I opened an account at the Halethorpe branch of Chesapeake Bank of Maryland on Saturday. I was…read moregreeted with a scene I had not seen since my childhood. The bank staff knew their customers by name, they talked as friends, they could even bring in their pets, which were also known by name and given treats. The bank manager handled the setup of my account personally and I left feeling as though I was seen as a person, not an account. I am getting all the services I would get at one of the major national banks, including online bill payment and debit/credit card, and I have the satisfaction of dealing with a local community bank that did not accept TARP money. I would encourage anyone to move their money from their national bank accounts to this community based (and Community FOCUSED) bank.

From the owner: The Bank takes pride in its personnel and strives to provide the highest level of customer service,…read morea variety of products, convenient hours, ATM access and 24 hour a day account access with telephone and internet banking. At Chesapeake we realize the importance of providing outstanding service and products to meet your banking needs. Our knowledgeable and friendly staff is prepared to help you choose the financial services that are right for you.

I have been a M&T bank customer for many years. This branch was incompetent for a recent…read moretransaction. I ordered Euros for a trip. I called ever day for nearly a week to see if they had arrived, each time I was told no by the women who worked there. I went in to the bank the day before I left and they looked and insisted it had not arrived and blamed the man who had placed my order. When they searched and checked my order paperwork they discovered my Euro order had come into the bank the day after I ordered it. I was disturbed by the way they blamed a fellow employee as well as their incompetence

This is the worst bank. No customer service was trained at this bank. There are rude they charge u…read moreto get coins. I also don't think non of the members from this bank know how to say "HELLO". I mean is it hard to be polite there turn over rate with management is horrible but I guess I can see y. Well I took all my money and went to Bank of America and very happy now. I suggest no one bank with this bank and stay away from this location.

I've been a banking customer here since 2005 and I've watched this local credit union grow and…read moreevolve to be able to compete with the mainstream banks with their products offered and updated banking website and app. They've been consistent and they continue to offer the lower rates promoted by credit unions. The membership aka customers receives annual dividends & rebates which is always a nice surprise at the end of the year. They have a plethora of products for all types of products. I'd check them out.

From the owner: When you join First Financial, you unlock a lifetime of valuable membership benefits. Members…read morereceive the very best financial tools available, including savings accounts, checking accounts, loan services, online & mobile banking, eStatements, and more. Whether you need to borrow for your today or save for your tomorrow, enjoy the peace of mind that we will guide you through every step along the way.

I love the fact that the bank offices in Giant Food stores have extended hours on most days that a…read moretraditional bank doesn't have. Very convenient for those who can't always go do banking between 9am-2pm. Employees are so helpful and very friendly. In almost three years with PNC I haven't had one complaint. Keep up the good work!

Jenny from customer service patiently and expertly provided outstanding customer service when I…read morecontacted M&T to close an inactive account. Her level of assistance exceeded my expectations.

The experience at this branch was positive. I had successfully brought my account down to $0, which…read morewas required before closing an account. I came in, asked a teller for help, and he directed me to wait in the waiting area for one of the representatives. There was only one other person waiting, and there were two customer service representatives assisting customers, so I didn't have to wait very long. A manager was acknowledging customers, saying thank you for our patience. I was helped within a 5-minute wait, my account closed quickly, and the transaction done efficiently. Overall, the experience was pleasant and professional!

Tuesday 3 Rd person in line, 17 mins. Very slow one teller…read more Please put more baltimore tellers to work, so the working people can get to work on time Very slow. They need more help!!!

I been coming to this bank for over 10 years and they have moved a lot of the people to different…read morelocations and only have one person to help customers out with any questions or concerns....there are only 2 tellers left and the lines are slow and the person assisting customers has been on the phone laughing and talking loud for 20 minutes while 2 customers wait...definitely will not be coming to this location again

Unbelievably slow. For the amount of traffic this banks gets they need to staff it with more then 2…read moretellers and 1 banker. Do not come to this bank terrible customer service.

The worst service I have ever experienced at a bank. I have used multiple BOAs and this one always…read morehas issues that don't occur when I go to other BOAs! Slow, rude, not even slightly professional! Plus the hygiene of the staff leaves an odor throughout the entire bank!

Seems like capital one is scarce in the Baltimore area , I did find a location not that far from…read moreme. This location is tucked away in mondawmin mall shopping center with the planet fitness.

Five out of five! This is the fifth Capital One Bank I've been to, and *every single one* has…read moresuperb employees. This branch was no exception....we took my mother there three days ago, since it was the only Baltimore-area branch with a notary available on that day (a Saturday). The notary - Sami - was very friendly & helpful, the teller - Keith - was very friendly & sweet-natured, and the manager (whose name I don't remember) was also very friendly (I complimented her on her two wonderful employees). I continue to be incredibly impressed with Capital One Bank.

ATM has been broken for over 2 months. What kind of bank doesn't fix there own atm says a lot about…read morebranch management doesn't it !!!

Still amazing customer service.. they really helped me when I was in a pinch and frantically…read morestressing... about a service I needed from them! Even with me making mistakes ! No one was short !!!! The manager Shannon Neal! Amazing ! Amit is very friendly , professional and patience!! Wayne is friendly and so nice as well! I have witnessed Shannon come outside in the heat to help customers at the ATM... she really attentive... approachable, visible like a manager should be. I was offered water on this hot day in Catonsville... small things mean a lot to me ... Thank you again for all of your help! I truly love my local branch !