STRESSFUL EXPERIENCE!! Needs to improve customer service and reliability. I was stranded for 1 1/2…read morehours on 2nd Sept 2021 (Tesco, Crasswell Street) and couldn't find out where my taxi was when I asked several drivers to check because they were picking up people who booked after me. I booked through the free phone in Tesco, when the taxi didn't turn up, I tried using the app (it wasn't working) and tried to call (call wasn't answered on 2 attempts and I received a pre-recording message looping, finally got through on the third attempt).

They provide no instructions to customers new to the area. They take your money and you have to…read morefigure out who your driver is and how to find them. Would not recommend for students especially those new to the UK.

Metered Taxi…read more However was due to go down to the ferry, however when the taxi arrived individual was in a lot of pain & asked if would drive to QA Hospital. Which he did, which was great for the individual.

A friend needed to go to hospital early this morning for a medical procedure. They were stressed…read moreand so, I offered to book and pay for their taxi. The booking went fine and I was sent a link to pay the £32 fare. I was paying with a UK card, but I was at the time in Spain. My card notifications told me that the payment had been authorised. But no taxi came. I went back on and they suggested I asked someone to pay in the UK. Which I did and payment was taken. But no taxi arrived, and panic set in. I contacted the firm - and was told that the system closes the booking down after a period of time (which makes sense). But it would have been helpful to have been given that information when I reported my problem - leading to me paying via a Uk situated person. And it would be better if the system sent a notification that the order was cancelled/time cancelled. And it would have been better if ONCE AN ORDER HAS BEEB TIME CANCELLED that the system would not STILL accept payment. The hospital appointment was missed.

On a Monday we called City Wide taxis and got a taxi from our home to The Pompey Centre (B&Q) and…read morepaid £5.50 which is the usual fee as we have done the journey several times. The driver was polite and said that he had picked us up many times before. One hour later we called City Wide to take us home the same route but this time a different taxi driver of the same company asked for £6.20 and when I complained to him that he had over charged me he said "that's the price" and sped off after initially ignoring me, he was very rude and is conduct was totally opposite to the outward journey driver. We rang City Wide to complain and "Cara" said after checking that the charge for that route is £5.40 and took our details and promised to get the manager, who was off, to call us back, he didn't hence this email to you. The taxi driver cab was number 207 and the car was a blue Skoda Octavia registration number HN66FEH. Whilst we appreciate that this is a small over charge of 70p we are getting concerned that this is more the usual practise rather than a one off and this coupled with no reply from the manager is not good practise. Use AQUA they also have faults but they have never overcharged me or not responded when assistance is needed.

Alan found this company on Cruise Critic and made arrangements for us to be transported from our…read moreLondon hotel to the dock in Southampton where our cruise ship awaited. Mick was our driver and he was not only on time, he was 15 minutes early. When the hotel front desk staff wasn't helpful in contacting us to let us know he was there, Mick was patient and persistent and we connected, almost by chance in the lobby as our luggage was being brought down. The luggage was loaded into the trunk of Mick's new Hyundai, an attractive model not found in the US as far as I know. He skillfully and courteously drove us out of London, though traffic and right up to the terminal where the ship was docked. He made excellent time and good conversation as well. The cost was about £125, which seems reasonable for that distance and for the convenience of door-to-door transportation. We would use Smith's again. Alan's only complaint was that the car wasn't a bit larger, because he felt cramped in the back seat.

I was flying into Heathrow and needed to get to Southampton for a cruise. I found that Smith's…read morewas recommended on some message boards on www.cruisecritic.com . I went to their web page and filled out the electronic form. Within 30 minutes, I had a quote of 92 pounds- roughly $150.00 each way (300.00 round trip) for all three people and all our luggage. The cruise line on the other hand offered a transfer via bus, with restrictions on the amount and weight of our luggage for 100.00 USD per person each way ($600.00). I booked via email and they answered my emails within minutes. I had a last minute change in pickup location (See my review of the Heathrow Sheraton) and emailed Smith's. It wasn't a problem.... They replied in minutes. They showed up in a almost brand new mini van and were on time. The drivers were polite and dressed professionally. Upon pickup, I again had a last minute change of pickup times.... Easily done via email. I would highly recommend Smith's for transportation needs in and out of Heathrow