WARNING about CITIBANK on Main Street in Bridgeport, CT…read more I'm sharing this out of frustration and desperation, hoping someone can offer guidance or has experienced something similar. On November 4, 2024, I deposited my IRS refund check at Citibank (Main St., Bridgeport, CT). Instead of crediting my account, the bank kept the check, later telling me my account was "inactive." They have refused to return my refund or release the funds -- even though the IRS has provided proof that the check was cashed. Since then, I have made multiple in-person visits to the branch, filed formal complaints with: Citibank Customer Service & Banking Manager Citibank Fraud Dept Citibank Executive Response Team (Office Analyst) CFPB (Consumer Financial Protection Bureau) State of Connecticut Comptroller's Office Local news station Channel 12 (no response) Contacted several Attorney's (directed me to contact CT Consumer Board) Yet Citibank continues to give me the runaround, passing me from one person to another with no resolution. It's now over 6 months, and this has left me in a financial hardship through no fault of my own. I've exhausted every effort I can think of. If anyone has experienced something similar or knows what else I can do, please comment or message me. Your help means more than you know. Please share this post to bring awareness -- this shouldn't happen to anyone. #Citibank #BankingIssues #IRSRefund #BridgeportCT #ConsumerRights #FinancialHardship #CFPB #ConnecticutComptroller #

The financial institutions has the best employees to empower you to the next level of being…read morefinancially inclined.

I almost regret this one star review because the teller was a young lady who was bright, pleasant,…read moreprofessional, friendly, and in all respects did her job perfectly. She will no doubt manage that bank one day soon. From our brief encounter I think I would be proud to have her as my granddaughter. The review is more aimed at the TD Bank teller training doctrine that encourages a Gestapo interrogation when you just want to deposit a check. I get it. People like to chat in banks. I don't. I have stuff to do. I use the ATM as much as possible. Here are some suggestions: 1. Don't have a long chat with a customer when other customers are in the queue. You really want to learn about the old lady's cat? Take the old lady to Starbucks for a coffee on your own time at lunch. Not ours. If there is not a queue, ask about her cat, ferret, pig, psoriasis, whatever. I dont care. Enjoy! 2. We did not go to school together, we were not in band together, we didnt date the same person, we didnt serve together in the Tet Offensive. I am a customer. I am old enough to be your grandfather. Do not address me by my first name because you see it on my debit card. I am addressed as 'Mr.' This is a business transaction. This isn't a Chuck E Cheese birthday party. I bet next week after my deposit the teller will say ' No prob Bruh' and invite me to a kegger on Fairfield Beach. 3. Do not ask me if I am working today or taking the day off, or what my plans are. WTF? What are you, the FBI? I feel like TD Bank will water-board me if I give the wrong answer. Are you collecting personal information for the Chinese? Is there a black Lincoln town car with blacked out windows following me when I leave the parking lot? We're on camera. Maybe I told my boss I was working and you get me to say I am not and it ends up viral on Tik Tik. Don't need it. 4. If I was starved for conversation, I would walk around with a parrot on my shoulder. If I initiate conversation with you, fine. You have to deal with it because I am a customer. But do not ask me unsolicited what my plans are for the rest of the day. I have some and they are not your business. This is not Mayberry where Aunt Bea knows everyone's business. Once again this has NOTHING to do with the nice young lady on this transaction who was spectacular and I would hire her anytime. But it is a very consistent theme with my infrequent visits to TD Bank, so it must be TD training and endemic to the organization. I understand it is a Canadian bank and those people are very friendly. But this isn't Saskatchewan. This review is earned by TD corporate. Here are the seven questions that are acceptable: 1. Hello Mr. X, what can I do for you today? 2. You seem to be having trouble. Can I help you insert your debit card? 3. Do you want that in small or large bills? 4. Do you want to know your balance? 5. Would you like a free ball point pen? Or a lollipop? 6. What is the air speed velocity of an unladen sparrow? 7. Thank you. Is there anything else I can do for you? I look forward to revising this review to two stars one day, depending on my next visit. Sincerely, CFC

When I opened an account at TD Bank the person who opened it made a major mistake in my tax ID…read morenumber. Therefore I have not been able to access my account for nearly a year except to write a check. a TD Bank tried to tell me that I had to pay them about $500 because of overdraft charges that they put on my account and nobody could help me fix my account. This was during covered and nobody wanted to help me corporate wouldn't help me of the branch wouldn't help me until my fourth call. I'm currently sitting at their drive-thru going on about a half an hour now even though I was told that everything would be ready for me to close the account when I got here. You bottom line I would not ever ever recommend TD Bank to my worst enemy.

This is my neighborhood bank. I've been banking with them since I was a child. They have great…read moreemployees who always take care of you with a smile. Even when the line may be long it usually moves quick. As a result of being right down the road from me they tend to be my go to bank when I have to hit the ATM. Be cause they are at a busy intersection and at a strip mall it is usually very safe to go in and out of.

This review is for the Brookside Mall / S&S location. BIG shout out to Tatyiana C. who had such…read morepatience, grace, and attention-to-detail to get my family through a lengthly process while busy with an unusually large Saturday crowd. I was in Bpt from out of town and could only be there on a weekend. Luckily for me, they have extended hours on Saturday -- and Tatyiana was available to help. Many, many thanks -- and stay safe in this crazy virus time!

The bank was nice and clean. Available parking. I didn't get to see any staff. I just went to the…read moreATM. I like that the ATM was inside of the building. I felt safe taking my money out.

This branch isn't what it used to be. The tellers don't keep cash anymore and the ATM door doesn't…read moreunlock at night like it used to. I drove 2am attempting to put cash in my account, just to drive right back home disappointed because I could not access the ATM.

A very convenient bank on the corner of North avenue and Main Street. It has the regular walk up…read moreteller service but also it has several ATM machines inside the back and it also had a drive up ATM machine as well as a drive up window to be able to do transactions without having to get out of your car.

by far the worst experience ever went to cash my check from an employer that has paid me multiple…read moretimes they have these two young kids who really dont know there job marvin was very slow the girl next to him was eyeballing while i was doinh my transactions to be told im sorry we have to verify after he already verified it please get rid of that whole staff expecially marvin!!!

The reviews are extremely true. This branch needs to be shut down for poor customer service. I was…read moredenied opening an account because of the time that I came into the bank. I'm trying to have a relationship with Citibank and it is difficult because it's in Bridgeport. They need a better location with a top customer service representatives.

I like coming to this branch because there is hardly ever any line for you to have to wait for…read more They usually have about 3 or so tellers to service their customers. In addition they have two drive up windows to expedite service. The branch is always very clean and everyone is very nice and helpful. During these days obviously a mask is required for service. Oh by the way they also have two ATM Machines inside the building as well.

Went here to get some poa stuff done but the lady I dealt with acted like she didn't want to help…read moreme. She was rude and basically rushed me out the door. Will never go back to this location'

A full service bank to take care of all your daily needs and not so daily needs. The bank branch is…read morelarge with several areas to take care of all customer needs. They also have two ATMS in the front of the building. The branch is very clean and well lit. Employees are normally very helpful, I've never had to wait too long to take care of my banking needs.