean, the workers were very nice and professional! Also, my…read morekids and I walked in we immediately felt the great customer service! my kids were handed a new hot wheel cars to have and they took care of my problem with my car!!! I also got my inspection done in minutes!!! I will be back again!

Rick was very helpful and knowledgeable!!!! Got me in very quick and did great work !! Highly…read morerecommend!

Came for a muffler and resonator delete. Thought the guy was really nice but later that day my car…read morebroke down. Was in the shop for 2-3 weeks on limp mode, shaking really bad. Spent 800 to make it drivable again, also found out my resonator is still under my car so he also scammed me on top of doing a bad job. Was told by multiple mechanics that the welds were the worst they ever seen, and that he put the exhaust flaps on backwards which was causing air to get backed up and my sensor to go bad.

A year ago I had tires put on by Mavis in my hometown. I was impressed by their customer service…read moreand products they carried. Because we travel it's great to be able to take my vehicle or my wife's vehicle to a local Mavis. They keep record of our previous services which helps keep up with our regular car maintenance. A shout out to Brian at the Gastonia , NC. If you're in that area and need tires or your car serviced, ask for Brian. We appreciated his customer service. We highly recommend these folks.

Good advice Service requested quick and the quality seemed to be nice. Hope I can get a hold of…read morethese people and appreciate everyone's time and help.

I hate to leave a bad review on a local business but unfortunately I have to in this case. I came…read moreto get an oil change and specifically asked if they would check my fluid levels and air pressure and top them off if needed. Oil change came out to be $99 and the front desk worker did confirm they did a full check on my car including fluids and tire pressure. Well, the next day I checked and my tire pressures were low (around 25 PSI when they're supposed to be 32) and my power steering fluid was also very low. I guess they did a good job on the oil change part but not sure what I paid so much for if I ended up having to refill everything else myself.

This is my second time coming to CMD. Bill & the other man that work at the front are amazing. My…read morecar wouldn't start this morning & I took it here to get tested, but was worried I wouldn't have time to fix it because I had to go into work. They immediately got my car in , tested , quoted for a new battery , and are installing all under 20 mins. As a young female it's hard to find a trusting car shop that makes me feel heard and respected. 5 out of 5 stars all day.

As a general rule, I have never trusted chain repair shops, and we always brought our cars to the…read moredealer in the past. When our Q3 was totaled in an accident, we wound up going against our better judgement and buying used from carmax. Less than a year later the transmission was giving out- luckily we had purchased the extended warranty. We only went to Tuffy because it was one of the preferred vendors for the warranty service so we assumed it would make things smoother, plus it knocked a bit off the deductible. The Carmax warranty company wound up being a monumental pain to work with and tried to get out of paying for a new transmission saying they didn't think it was actually broken even though it sounded like a blender with a bag of bolts in it when you were in any forward gear. Luckily, Chastity went to war with them on our behalf, getting them to send out a second inspector and then making sure that inspector saw and heard what they needed to. She then continued to go to war with them after they agreed that it was broken but wanted them to put in a used transmission instead of a new one. She convinced them that was not viable and that they needed to cover new parts. After that, we discovered that our transmission was on a widespread back order and the earliest any Audi dealership could get it in was going to be about two months. Chastity still didn't stop there - she called all around and pulled strings with connections she had, and tracked down the new Audi transmission we needed at another (competitor) shop or a that happened to have one on hand, and arranged to buy that one from them - cutting our two month wait down to a few days. Additionally, while we had the car in, we decided to move ahead with replacing the brakes and rotors which were nearing the end of their lives (rotors were extra worn because of a dust shield rubbing on them that Carmax didn't spot) because they were hanging a sale and it was going to be about half off if memory serves. Chastity reached out to me to explain that while they could put in the store brand brakes and rotors that were covered by the promotion, she actually wouldn't recommend it because for our particular model and trim level, there are regularly issues with the car's sensors not working well with the store brand. She recommended using dealer parts, which wound up costing about double what the promo price for the store brand was, so she gave us the dealer parts at cost with no markup to make up a bit of the difference (despite the fact that the cost difference was not her fault). Chastity and Derek were both far more patient with us than I would have been, with us calling way too frequently. While we will probably never buy another car from Carmax, Chastity has definitely earned our trust and we will gladly continue to bring our car to her in the future.

I had called earlier for my car inspection, and they returned my call even after I hadn't left a…read moremessage. Basically said, "Hi, we missed your call. Is there anything we can do for you?" They said come in before noon, and they would take care of me. Came in, and Derrick was the NICEST person to greet me. Soooo polite to me and every client that walked in. This is refreshing because it's rare to meet a guy who is genuinely nice and awesome about his customer service. Says things like, "Its a great day at Tuffy, how may I be of assistance". The bathroom was surprisingly clean and smelled nice. The lobby has 7 new chairs and fairly clean. 10 stars to Derrick!!! Oh my inspection went smooth too.

I've been here twice already for different services. These people are helpful, kind and honest. The…read moreprices are fair and the work is good. I plan on bringing my car here from now on.

What a relief to find QAR. My brother recommended them to me and he, himself is a very savvy…read moremechanic. I no longer have to trust dealer service departments and leave with the feeling that I just got ripped off. Teisha is great getting me in and Bob and his mechanics are great in getting me out with very reasonable prices and honest service and/or repair. I have a satisfied and thankful attitude each time I drive off QAR premises. I have a 2023 Tacoma, 2013 Altima, and 2000 Avalon serviced and repaired at QAR as needed.

I brought my car here today bc my dashboard lights lit up like a Christmas tree but the problem…read morewas quickly found and fixed. I don't see them often bc I own a Toyota but I know I can trust this company.

They always do a great job at reasonable prices. They also try to fit me into their schedule at…read moreshort notice. Highly recommend their services.